ad4qji@r.postjobfree.com

Mansfield, TX *****

716-***-****

WWW: Bold Profile

PROFESSIONAL SUMMARY

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

SKILLS

Event Management Cross-Functional Teamwork

Creative Direction Venue Selection

Wedding trends proficiency Special events planning Vendor and contract negotiations Events logistics management WORK HISTORY

Players Club Supervisor - 1 yr 1 mo

Bartender Supervisor Niagara Falls, NY Jan 2023 - Feb 2024 The Hyatt Regency - 1 yr 1 mo

Banquet Manager Buffalo, NY Nov 2021 - Dec 2022

NICHOLE CLEMENTS

• Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns. Streamlined bar operations for increased efficiency by implementing new inventory management systems.

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• Increased overall revenue with creative drink promotions and themed events.

• Improved staff performance through comprehensive training programs and regular feedback sessions.

• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.

• Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.

• Enhanced banquet operations by streamlining communication between kitchen and service staff.

• Increased guest satisfaction by anticipating needs and providing exceptional service during events.

• Managed budgets for multiple banquets, ensuring cost-effective allocation of resources.

• Implemented innovative marketing strategies to attract new clients and increase event bookings. Algonquin Hotel - 4 yrs 9 mos

Hotel Manager Sault Ste Marie, Ontario Canada Oct 2016 - Jul 2021 The Country Club Of Landfall - 0 yrs 5 mos

Director of Banquet Operations Wilmington, NC Sep 2000 - Feb 2001 Vice President Al Gore, The White House - 1 yr 4 mos Director of Special Events Wilmington, NC Feb 1999 - Jun 2000

• Maintained a safe working environment by enforcing health and safety standards among staff members.

• Ensured timely preparation of food and beverage stations, resulting in smooth event execution. Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.

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Spearheaded initiatives to reduce food waste through proper inventory management and portion control techniques.

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• Coordinated with vendors to provide seamless event experiences, from setup to teardown.

• Developed comprehensive training programs for staff to improve service quality and efficiency. Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.

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Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.

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Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.

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Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.

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• Monitored safety procedures to ensure a secure environment for both guests and employees. Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.

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Enhanced banquet service quality by implementing new staff training programs and refining event planning processes.

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Streamlined banquet operations for increased efficiency, introducing innovative management techniques and cutting-edge technology.

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Collaborated with culinary teams to develop exceptional menus tailored to clients'' specific requirements and preferences.

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Boosted client satisfaction by consistently delivering memorable events that exceeded expectations in terms of service, presentation, and ambiance.

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Managed large-scale banquets with precision, ensuring seamless execution of complex logistics and tight deadlines.

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Developed strong relationships with vendors, negotiating favorable contracts for catering supplies, linens, audiovisual equipment, and decorations.

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Effectively liaised with cross-functional teams such as sales, marketing, human resources and finance to ensure alignment on event goals and objectives.

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Recruited top talent for the banquet team by conducting thorough interviews and identifying candidates who possessed excellent customer service skills and a strong work ethic.

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Increased event attendance by developing and executing innovative marketing strategies for special events.

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NICHOLE CLEMENTS

ACCOMPLISHMENTS

Managed budgets effectively, ensuring successful execution of various events while staying within financial constraints.

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Enhanced overall guest experience by implementing creative event designs and engaging entertainment options.

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Collaborated with cross-functional teams to ensure seamless planning and coordination of all aspects of special events.

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Boosted fundraising efforts through successful organization and management of charity galas and auctions.

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Streamlined event registration processes, improving attendee satisfaction and reducing wait times at events.

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Established strong relationships with vendors, securing favorable contracts for catering, venues, and other services necessary for successful events.

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Led my team of event coordinators, providing guidance and support to ensure efficient planning and execution of all tasks related to special events.

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Implemented risk management strategies to mitigate potential issues during planning and or execution stages of special events.

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Cultivated lasting partnerships with local businesses by organizing community-focused events designed to showcase their products or services.

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Evaluated past event performance data to identify areas for improvement in future events, resulting in consistently better experiences for attendees.

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• Supervised team of 75 staff members.

• Planned over 500 events.

• Created contingency plans for all weddings, successfully saving potentially disastrous events. Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take hassle out of wedding planning.

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• Trained and mentored over 25 events planning associates. NICHOLE CLEMENTS

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