WYNELL HENRY JR

OPERATIONS, LOGISTICS, PROJECT DEVELOPMENT EXPERT

Contact

**** ****** **** **

Memphis, TN 38125

ad4qds@r.postjobfree.com

901-***-****

Profile

Professional with leadership experience in the structuring of Operations, Project, Logistics Processes and Customer Service. In addition to warehousing, office, and open setting, utilizes a great ability to adapt to surrounding, and reaching Key Performance Indicators (KPI’s).

Education

University of Phoenix

Memphis, TN

Business Management

April-2013 to August-2014

Certifications

Forklift certified 2003 to present.

9001 ISO Audit Certified 2005-2011

Lean Six Sigma (Kaizen Continuous Improvement) 2006

CPR & First Aid Certified (AHA) 2011 – 2016

Certified Technician for AT&T 2016 to 2020.

FMCSA Motor Carrier Certified 2020 to Present

Key Skills

Warehouse Management System Strong knowledge of organization principles, practices, and procedures.

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Transportation Management System.

Excellent problem-solving and decision-making skills.

Effective communication and interpersonal skills.

Proficient in Diversity, Equity, and Inclusion.

Attention to detail and strong organizational skills.

Ability to manage multiple priorities and meet deadlines.

Knowledge of Lean Six Sigma principles.

Experience & Responsibilities

Henry’s Transport Service Inc – CEO

Memphis, TN

March 2018 to Present

Perform all human resource functions for contract employees, including hiring, payroll, terminations, and evaluations.

Perform office procedures such as data entry, payroll, bookkeeping and accounts payable.

Ensuring key performance indicators reach success level values by reducing cost, risks and obtaining best terms.

Successfully reduced transportation costs by 15% in the first year through strategic route optimization and analyzing performance metrics to identify areas for business growth and improvement.

Ensured the successful execution and continuous improvement of processes integrating lessons continuously improve the company’s competitive edge.

Set ambitious yet attainable team goals and relay new initiatives to staff.

Prepared delivery schedules and contributed to lower operational cost strategically planning and managing organization, warehousing, transportation, and customer service.

Manage the movement of products/equipment/ materials in and/or out of organization warehousing in accordance with organizational policy and procedure.

Manage all freight in transit by obtaining adequate updates from carriers/drivers to monitor movement and ensure on-time delivery utilizing dispatching (TMS), (DOT) compliance software.

Provided structured feedback and action items to all customers and support groups regularly which increased overall effectiveness.

DW DirecTV Inc - Certified Technician Lead

Bartlett, TN

February 2016 to December 2019

Contract Lead technician of 8 field technicians providing coaching and training to ensure quality service for all DirecTV customers utilizing company (SOP’s).

Responsible for the installation of DirecTV systems in residences and businesses providing technology service and support.

Install DirecTV Satellite systems, internet, and protection plans, also responsible for service van and technical equipment daily.

Provided cross functional support for internal business partners to ensure vendors’ needs are communicated.

Troubleshoot DirecTV service equipment that is malfunctioning by providing root cause analysis using LNBF switches with routed RG56 standard cable.

Reduced service calls and technical issues by 30% providing effective communication and interpersonal skills with field technicians and all serviced customers daily.

Worked closely with management team to ensure all (Safety, Guidelines, and Standard Operational Processes were followed daily, with the highest standard of customer service, (No Exceptions).

Medline Industries - Inventory Control Supervisor

Memphis, TN

January 2011 to February 2016

Lead and managed a team of inventory control team members and perform all Medline supervisory functions (i.e., catalyst, Kronos, SAP, etc.)

Managed completion of daily material movement exception report and goods over receipt report.

Trained 60+ employees in cycle counting and inventory control by providing clear instruction on what defective or unusable goods are found in inventory stock.

Implement new policies, leading to a 15% reduction in the operating budget.

Enhance, track, and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner.

Increase product availability to 99% by maintaining accurate stock counts, reducing errors, while ensuring continuous improvement and streamlining of processes. Reconciles monthly, quarterly, and annual inventory adjustments to ensure accuracy.

Coach and mentor staff through on-boarding, open communication, training, development opportunities and performance management processes.

SFI of TN - Inventory Associate/ Inventory Control Supervisor

Memphis, TN

June 2003 to January 2011

Responsible for continually improving the raw material inventory standard operations process to increase the overall effectiveness of the operation.

Reduced inventory discrepancy by 90% managing all adjustments made to the inventory by investigating the inventory issues like quality control complaints, customer complaints regarding products, etc.

Promoted to Inventory Control Supervisor after first year of employment, assisted Manager in hiring selection, performance management, and disciplinary actions.

Provided training, coaching and evaluations for 30+ inventory control employees under the company guidelines to ensure the principles of continuous improvement Lean Six Sigma values were applied daily.

Utilized (WMS) such as (ADT E-time and Kronos Visual, Wip-traxx etc.)

Supply appropriate daily, weekly, and monthly reporting as requested from upper management.

References

Available upon request.

Contact this candidate