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Digital Marketing Customer Service

Location:
Rock Island, IL
Posted:
April 02, 2024

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Resume:

Yahia Elazhar

Phone: 309-***-**** Email: ad4qem@r.postjobfree.com www.linkedin.com/in/yahia-elazhar-a39a19250 Address: Augustana College 639 38th St, Rock Island, United States PROFESSIONAL SUMMARY

As a student-athlete, honed the art of time management, discipline, and teamwork, seamlessly integrating into my leadership approach. Background in critical thinking enables me to tackle challenges strategically, while commitment to diversity and inclusion ensures a welcoming and equitable environment. Developed strong management skills through experiences, from managing sports teams to overseeing projects. Proficiency in communication, leadership, legal understanding, and pitching sales, along with expertise in project management and business processes, allows me to drive teams toward success. Additionally, skills in customer service, relationship management, market research, statistics, and data analysis provide valuable insights for informed decision-making. Proficient in utilizing Microsoft Office, Excel, and QuickBooks to drive operational excellence. Eager to contribute my unique blend of skills and experiences to a dynamic team that values diversity, teamwork, and efficient processes. EDUCATION

Augustana College ● Rock Island, Il

Bachelor of Arts: Business Administration September 2021 PROFESSIONAL EXPERIENCE

MAHININDRA MOTORS●Rock island, Il

Marketing Internship August 2023-Present

● Developed and executed strategic marketing plans to align with business objectives, resulting in a 25% increase in annual revenue through targeted customer acquisition campaigns.

● Led the strategic planning and execution of comprehensive digital marketing campaigns, driving significant brand visibility and engagement; optimized marketing spending resulting in a 40% decrease in cost per acquisition and a 50% increase in return on ad spend.

● Produced advanced analytics tracking system to measure and analyze the performance of digital marketing campaigns, resulting in a 20% increase in ROI and 15% higher conversion rate. UPSCALE ORLANDO● Orlando, FL

Marketing and Sales Intern May 2023-August 2023

● Analyzed data from 25000 monthly active users and used outputs to guide marketing and product strategies; increased customer engagement time by 2x and 30% decrease in drop-off rate

● conducted in sales presentations and product demonstrations to potential clients. Assisted in closing sales deals, contributing to a 11% increase in monthly sales revenue and developed customer relationship management

● Led a cross-functional project aimed at mitigating customer rejection rates; implemented data-driven solutions resulting in a noteworthy 10% reduction, directly translating into $75k in bottom-line profit. LEADERSHIP & COMMUNITY INVOLVEMENT

Business Club ●Rock Island,IL

Vice President August 2023

● Coordinated and led the organization of networking events, fostering connections among students, faculty, and industry professionals.

● Facilitated constructive discussions and initiatives during club meetings, enhancing collaboration and engagement among members.Spoke about accounting,Finance, intellectual property, analytical problem solving and how to design and finance companies to make them successful and how to process their improvement Political Science Club●Rock Island, IL

Member August 2021

● Engaged in thought-provoking discussions and debates on various political issues, fostering a deeper understanding of political science concepts.

● Participated in organizing club events, such as guest speaker talks and panel discussions, contributing to the club's overall success



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