Customer Service Representative

**** ***. ******** **. ****, Manila

E-add.: *********.********@*****.***

Cell no.: +638**-***-****

Viber: +639**-***-****

FRANCISCO A. LUNA

COLLEGE EDUCATION

COMMUNICATION ARTS major in ADVERTISING

Colegio De San Juan De Letran

SEMINARS/PROGRAMS ATTENDED

College of Communication and Advertising Foundation of the Phil.

“ADspeak 09”

College of Communication

“Learn it from the Pro’s Seminar”

Interlink Training Center

“The Power of Service Excellence Training and Workshop in Hotel

Operations – Housekeeping”

TESDA

“Basic Troubleshooting and Hardware Installation on a Multi-media Pc.”

WORK EXPERIENCE

Aug 2017 – Mar 2024

(6 Years 7 months)

Customer Service Representative

Concentrix

Aug 2015 – Dec 2016

(1 Year 4 months)

Email Support Representative

Task Us

May 2015 – Aug 2015

(3 months)

Senior Trainer

PCN Promopro. Inc. / UNILEVER Philippines

Apr 2012 – Feb 2015

(3 years)

Customer Service Specialist/Technical Support

Convergys

Jan 2011 - Mar 2012

(1 year 2 months)

Email/Chat Support Representative

Telus International

Dec 2009 to Jul 2010

(7months)

Customer Service Representative

Teleperformance USA

March 2004 to July 2005

(1 year 4 months)

Store Customer Representative

Stoked Inc.

May 2003 to Feb 2004

(9months)

Store Customer Representative

Royal Sporting House

- Owner Mc Vape 911 shop

https://www.facebook.com/McVape911?mibextid=ZbWKwL

PROJECTS

Ad Campaign for CBCP (print ad)

Ad Campaign on “Women Rights” (official entry Dubai IBDAA awards 2009)

EXTRA ACTIVITY

News Correspondent/Reporter (Volunteer)

EAGLE Broadcasting Corporation

SKILLS

Working with others/team player

Fast Learner/continuous learning

Can work under pressure/minimal supervision

Fast-faced environment

PERSONAL DATA

Date of Birth: 09/27/80

Nationality: Filipino

Religion: Iglesia ni Cristo

Place of Birth: Manila

Height: 5’6

Weight: 140lbs.

Primary School: Saint Anthony School

Secondary School: Ermita Catholic School

REFERENCES

Benedict Mique

Writer, GMA Broadcasting Company

Richard Espiritu

MTPB Deputy Chief Manila Cityhall

Raymond Lopez

Supervisor, Robinson’s Land Corporation

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