Franciel da

Silva

Administrator

Personal Info

Email

ad4qjk@r.postjobfree.com

Phone

929-***-****

Skills

Creativity

Critical Thinking

Problem Solving

Time Management

Adaptability

Customer service skills

Teamwork

Strong Negotiator

Empathy

English, Portuguese & Spanish

Motivated and offering valuable contributions in all facets of office management activities with a focus on customer service, operations and executive assistance derived from a diverse, 6+ years background. Recognized for exemplary time management, organization, prioritization and work ethic. Always open to new challanges. Work History

2021-10

- present

Personal Assistant

Manhattan, New York

Schedule meetings and manage calendars.

Answer phone calls and emails and take messages.

Take accurate and comprehensive notes at meetings. Help with daily time management.

Run errands as requested.

Plan travel, including flights, accommodation and ground transportation. Coordinate events and speaking engagements.

Draft correspondence such as emails and letters.

2017-04

- 2021-09

Cleaner Supervisor Assistant

Huge, Inc, Brooklyn, New York

Keeping records, plans, inventory, procedures and instructions always up to date and organized.

Responded to email inquiries, requests and concerns in a calm and timely manner.

Technical and practical knowledge, to be sure which are the best techniques that employees should adopt and at what time. Knowing how to act in error situations, in case something goes wrong, have a solution and always try to have contingency plans. Know the employee, his capacity, his limits, his goals. Recognize positive and negative results and interpret them in order to create a critical and analytical opinion about the results and find ways to solve problems, in addition to bringing quality to the work and assisting the team's continuous learning.

Performed daily walkthroughs of conference rooms and lounge areas. 2016-01

- 2017-04

Store Manager

Val's Liquor Store, Queens, New York

Anticipated needs and proactively solves problems while working efficiently and keeping a professional and positive attitude. Responsible for paying distributors and employees. Completed expense reports.

Tracked monthly spending.

Oversaw day to day store supply orders while anticipating future store supply needs.

Responsible for hiring new employees and drivers.

Organize and complete the new hiring settings.

Answered and directed incoming calls/emails through companies/corporations related to the inventory or our delivery partners. Drafted documents & spreadsheets.

2012-10

- 2015-11

Retail Sales Consultant

ZARA, Inc., Lisbon, Portugal

Analyzed customer needs and present value-added solutions. Inspire and excite customers about how our products can impact their lives.

Deliver the best product set-up and coaching experience possible. Education

Support daily business operations, including processing customer transactions and auditing cash receipts daily.

Processed transactions accurately and efficiently. Responsible for auxiliary activities in general of the store. Perform the reception and control of products and materials inside the store act with replacement and maintenance of goods. Addressed customer inquiries and concerns by phone and in person. Product conference in store stock, receiving and controlling products and materials, conducting a daily inventory, checking the organization. Trained and coached new hires in accordance with compliance and regulatory requirements.

2016-02

- 2018-08

English Language, Certification

ZONI, New York City

2000-09

- 2003-07

Business Admin, Technical School

IPS Polytechnic Institute of Setúbal, Setubal, Portugal 1997-07

- 2000-06

Business Admin, High School Diploma

FEPSET – Fundação Escola Profissional de Setúbal, Setubal, Portugal

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