Customer Service Representative
Resume:
Kareem Fair
Kareem.d.fair.gmail.com
Objective:
Seeking a position which allows me to utilize my well-spoken strong communication skills which motivates me to maintain customer service satisfaction and contribute company's success
Work History:
Kforce inc 07/2023 – 3/18/2024
Customer Service Representative (remote)
Verify applicants information and update data.
Work directly with customers to provide assistance, resolve complaints, answer questions, and process orders.
Respond to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
listening to customers needs or issues and providing helpful solutions to their problems.
Kforce 09/2022 – 02/2023
Remote
Responding to calls, emails, and chats from customers who have questions regarding their insurance benefits.
Assist with website or application related issues.
Transferring data from documents into the client's system
Alight Solutions 09/2022 – 1/2023
Remote
Responding to calls, emails, and chats from customers who have questions regarding their insurance benefits.
Assist with website or application related issues.
Transferring data from documents into the client's system
Apex 04/2022 – 06/2022
Remote
Unemployment
Maintains clients records by reviewing case notes; logging events and progress.
Gather applicant documentation and uploads to program system of record.
Ensure program applicants are continuously updated regarding the status of their program application. Frequent, diligent, and professional communication required.
Kforce,inc 09/2021-04/2022
Remote
Verify applicants information and update data.
Work directly with customers to provide assistance, resolve complaints, answer questions, and process orders.
Respond to customer inquiries by telephone, e-mail, or chat to provide non-technical
problem resolution.
listening to customers needs or issues and providing helpful solutions to their problems.
Bcforward 02/2021- 09/2021
Remote
Assist claimants with questions pertaining to their unemployment status.
Responsible for processing and responding to all unemployment claims, and fighting
claims as deemed necessary.
Used forms/documents provided by clients via email to process claims into our system using required guidelines.
Apple one 01/2021- 03/2021
Remote
Answers phones and emails to coordinate COVID-19 appointments.
Provide callers with additional resources and other help lines
Take inbound and outbound calls from customers answering questions or addressing any concerns they may have.
Make reminder calls to clients about upcoming appointments
Continuum. 12/2020- 02/2021
Remote
Maintain excellent customer service skills during high-volume operations.
Assist customers with health insurance plans
Provide customers with information about additional products and services
Windermere Home Care. 08/2018-03/2020
Winter Garden, FL
Executive Assistant.
Assist with tasks such as scheduling; reviewing, prioritizing and responding to emails.
organizing documents, maintaining records, taking notes at meetings and any other administrative tasks
Lotus Behavioral Home 01/2015 – 09/2017
observe patients
listen to their concerns
record their observations and report to the behavioral health professionals about any unusual behavior.
Education:
Bachelor's Degree. 12/2017
Bethune-Cookman University Daytona Beach, FL. 08/2013-12/2017
Wekiva High School Apopka, FL. 08/2010-05/2013
Internship:
Cateye Network, Bethune Cookman University
SKILLS:
Data Entry
Back office
Chat
Call center
Case management
Claim processing
Customer service
Office Management
Event Planning
Social Media Management
Contact this candidate