Jasmine Solomon

Customer Service Rep

Rochester, NY 14619

ad4qeu@r.postjobfree.com

Desire a position as a Customer Service Representative with career growth potential. I will use skills such as communication excellence, structure, compassion, and understanding to make sure the customers are always satisfied.

Authorized to work in the US for any employer

Work Experience

Remote Data Analyst- Velocitii- September 2023 to December 2023 (temporary position) Certified Medical Assistant

Rochester Regional Health - Rochester, NY

March 2022 to Present

Customer Service Representative

4Ci - Texas

October 2021 to February 2022

sign customers up for covid 19 shots, import data

Customer Service Rep

Fortuna BMC - Texas

June 2021 to August 2021

Sign customers up for covid 19 vaccination, import data CNA - Certified Nursing Assistant

Monroe Community Hospital - Rochester, NY

October 2019 to July 2021

Provided care to residents

Customer Service Representative

MAXIMUS - Rochester, NY

October 2016 to April 2017

NYSOH REPRESENTATIVE. INBOUND CALLS, FIXING CONSUMERS ACCOUNT, GETTING THEM HEALTH INSURANCE, ENROLLING THEM INTO PLANS, CHANGING PLANS, PREMIUM ASSISTANCE, TAX RETURN ASSISTANCE FOR 1095 FORMS. ASSISTANCE WITH COPAYMENTS, FINDING PROVIDERS WITHIN THEIR NETWORK, SETTING UP TRANSPORTATION REQUESTS, SCHEDULING APPOINTMENTS. Patient Care Assistant

Work fit Staffing - Rochester, NY

July 2016 to October 2016

Sit with patients. Help nurses or doctors with their needs. Feeding, changing, moving. Customer Service Representative

DialAmerica - Rochester, NY

August 2014 to November 2014

Health insurance rep. Fixed accounts. Provided premium information. Change plan level. Updated contact information. Found doctors that could assist the client. Customer Service Representative

Sutherland - Rochester, NY

February 2014 to July 2014

Att and apple support. Fixed account information. Helped with billing questions. Resent papers. Turned phones back on. Helped with tech issues on the devices. Provided credits to the accounts of given the ok Education

Computer Science and Technology

Monroe Community College - Rochester, NY

September 2013

Cassadaga Job Corps Academy - Cassadaga, NY

September 2011 to September 2011

Skills

• Computers (10+ years)

• Computer Science

• Java

• JavaScript

• Google Docs

• Microsoft Access

• Negotiation

• Windows

• Medical scheduling

• CRM software

• Jira

• XML

• Linux

• HTML5

• MySQL

• Medicare (6 years)

• Meditech (6 years)

• Medical billing

• Medical collection

• Microsoft Project

• Cold calling

• Retail sales

• Conflict management

• ICD coding

• Documentation review

• HCPCS

• DME

Certifications and Licenses

CNA

CPR Certification

Assessments

Work style: Reliability — Highly Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer service — Proficient

November 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Familiar

November 2021

Responding to customer situations with sensitivity Full results: Familiar

Typing — Familiar

September 2021

Transcribing text

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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