DESTINY WALTON

Atlanta, GA *****

ad4qjr@r.postjobfree.com / +1-678-***-****

SUMMARY

Focused and Ambitious Receptionist with 4 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

SKILLS

Alzheimer's Care

Senior Care

Food Preparation

Laundry

Caregiving

Meal Preparation

Dementia Care

Memory Care

Cleaning Experience

Sales (2 years)

Customer service (4 years)

Photo editing (3 years)

Hospice Care

Patient Care

Front desk (1 year)

Pet care (3 years)

Greeting And Seating Clients

Meeting Support

Reception Management

Appointment Setting

Customer/Client Relations

Meticulous And Organized

Office Supply Inventory Control

Scheduling

Workflow Coordination

File Organization

Business Correspondence

Telephone Skills

Schedule Management

Professional Demeanor

Documentation And Reporting

Document Control

Daily Reporting

Visitor Log Management

Call Reception

Mail Sorting

Office Organization

Performance Improvement

Bookkeeping

Payment Collection

Staff Training

Multitasking And Prioritization

EXPERIENCE

Receptionist /Lead Hostess / Hopkins company - Atlanta, GA 09/2023 - Current Greeted visitors and provided them with assistance. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel. Scheduled appointments for clients, customers, and other visitors. Maintained a neat reception area by organizing materials and tidying up furniture. Verified visitors' identification cards before allowing access to the building. Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies. DW

Barista/Cashier/Cook / Community grounds cafe - Atlanta, GA 01/2023 - 01/2024 Greet customers, Take orders, Make different coffee drinks, Make different food orders, Light cleaning, Inventory/re-stock, Training

Greeted customers and took orders for coffee drinks, food items, and other beverages. Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos. Operated cash registers to process customer payments. Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors. Stocked shelves with ingredients needed to make coffee drinks. Ground beans for espresso shots according to individual customer specifications. Labeled containers of milk for use in coffee drinks according to expiration dates. Monitored inventory levels of supplies and restocked when necessary. Provided excellent customer service by responding to inquiries quickly and professionally. Followed safety procedures while operating machinery such as grinders and espresso machines. Assisted in the preparation of baked goods including muffins, cookies, scones, cakes. Sales Marketer / Show ATL - Atlanta, GA 06/2023 - 09/2023 Developed and implemented marketing plans for successful product launches. Conducted market research to identify customer needs and preferences. Organized promotional events such as trade shows, conferences, and sales meetings. Managed relationships with vendors and distributors to maximize sales opportunities. Analyzed competitor strategies in order to develop competitive advantages. Developed sales presentations that highlighted key features of products or services being sold. Hostess/Receptionist / Macs Bar and Grill - Atlanta, GA 02/2023 - 06/2023 Greeted guests warmly upon arrival, seating them promptly. Verified reservations and wait times with customers. Maintained a clean and organized dining area.

Assisted in preparing the restaurant for opening and closing shifts. Provided menus to customers and answered questions regarding menu items. Checked identification of customers prior to serving alcoholic beverages. Managed the waiting list, ensuring that all parties were seated in a timely manner. Monitored customer satisfaction levels throughout their meal experience. Ensured compliance with health and safety regulations at all times. Communicated clearly with kitchen staff regarding customer orders. Demonstrated strong interpersonal skills when interacting with customers. Accurately recorded customer information into reservation system. Performed light cleaning duties, such as wiping down tables or sweeping floors. Created an enjoyable atmosphere by engaging in friendly conversation with guests. Handled cash payments and reconciled daily transactions accurately. Resolved any customer complaints or issues quickly and professionally. Provided excellent customer service by addressing customer needs promptly. Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times. Assisted servers in bussing tables when needed during busy periods. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Greeted incoming guests to escort to assigned dining area and present menus. Greeted guests and gathered information to seat groups or place on waitlist. Responded appropriately to customer complaints, bringing major issues to attention of manager on duty. Built positive relationships with other front-of-house and kitchen staff. Stayed attentive to server availability and table turnover to quickly seat guests. Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests. Answered telephone to provide dining information and take reservations. Assistant / Peachtree music group - Atlanta, GA 10/2022 - 06/2023 Organized and maintained filing systems for documents and records. Assisted in the preparation of reports, presentations and correspondence. Ensured office equipment was operational, stocked with supplies and maintained in a clean condition. Scheduled meetings, appointments and travel arrangements for staff members. Provided administrative support to senior management team. Greeted visitors, clients and guests in a professional manner. Managed conference room bookings and coordinated catering services as needed. Processed incoming mail on a daily basis including sorting, distributing and responding when necessary. Maintained an inventory of office supplies ensuring stock levels were adequate at all times. Assisted with event planning activities such as conferences or seminars. Developed positive relationships with internal customers through effective communication techniques. Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards. Front Desk Receptionist / Big Brother Big Sister - Atlanta, GA 05/2022 - 05/2023 Greeted customers warmly and made them feel welcome. Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Assisted with scheduling appointments for clients and visitors. Maintained an organized reception area and ensured that all guests were attended to promptly. Managed incoming and outgoing mail, courier services, faxes and other correspondence. Performed data entry into computer systems to maintain accurate records of customer information. Provided administrative support such as filing documents, photocopying and scanning materials. Assisted with preparing reports, presentations and other documents as requested by management staff. Front Desk Receptionist / AKT Inman park - Atlanta, GA 12/2022 - 02/2023 Greeted customers warmly and made them feel welcome. Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Assisted with scheduling appointments for clients and visitors. Maintained an organized reception area and ensured that all guests were attended to promptly. Managed incoming and outgoing mail, courier services, faxes and other correspondence. Performed data entry into computer systems to maintain accurate records of customer information. Assisted with preparing reports, presentations and other documents as requested by management staff. Handled cash transactions accurately, balancing the register at the end of each shift. Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Verified identity documents for new customers before opening accounts in accordance with company policies. Coordinated travel arrangements for employees and visitors when required. Monitored visitor access control systems including issuing identification badges when necessary. Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.

Updated customer information in databases regularly to ensure accuracy of records. Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.

Caregiver / Ivy Hall Assisted Living - Johns Creek, GA 07/2022 - 11/2022 Provided companionship for elderly clients by engaging in conversation and participating in recreational activities. Prepared meals according to dietary requirements and assisted with feeding when necessary. Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.

Accompanied clients to social events such as movies or plays. Assisted with ambulation by providing support during transfers from bed to chair or wheelchair. Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs. Participated in team meetings regarding client progress or concerns raised by family members. Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Performed light housekeeping tasks related to the client's care such as laundry and changing linens. Assisted elderly clients with activities of daily living such as bathing, dressing and grooming. Receptionist / K1 Speed - Duluth, GA 12/2021 - 05/2022 Greeted visitors and provided them with assistance. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel. Scheduled appointments for clients, customers, and other visitors. Maintained a neat reception area by organizing materials and tidying up furniture. Verified visitors' identification cards before allowing access to the building. Performed data entry tasks into various computer systems accurately and promptly. Sales Associate / rue21 - Lawrenceville, GA 06/2021 - 11/2021 Greeted customers and provided exceptional customer service. Assisted customers with product selection, sizing and styling. Provided accurate information about products, prices and services. Processed transactions using a point-of-sale system. Maintained up-to-date knowledge of store merchandise and policies. Built relationships with customers to encourage repeat business. Organized stockroom shelves according to size, color or style. Restocked shelves as needed to ensure sufficient inventory levels. EDUCATION AND TRAINING

High School Diploma 05/2022

Meadowcreek High School - Norcross, GA

High school diploma

ADDITIONAL INFORMATION

A few things about myself, I'm very passionate about my work, I'm told I am very ambitious and driven when I do work. I'm highly organized but maybe that might be the OCD in me. I am hardworking and dedicated to my role and my own professional development. I love a challenge and constantly set goals for myself to achieve, both in work and in my personal life. I'm always finding new ways to grow. I'm also a super reliable person.

Contact this candidate