Leslie C. Moore

440-***-**** ad4qe8@r.postjobfree.com Lakewood, OH

Profile Summary:

Experienced customer service professional adept at effectively addressing inquiries, resolving issues, and promoting client satisfaction. Skilled in communication, problem-solving, and active listening. Proficient in product knowledge and conflict resolution.

Skills:

Professional Skills:

Relevant Skills:

Communication Skills

Sales Acumen

Active Listening

Problem Solving

Excellent Customer Service

Attention to Detail

Adaptability

Customer Focus

Time Management

Technical Proficiency

Experience:

Public Consultant Group, Remote, Ohio

Client Service Representative II

Proficiently address client inquiries, requests, and concerns with accuracy, clarity, and professionalism.

Delivered concise and precise responses tailored to individual needs, ensuring prompt resolution of issues and maintaining high standards of client satisfaction.

Drive client engagement by promoting products/services to fulfill client needs.

Address incoming live chats, resolving navigation issues, service inquiries, and concerns promptly.

Evaluate client interactions and escalate issues to senior management as needed.

Proactively handle client emails and phone calls with exceptional customer service.

Young Men’s Christian Association (YMCA), Cleveland, Ohio

Director of Member Impact and Wellness

Spearheaded the development, implementation, and management of comprehensive membership, marketing, sales, and retention strategies to drive robust membership growth.

Effectively managed the assigned area in a financially prudent manner, demonstrating proficiency in budget preparation, monitoring, and contingency planning.

Efficiently coordinated special events and activities to enhance membership engagement and satisfaction, while adeptly handling membership requests and inquiries.

Facilitated clear communication channels, fostering transparency and enhancing operational efficiency within the assigned area.

Identified and resolved membership issues with precision, employing adept problem-solving skills to ensure seamless membership experiences.

Organized membership sales initiatives, resulting in a remarkable 30% increase in membership sign-ups within one year.

Successfully upsold premium programs to existing members, contributing to a significant boost in revenue and member engagement.

Directed membership sales campaigns and meticulously managed membership campaigns, leading to a substantial growth in membership numbers and revenue generation.

Education:

Cleveland State University- Cleveland, Ohio

B.A.in Communications (2002)

University of Phoenix-Southfield, Michigan

M.A. in Organizational Management (2005)

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