Shelly Terry

Profile

Dedicated individual that works hard to provide quality care for

ultimate customer satisfaction.

Employment History

Progressive Insurance -Commercial Lines Coordinator September 2021 — Present

Educate agents on liability limits, deductibles and policy requirements on new and existing policies. Assists with policy needs, including but not limited to changing coverages and rating policy quotes. Also trained to do claims management and supporting with back- office needs.

~Customer Advocate/ Support Coach for New-Hire at Verizon Wireless, Charlotte

July 2017 — September 2021

Assisted with training new hires to build customer relationships on calls pertaining to device issues, billing and troubleshooting. I also worked to educate and ensure customer satisfaction as a subject matter expert on technology and wireless products.

Leveraged Sales Consultant (Retention) at AT&T, Charlotte December 2014 — July 2017

Subject matter expert on retention of customers and retaining wireless products and initiatives. Instructing customers on the features, products and structure of company Maintained Monthly Sales Goal or higher and was a subject matter expert at cross- selling products and Services. Answered calls regarding mobility products and services as well as telecom and satellite.

Major Appliances Warranty Claims Auditor at ELECTROLUX, Charlotte

February 2013 — May 2014

Responsible for Auditing warranty and extended service contract claims Subject matter expert on policies made to pay, adjust or reject fraudulent claims. Identified suspect fraud claims and made decision on how to handle claim.

CPA Coordinator at Fedex Trade Networks, Tonawanda August 2002 — July 2007

Liaison between Fedex and United States Customs 8/02-02/2007

• Perform release and classification of freight that belonged to FedEx's high- profile accounts.

• Audited all entries before being released to United States Customs

• Utilized departmental Standard Operating Procedures to efficiently release freight shipments for high profile CPA Commercial accounts.

Details

Charlotte

United States

704-***-****

ad4qg6@r.postjobfree.com

Skills

Management

Instructing

Billing

Mobility

Auditing

Sales

Customer Satisfaction

Languages

English

• Communicated daily with customers and FedEx Trade Networks staff.

• Responsible for ensuring the shipments were in FDA and FCC Compliance Regulations

Education

Associate Degree in Art, Medaille College, Buffalo January 2001

Bachelor of Business Administration, Medaille College pending 3 credits

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