Call Center Agent
Resume:
CURRICULUM VITAE OF MUHAMMED YASEEN NARAN
MUHAMMED YASEEN NARAN
**** ***** ****** *****, ********, Jhb. 081-***-****/078-***-****
ad4qfl@r.postjobfree.com
PROFESSIONAL SUMMARY
Dependable individual recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques, which enhance business and team efforts.
EXPERIENCE
OCT 2021 – CURRENT
AUTHORISATION AGENT, PG GLASS
●Loading claims for the insurance.
●Assisting with authorised claims by allocating to the correct fitment centre and allocating the correct part code.
●Contacting clients for pre-authorised claims.
●Scheduling jobs for the JHB metro areas.
●Allocating the correct part codes.
●Loading claims for the insurance
●Forwarding claims for authorization
●Confirming the excess as well as claim numbers
●Processing claims for payment
●Ensuring all documents that are required are attached
●Forwarding feedback to the fitment centres and queries
●Insuring all details are loaded onto a claim before forwarding to the insurance
●Attaching documents to the claims
●Building relationships with the insurance companies
●Authorising claims for the insurance
●Excess confirmations
●Follow ups on authorisation
●Escalating claims
●Systems used DPS,
JUNE 2019 – AUG 2019
ESCALATIONS AGENT, HUAWEI
●Acknowledged customer issues and resolved their problems quickly and efficiently.
●Effectively communicate with customers
●Record important and relevant information for escalations.
●keep record of escalations and report on them daily
FEB 2018 – JUNE 2019
CALL CENTER AGENT, HUAWEI
●Answered customer queries related to products, services or issues specific to their device.
●Educate client on the product and ensure that my product knowledge is up to date as the product change
●Provided customer resolution by listening to the customer's problem and offering several solutions from which the customer could choose.
●Provided technical support for customers who needed assistance with services or products purchased.
APRIL 2017 – FEB 2018
CALL CENTER AGENT, FNB LEGAL
●Evaluated the customers’ needs and provided service options to meet their requirements.
●Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
●Assisted clients in understanding their available options and helped them select the right service plans for their needs.
●Meet sales targets set out
OCT 2015 – DEC 2015
SALES REPRESENTATIVE, OVHD DECODERS
●Sales position
●Collaborated with colleagues to discuss market information and strategies.
●Educate the client on the product and close the sale
●Informed customers about current promotions and sales, encouraging them to take advantage.
●Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
DEC 2014 – APRIL 2015
EPWP FILING CLERK, RAHIMA MOOSA MOTHER AND CHILD HOSPITAL
●Compile with request to access files and keep logs of files
●Collected, stored, prepared and accurately labelled documents for optimized retrieval of patient files
●Answering of incoming calls, taking messages and relaying them.
EDUCATION
2013
MATRIC, CORONATIONVILLE SECONDARY SCHOOL
SKILLS
●Customer service
●Issue resolution
●Webchat
●Effective Communication
●Problem-solving abilities
●Attention to detail
●Microsoft Word & Excel
●Multi-tasking and negotiation
COMPETENCIES
●Working with people
●Networking
●Coping under pressure
●Following instructions
●Adapting to change
●Coping with setbacks
REFERENCES
BONGANI DLAMINI
TEAM LEADER (BYTES PEOPLE SOLUTIONS)
MR. A WILLIAMS
RAHIMA MOOSA
011-***-****/9141
SHELLEY HENDRICKS
HAUWEI
PG GLASS
MELISSA ERENS
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