Resume of: Wanita Jackson

Skills:

●**+ years of experience in housekeeping, including supervisor roles

●Effective communication

●Interpersonal Skills

●10 years plus of Customer Service and Supervisory skills

●Motivational and team work skills

Employment History:

Boston Housing Authority Boston, MA 06/2020 - Present

Janitor Groundkeeper

Maintain both the inside and outside grounds of the building.

Assist craft men with their daily duties.

Remove and replace household items as needed.

Sanitize all grounds of the building.

Prepare vacant units for rental.

Pine Street Inn Boston, MA 05/2019 – 03/2020

Housekeeper

●Responsible for the upkeep of all common areas and back areas

●Cleaned tenant rooms daily including trash removal, sweeping, mopping, and vacuuming as needed

●Responsible for cleaning and replacing sheets and towels for the shelter guests

●Respond to spills or other hazardous situations and resolve them under minimal direction

Boston Police Department Boston, MA 01/2018 – 05/2019

Supervisor School Traffic

●Worked with variety of schools within the City of Boston ensuring the safety of school district

●Directed or escorted pedestrians across streets, stopping traffic as necessary to ensure the children get to school safely and keep traffic moving efficiently

●Written and Oral detailed reports of any accidents involving children

●Directed traffic movement or warn of hazards using signs, flags, lanterns, and hand signals

Boston Public School Boston, MA 01/2012 – 05/2019

Faculty Coordinator/Custodian

●Coordinated the utilization of office space, handled staff scheduling, and planned events such as staff meetings

●Responsible for ordering office supplies

●Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming them

●Serviced, cleaned, and stocked restrooms

●Cleaned and polished furniture and fixtures

●Served as the after hours contact for property management

Boston Public School Boston, MA 01/2012 – 05/2019

Lunch Monitor

●Prepared and served meals

●Cleaned and processed materials and kitchen appliances before and after meals

●Supervised students during meal service

●Informed supervisor of any damages to school property

Boston Public School Transportation Department Boston, MA 09/2013 – 06/2017

Special Education Monitor

●Assisted children with Special Needs on and off the bus.

●Established a firm connection with parent and peers of children with disabilities.

●Handled accident and incident reports.

Museum of Fine Arts Boston, MA 06/2012 – 08/2017

Security Officer I

●Performed a variety of security and security-related duties according to established schedules and standard operating procedures

●Prevented and deterred theft and damage to the MFA collection, exhibits, and other museum property by the public, staff, and elements

●Provided information and assistance to Museum visitors.

●Directed visitors and staff during emergencies.

Westin Waterfront Boston, MA 09/2009 – 12/2011

Housekeeper

●Reported any maintenance issues immediately to line manager including all furniture, fittings and equipment

●Reset lighting to the current standards

●Fulfilled all reasonable requests from guests to ensure their comfort, satisfaction, and safety

●Reported any security issues to line manager

●Carry out instructions given by the management team and head office.

Hampton Inn Boston, MA 05/2008 – 07/2008

Housekeeping Supervisor

●Maintained high standards of cleanliness and presentation in all back-of-house areas and customer areas

●Created and followed daily job lists from the room status list which included arrivals and departures

●Delivered excellent customer service at all times

●Maintained the stocking levels of all point-of-sales and consumables

●Fulfilled all reasonable requests from guests, to ensure their comfort, satisfaction, and safety

●Stayed up to date with hotel promotions and pricing to provide information to guests, on request, while maximizing bedroom sales opportunities

Ritz Carlton Boston, MA 11/2002 – 08/2007

Housekeeper

●Completed all periodical tasks such as flipping mattresses, cleaning curtains and dusting lamp shades

●Reported any maintenance issues immediately to line manager including all furniture, fittings and equipment

●Reset lighting to the current standards

●Stored all soiled and clean laundry in line with company policy and completed the required documentation

●Fulfilled all reasonable requests from guests to ensure their comfort, satisfaction, and safety

●Reported any security issues to line manager

●Maintained personal knowledge by completing in-house training and workbooks

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