Kristin Sheridan

Call Center Representative

Ocala,FL 34479

ad4qhh@r.postjobfree.com

+1-407-***-****

Energetic individual with strong time management skills who thrives in a fast-paced, dynamic environment. I am an individual nowho will provide exceptional customer service through active listening and problem solving. I am also an organized individual with experience supervising employees. Delegates assignments in order to promote the efficiency of all facets of company processes. Knowledgeable in the implementation of management tactics.

Career Break:

Stay-at-Home Parent

[01/2022] - [present]

During this career break, I successfully managed and oversaw household operations, including financial planning, budgeting, and resource allocation. I excelled in optimizing schedules, multitasking, and addressing challenges with efficient problem-solving. This experience further enhanced my strong organizational and time management skills, which I'm eager to apply in a professional setting.

Work Experience

Case manager

TRANZACT - Tampa, FL September 2020 to January 2022

Copy,log,scan supporting documentation and placed all information in clients files

Contact with insurance carriers to discuss policies and individual patient benefits

Answer all customers questions about policies

Working with multiple programs at once to provide excellent customer service and get information fast for our customers

Customer Service Representative

AmeriGas Propane, Inc. - Ocala, FL March 2020 to September 2020

• Processing data, using multiple processing tools at one time, work independently

• File paper work

• Solves customer service issues with the goal of customer satisfaction and customer retention

• Recommending strategic price programs, and scheduling site visits • Provide excellent customer service over the phone.

Data Clerk Entry

Manpower - Ocala, FL

June 2019 to February 2020

• Processing data, using multiple processing tools at one time, work independently • Retrieving time sensitive, confidential files electronically.

• Using a Microsoft Excel database to determine proper handling & routing. • Exceeded all metric requirements within first month.

• Utilizing multiple state programs to research and process documentation.

Call Center Representative

Sitel Ocala - Ocala, FL April 2017 to October 2019

• Effectively managed a high-volume of inbound customer calls.

• Addressed and resolved customer product complaints empathetically and professionally. • Gathered and verified all required customer information for tracking purposes.

• Resolved service technical problems for customers by asking clear and specific questions. • Acted professionally and patiently when addressing negative customer feedback.

Manager

Murphy USA - Ocala, FL September 2016 to October 2017

• Met with each associate to establish realistic sales goals for the month.

• Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.

• Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.

• Immediately addressed issues with customers so that they could be successfully resolved.

• Cross-trained and backed up other customer service managers.

• Adhered to all confidentiality requirements at all times.

• Solved unresolved customer issues.

• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

• Trained staff on operating procedures and company services.

Housekeeper

Palm Garden of Ocala - Ocala, FL May 2014 to May 2016

• Moved furniture and cleaned all baseboards prior to vacuuming carpeted rooms. • Disinfected bathrooms and removed mold from shower stalls and bathtubs.

• Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

• Polished glass surfaces and windows.

• Dusted picture frames and wall hangings with a cloth.

• Removed waste paper and other trash from the premises to designated area.

• Changed bed linens and collected soiled linens for cleaning.

• Disinfected and mopped bathrooms to keep them sanitary and clean.

• Collected trash and moved garbage cans from kitchen areas to pick-up stations.

• Cleaned walls, windows, shades and curtains.

• Used chemicals and other cleaning equipment in a proper, safe and responsible manner. • Swept and washed all hard surface floors.

• Moved chairs, desks and beds around rooms to clean behind and underneath them.

• Spot cleaned walls, carpets and light fixtures.

Layaway Associate

Kmart - Clermont, FL

October 2012 to September 2015

• Documented all customer inquiries and comments thoroughly and quickly.

• Processed cash and credit payments rapidly and accurately.

• Responded to all customer inquiries thoroughly and professionally.

• Trained new associates on procedures, customer service and sales techniques.

• Operated a cash register for cash, check and credit card transactions.

• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

• Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner. • Kept work areas clean, neat and organized for maximum productivity.

• Greeted customers promptly.

• Received customer payments.

• Totaled bills and calculated taxes.

Education

High School Diploma

Ansonia High School - Ansonia, CT

2004 Skills

• POS

• Microsoft Excel

• English

• Microsoft Word

• Microsoft Office

• Microsoft Outlook

• Typing

• Marketing

• Customer service

• Filing

• Case management

• Research

• Cleaning

• Inventory control

• Stocking

• Mold remediation

• Organizational skills

• Data entry

• Communication skills • Supervising experience • Maintenance

• Phone etiquette

• Sales

• Time management

• Customer retention

• Cash handling

• Carpet cleaning

• Driving

• Cashiering

• Leadership

• Food preparation

• Administrative experience

Certifications and Licenses

driver's license

Assessments

Customer service — Proficient

June 2020

Identifying and resolving common customer issues Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Creative problem solver • Quick learner

• Building maintenance • Problem solving

• Strong interpersonal skills • Takes direction well

• Communication skills

• Accurate money handling • Payment processing

• Stocking

• Skilled problem solver

• Personable

• Skilled trainer

• Excellent time management skills • Trusted key holder

• POS systems expert

• Friendly demeanor

• Inventory management

• Computer proficiency in Microsoft and Excel • Excellent telephone etiquette

• Cleanliness

• Adaptability

• Opening and closing procedures

• Training and development

• Customer-oriented

• Active listening skills

• Motivated team player

• Verbal and written communication

• Effective problem solver

• Customer-focused

• Exceptional communication skills

Contact this candidate