DAWN STOSBERG

Scottsboro, AL ***** 931-***-**** ad4qhx@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented team player with strong organizational skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Adept at relating to customers, understanding their needs, and providing assistance in a friendly, accessible manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

SKILLS

Clerical Support

Strong Organizational Skills

Aptitude for Managing Office Supplies and Inventory

Strong Team Collaboration Skills

Problem-Solving Skills

Excellent Customer Relations

Calm and Professional Under Pressure

Aptitude for Conflict Mediation

Proficient with Microsoft Office Products

WORK HISTORY

Head Receptionist & Mail Clerk Esquire Law Services Nashville, TN 05/2023 – 11/2023

Executed receptionist duties in a high-stress environment while maintaining friendly composure and multi-tasking to ensure visitors’ and lawyers’ needs were met in a timely and efficient manner:

oAnswered minimum 75 incoming calls daily and directed clients to individuals addressing specific needs.

oGreeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

oMonitored visitor access and maintained situational awareness to promote on-site security and safety.

Provided oversight and management of incoming and outgoing mail:

oTook delivery of packages and documents, and applied appropriate internal policies relating to chain of possession.

oHandled incoming and outgoing package deliveries, and worked with vendors to complete special requests and track missing packages.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity:

oOversaw office equipment maintenance to support continuous and uninterrupted operations.

oCollected and distributed messages to team members and managers to support open communication and high customer service.

oRouted incoming mail and messages to relevant personnel without delay.

Family Manager Stosberg Domicile 08/1990 – 07/2023

Successfully homeschooled four children, while overseeing financial and domestic duties to provide a nurturing and academically rigorous home environment:

oDeveloped games and activities using arts and crafts to support learning and verbal skills.

oPromoted language development skills through reading and storytelling.

oEncouraged moral development by teaching children to be understanding and patient with others, and taught basic life skills, manners and personal hygiene.

oIdentified warning signs of emotional and developmental problems in children.

oMonitored children's play activities to verify safety, provided developmentally appropriate activities, and coordinated play dates and outings to foster social skills with peers.

Taught children strong work ethic and sense of responsibility by example:

oManaged all household accounts and bills and ensured domestic duties were accomplished, despite the scheduling constraints of managing transportation, school projects, and extra-curriculars for four students.

oCaregiver to two family members on Hospice Care.

All 4 children have successfully completed secondary education on their own, without financial assistance from family or student loans.

Head Receptionist/Owner Assistant Dare 2 Dance Columbia, TN 08/2022 – 06/2023

Balanced a wide variety of responsibilities across customer and business needs:

oInteracted with customers to build connections and nurture relationships, and consulted with them to assess needs and propose optimal solutions.

oScheduled appointments among staff and clients, as well as met all scheduling needs for both owners.

oManaged purchasing, sales, marketing and customer account operations efficiently.

oMonitored daily cash discrepancies, inventory shrinkage and drive-off.

oPrepared bank deposits and handled business sales, returns and transaction reports.

Adhered to regulatory and policy changes to maintain overall success, and developed and implemented new processes to increase corporate efficiency:

oIntroduced new methods, practices, and systems to reduce turnaround time by assisting with developing new custom computer system for dance studio.

oRaised property accuracy and accountability by creating new automated tracking method.

oReduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Trained and guided team members to maintain high productivity and performance metrics, and assisted across the team as needed:

oOrganized and attended trade shows and special events to showcase products, network with other businesses and attract new customers, and did all decorating for several events for the studio.

oSupervised creation of exciting merchandise displays to catch attention of store customers.

Customer Service Representative H&R Block 01/2022 – 05/2022

Delivered exceptional customer service with positivity and professionalism while supporting Tax Pros during busy tax season:

oGreeted clients, helped prepare their documents for Tax Pros, and helped them file tax documentation.

oKept schedule for multiple Tax Pros and updated account information to maintain customer records.

oUtilized customer service software to manage interactions and track customer satisfaction.

Leveraged extensive knowledge of products and services and creating welcoming, positive experiences:

oTook payments educating customers about billing, payment processing and support policies and procedures.

oExcelled at making campaign calls and having people return calls asking for me.

oHandled customer inquiries and suggestions courteously and professionally.

oProcessed customer service orders and responded to customer requests promptly to increase customer satisfaction.

Receptionist RE/MAX 09/2021 – 12/2021

Provided exceptional administrative support to customers and company employees:

oOperated multi-line telephone system to answer and direct high volume of calls.

oConfirmed appointments, communicated with clients, and updated client records.

oGreeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

oHandled payment transactions, maintained sales and payments records accurately.

oHandled bank deposits regularly.

oMaintained confidentiality of information regarding clients and company.

oProvided clerical support to company employees by copying, faxing, and filing documents.

oAssisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

oCollected and distributed messages to team members and managers to support open communication and high customer service.

EDUCATION

Associate of Arts in Commercial Arts from Columbia State Community College in Columbia, TN.

High School Diploma from Columbia Central High School in Columbia, TN.

AFFILIATIONS & VOLUNTEER EXPERIENCE

Battlin' Betties Tennessee Platoon, a women's auxiliary that is dedicated to bettering the lives of American veteran and the unsung heroes of our communities—the First Responders.

PTA Board Member for 8 years.

Board Of Directors for Columbia Soccer Association (secretary, sponsorship coordinator, concessions coordinator) for 15 years, including making the CSA concession stand profitable and filling all sponsorship spots for the first time in 6 years.

Contact this candidate