WALTER S BLACKFOX II

Phone 417-***-****

E-mail ad4qea@r.postjobfree.com

Seasoned IT/HR//Business leadership professional, project manager, and strategic partner. I bring fresh perspective, innovation, and develop key relationships by driving buy-in, facilitating resolution of key issues & organizational improvements. Proven track record of delivering impactful and meaningful solutions to realize expected value while identifying & removing inefficiencies & waste.

Skills and Abilities

Thought Leadership

Crisis Management

Successful relationship building

Conflict Resolution

Excellent Team Development

Change Management/Adoption

Waterfall/Agile PM/PMO

Excellent attention to detail

Excellent/Effective communications-Public Relations

PM/QA/BA/BPI

IT Skills and Systems

O365 Suite

NT/XP Installation/Configuration

MS Project/Visio

Epic

Maximo, JIRA, Clarify, Service Now

AS400/IBM iSeries, IBM Showcase V9

Infor M3 Smart Office

Formtastic Designer, StreamServe

Work History

J.B. Hunt Lowell, AR 2/2017 – 10-27-2023

PSC Sr. Manager / Sr. BA / PM – People Support Center

Defined Supporting HR PMO & Stood-up “Unified Work Management” Platform/Processes/Team governing HR Strategies & KPI/ROI Reporting Structure deliverables for Talent, Total Rewards, Business Partners, Compliance, Operations & Compensation.

Lead the definition & management of new People Organizational Change Management Strategy & support team.

Worked alongside HR/Enterprise Leadership, & a 3rd party vendor, to deliver the newly defined HR Strategy & Reporting Structure within our newly developed Unified Work Management Platform, as well as managed weekly/monthly/annual activities reports for the HR leadership team.

Member of several J.B. Hunt Initiatives; (I.E. Human Resources Transformation, Business Continuity/Disaster Recovery, Information Privacy/Protection Program & Elevation Alternate Group Leader for Human Resources)

Managed end-to-end HR process improvement initiatives, (I.E. Unified Work Management, Creation of a project management governance plan for “Annual Open Enrollment” efforts, Retirement of legacy solutions such as Lotus Notes, etc. etc.

Conduct/Manage “Request(s) for Proposal”, of 3rd party vendor(s), for new system(s)/service(s) in the HR space, as well as managed the overall project(s) to fully deploy acquired system(s)/service(s), post RFP process, such as an Immigration Management system, Pay Card solution(s), Market Pay solution, Etc. etc.

Deployed as lead HR BA/PM/OCM to high potential legal impact efforts to ensure on-time & successful delivery of solutions/services to meet compliance expectations, & reduce legal exposure to the JBH corporation, (I.E. US Department of Labors’ “Break Compliance regulations”).

Deployed as lead HR representative to the “Enterprise Contract Management” solution project.

Leading Mergers & Acquisitions efficiency project as well as ongoing support of M&A project support.

Worked with JBH Enterprise Legal to evolve current state legal artifacts regarding vendor expectations of data handling, Information Security Agreement(s) & Service Level Agreement(s) artifacts language changes/inclusions, as well as annual end-to-end JBH Legal Artifact(s) review expectations.

Managed/Governed Ad-hoc project(s) throughout the year, gathering requirements, creating BRDs/Epics/Features/User Stories, Process Maps, etc. etc. for efforts brought to the HR space by both HR leadership & the Enterprise in general. (I.E. Ad-hoc COVID Reporting, Single User ID project, Office 365 File Share Migration(s), PII security initiative(s), Etc. etc.)

Fostered adherence to all internal/external regulatory expectations regarding human capital management & sensitive data handling within the HR department, & wherever HR assets are required to deliver a solution or service within the enterprise.

Curated relationship with the J.B. Hunt Engineering & Technology team(s), Enterprise PMO, Elevation, JBH Legal Team(s) & 3rd party vendors.

Hitachi Data Systems (Contract to Citi Group) Oklahoma City, OK 11/2015 – 11-2016

Project Manager – North America (SAN Technology Refresh)

Agile scheduling of SAN migrations for hosts identified as EOL/EOW

Corporate communication creation regarding NAM/LATAM/AMEA SAN migration activities

Team rep, for Regional/National/Global CAB’s, representing activities and addressing escalation issues

Creation of weekly management activities reports

Relationship building with Citi infrastructure management and directors across NAM/LATAM/AMEA

Managed process improvement initiatives

Created Service Now Change Request & Incident tickets as required

Managed side projects as requested

Hertz Corporation Oklahoma City, OK 06/2010 – 11/2015

Corporate Training Manger – Infor M3 Smart Office 09/2014 – 11/2015

Created curriculum, as well as conducted training classes for, newly acquired Infor M3 Smart Office ERP solution

Captured/Defined business analytic requirements for new reporting system

Gathered requirements, created BRs, process flow charts for rental stream

Assisted with FMEA and other required activities associated with a corporate spin and new ERP global roll-out

Acting SME for current state Global Applications and Business Processes

Defined current state process flows for gap analysis

Assisted with customer facing documentation requirements gathering and creation

Conducted KT sessions with team members during transition/handoff period

IT Business Analyst/PM/Quality Assurance – HERC Global Applications 06/ 2010 – 09/2014

Gathered requirements, created BRs, project schedules, test plans for Int/domestic application enhancements

Managed new POS document solution implementation throughout SDLC

Managed requirements gathering, testing and configuration for franchisee setup and integration

Created corporate communications pertaining to new/ ongoing application initiatives

Managed Annual International Disaster Recovery exercises

Managed global end user application support efforts

Created Change Requests/Incident tickets via Maximo

Managed process improvement activities, analyzing relevance and overall vetting process

Conducted impact studies on new corporate wide initiatives

Conducted smoke testing on all international applications projects

Managed, and participated in, end user testing on all international applications projects

Managed go-live activities for all development/production code deployments

Kaiser Permanente (Contract) Honolulu, HI 10/2008 – 07/2009

Senior IT Project Manager - Hawaii Region (EPIC Inpatient Implementation)

Managed all aspects of $1 Million+ EPIC EHR implementation: Waterfall project planning, budgeting, hardware procurement and configuration, implementation, pre/post deployment UAT

Maintained detailed reports for Directors, including status updates on critical path and milestones

Managed assessments, preparations and sign off of hospital/clinics Go-live activities

Managed ancillary projects/resources throughout the project’s life cycle

Managed SDLC of the Hawaii region Down Time Reporting System

Member of Regional/National CAB’s

Acquired/maintained buy-in of all internal/external stakeholders to ensure successful roll-out

St. Johns’ Hospital (Contract) Springfield, MO 01/2008 – 10-2008

IT Project Manager - Central Region (EPIC Inpatient Implementation)

Managed all aspects of $3 Million+ EPIC EHR implementation: Waterfall project planning, budgeting, hardware procurement and configuration, implementation, pre/post deployment UAT

Maintained detailed reports for Directors, including status updates on critical path and milestones

Supervised a team of 10 technicians

Managed physical placement/installation of equipment and all supporting hardware in accordance with GSA HIPA/EPIC guidelines

Managed ancillary projects and resources throughout projects life cycle

Acquired/maintained buy-in of all internal/external stakeholders to ensure successful roll-out

Assistant IT Project Manager (Pre-EPIC new hardware roll-out) 10/2007 – 01/2008

Assisted in managing large scale $5 Million+ EHR tech refresh project

Managed hardware pre-deployment prep: Imaging, application installations, OU joins, etc.)

Supervised team of thirty-two technicians

Managed inventory, consisting of over 14,000 assets, throughout the project life cycle

Managed customer support team and issues escalation

Acquired/maintained buy-in of all internal/external stakeholders to ensure successful roll-out

Link Construction & Development, L.L.C., Republic, MO 2005 - 2007

Office Manager / IT Consultant

Office management/bookkeeping

Performed company Help Desk function and led employee computer training program

Managed process improvement initiatives and implemented new integrated IT infrastructure

Managed ongoing procurement of all necessary equipment/software and SLA creation

Cinema Productions, (Contract) Springfield, MO 2004 - 2005

Office Manager / IT Consultant

Designed company network, Integrated applications, installed and supported all IT hardware

Managed Help Desk and tracked and resolved customer and employee incidents

Performed office management/bookkeeping duties for three business units, Cinema Productions, Olde Ivy Development and Luxury Rental Homes

Celera Genomics, (Contract) Rockville, MD 2000 - 2003

Lead Help Desk Analyst

Supported a 1,000+ user community over LAN/WAN and managed Helpdesk staffing schedule

Managed Loaner Laptop Program

Monitored/Supported Mission Critical systems

Created/Maintained SLAs and created application/system support SOPs

Assisted in SAN migration and created network shares for NT user accounts

Education

Missouri State University, Springfield, MO 1995 - 1996

Business Administration

Montgomery College, Rockville, MD 1994 - 1995

Business Administration

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