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Customer Service Medical Records

Location:
Marion, SC, 29571
Posted:
April 02, 2024

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Resume:

Jennifer VanBoskerck

*** ******* ******, ******, ** 29571

843-***-****

ad4qge@r.postjobfree.com

Objective

Seeking a new challenging career to grow and strengthen my skills and build lasting relationships. Highly proficient in delivering excellent customer service, high-quality results and accuracy. Ready to leverage training and experience to take on new professional challenges. Experience

Insurance Litigation Paralegal

Hudson & Graham Law Firm – Myrtle Beach, South Carolina April 2019 to November 2023

• Review insurance policies and claims, and draft court pleadings

• Analyze medical records, prepare for hearings, draft exhibits, pleadings, and discovery, handle case management, file organization, and investigations; research and trial support and have knowledge of litigation software programs

• Obtain and organize medical records and other relevant documents; assist with drafting and serving discovery responses; and scheduling record review and medical exams

• Administrative support; preparation of legal pleadings, discovery responses, agreement letters, memoranda reports, outlines, schedules, and client communications

• Proficient knowledge of software applications including Microsoft Outlook, Word and Excel, Internet, and other web-based applications

• Knowledge of construction law, insurance defense, civil litigation and product liability. Draft routine notices, affidavits, motions and petitions pretrial orders, witness and exhibit lists, and subpoenas, locate and schedule expert witnesses, conduct research, interview and schedule witnesses, sherardize motions and briefs, prepare deposition and mediation notebooks, and assist in preparation for trial

• Knowledge of the Federal Court CM/ECF system and filings

• Manage evidence, exhibits, & data related cases; maintain litigation database and document organization.

• Electronic court filings state & federal levels ESI, PACER.

• Interview clients & communicate pertinent information.

• Draft & file pleadings; prepare discovery requests and production.

• Review/prepare documents for mediation, depositions, hearings, and trial, attendance.

• Review, edit and proofread litigation documents; revise and finalize.

• Administrative duties-calendar hearings and deadlines, organize case files, mail retrieval, office management, supply inventory, etc.

• Medical Record/Billing retrieval; subpoenas; doctor reviews, etc. Perform Medical Record & Medical Billing Review; Prepare summaries of treatments & itemized medical bills.

• PROBATE: Draft Wills, Power of Attorney, Durable Power of Attorney, Living Wills

• CORPORATE: Draft documents required for filing of various forms of incorporation; draft and file Articles of Incorporation

• CRIMINAL: Managed all traffic tickets; contacting law enforcement, Solicitor, Court, obtaining criminal background checks, driving records, etc. Litigation Paralegal/Office Manager

Law Firm of Sandye T. Hicks - Conway, South Carolina May 2017 to April 2019

• Initial client contact, interview potential client, collect case information and prepare client intake, schedule meeting with attorney.

• Manage attorney schedules, schedule meetings, hearings, mediations, depositions, settlement conferences, etc.

• Answer multi-line phone system, schedule appointments, conduct follow-up calls, office inventory, daily mail retrieval & distribution, oversee paper and electronic filing systems.

• Monthly time entry for attorney and paralegals; prepare billing.

• Gather, organize & maintain paper and electronic case files; maintain files with up-to- date information.

• Coordinated travel arrangements for cases involving extradition and prisoner transfer; booked airfare, hotel, and ground transportation to coordinate office travel.

• Liaison between attorney, client, opposing counsel, court personnel, etc. keeping parties updated on case status.

• Oversaw trial pleadings, notices, motions and discovery.

• Maintained court calendars and deadlines.

• Prepare legal briefs, motions, and pleadings; assist counsel preparing answers, gathering and preparing document production, etc.

• Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.

Litigation Paralegal

Hills & Hills, PC – Myrtle Beach, South Carolina

June 2015 to May 2017

• Multiple attorney paralegal (family law, social security disability, workers compensation, etc.); Liaison between attorneys and clients; answer phones

• Liaised with other paralegals and legal staff; communicated with clients, witnesses, lawyers, and outside vendors; maintain client information & updates; schedule meetings, hearings, mediations, depositions, settlement conferences, etc.

• Prepare legal briefs, motions, and pleadings; gather and prepare evidence and other legal documents for attorney review and case preparation; maintain documents from clients, conduct research and retrieve and organize evidence for use at depositions and trials.

• Organize and maintain paper and electronic case files.

• Draft affidavits and other formal statements, prepare and file exhibits, briefs, appeals and other legal documents.

• Draft and preparing discovery, including requesting admissions and production. Litigation Paralegal Paralegal

Thigpen & Jenkins, LLP – Robbins, North Carolina

May 2006 to June 2015

• Initial client contact: obtain estate documents, prepare/file probate documents for estate administration; guide personal representative with administration of estate.

• Answer telephones, schedule appointments, create new client files, collection of retainer fees and other monies.

• Collect and value estate assets; assist with creating and transferring assets into trusts; administer estate accounts and assist with liquidation and transfer of property.

• File insurance claims and other death benefits; prepare and file decedent’s final income and tax returns.

• Administration of guardianships and trusts; adoption administration

• Draft pleadings, discovery requests, subpoenas, affidavits, etc.

• Analyze deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership, Review Deed of Trust, Title Commitment and prior bankruptcies documents.

• Preparation and recording of deeds.

Patient Services Representative

Carolina Eye Associates, PA – Southern Pines, North Carolina May 1991 to June 2006

• Patient Services Representative; traveled to multiple offices; managed one satellite office; Responsible for opening/closing office; balance deposits and credit card payments; making daily deposits.

• Patient registration, confirmation of data accuracy; demographic and insurance data; daily chart preparation, documentation of no shows; scheduling & rescheduling appointments; maintain accuracy of EMR (electronic medical records)

• Answer phones, collection of copayments, assist patients at check-in and check-out; assured the accuracy of documentation completion by patients.

• Responsible for verification of insurance and obtaining proper authorizations; prior verification of insurance eligibility and coverage.

• Daily posting of charges, payments, and adjustments; billing inquiries and disputes, research insurance claims, denials and appeals.

• Facilitated communication between patients and various departments and staff.

• Followed document protocols to safeguard confidentiality of patient records.

• Deliver support to medical, work with patients to ascertain issues and make referrals to appropriate specialists.

• Daily transcription of doctor notes, etc.; responsible for reviewing the accuracy of procedure codes and diagnosis codes; reviewed and corrected claim errors. Education

Associate in Applied Science (AS)

Medical/Secretarial/Legal

Sandhills Community College – Southern Pines, North Carolina Skills

• Document Management Software

• Multiline Telephone System

• Customer/Client/Patient Services

• Microsoft Office 365, Word, Excel, Data Entry, Research, Adobe, Canva, Vimeo, website design, Teams, Zoom, Streamyard, Notion, Outlook, Mailchimp, Quickbooks, Quicken, Zoohoo, Clio, Pipeline, Splashtop Business, RemotePC, Dropbox, TimeSolv, Records Retrieval Services

• Legal Drafting

• Medical & Legal Transcription

• Office Management

• Case management

• Wills, trusts, & estate law

• Digital Marketing

References

Available Upon Request



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