REBA THOMAS

Plano, TX *****

949-***-**** ad4qdf@r.postjobfree.com

CERTIFIED SCRUM MASTER – CERTIFIED SCRUM PRODUCT OWNER FINANCIAL SERVICES - BANKING - FEDERAL GOVERNMENT - SUPPLY CHAIN Certified SCRUM Master/ Product Owner offering over 15 years experience supporting onshore/offshore clients, including banking, financial services, supply chain, and government accounts managing critical projects. Passionate about technology, experienced in developing and managing innovative technology applications. Manage production issues with developers and testers to maintain the integrity of the companies' mission-critical systems and best practices. Excellent problem-solving skills, able to think outside of the box. Technical expert of Microsoft technologies and able to drive the technical discussion. Motivational leader for SCRUM teams, improving job performance and business processes while reducing errors and costs. CERTIFICATIONS

SCRUM Alliance l Certified SCRUM Master (CSM) and Certified SCRUM Product Owner (CSPO) Scaled Agile l Certified SAFe Product Owner/Product Manager (PoPM) Aveta Business Institute L Certified Six Sigma Green Belt (CSSGB) and Certified Six Sigma Lean and DFSS (SSL) TECHNOLOGY

Waterfall, Agile, Agile SAFe, Agile Coaching, Project Manager, SCRUM, Scrum Master, RallyMS, SharePoint, JIRA, Confluence, Product Owner, Kanban, Lean, MS Office 365, MS PowerPoint, MS Visio EXPERTISE

PROFESSIONAL EXPERIENCE

Contract Certified SCRUM Master, Certified SCRUM Product Owner 2011-present Certified SAFe PoPM, Six Sigma Green Belt, Six Sigma

• Managed numerous projects in onshore/offshore models for clients in the financial services, banking, government, and chain supply industries.

• Used exceptional writing, communication, teamwork, and influencing skills that foster a collaborative and continuous improvement environment.

• Directed the overall product vision, including customer experience. Defining the approach within the scrum team and ensuring it is communicated to all scrum team members.

• Projects include:

Virtusa, Inc., Irving, TX, 2022-2023

Product Owner/Scrum Master

Client - Citibank, internal audit for Citibank Updates.

• Introduced and implemented Agile to a fully Waterfall environment cross-functional workstream, Agile Cadences to the cross-functional workstream.

• Produced reports and graphs for management for Sprints and, in JIRA, managed a global team of thirteen within four-week Sprints. Implemented and documented Retrospective meetings with the team and created EPICs for the business' book of work during PI planning.

• Completed Sanity testing for the User Stories and decomposed Epics into Features during PI planning meetings. Accomplishments

• Facilitated Backlog Refinements and Features to create the needed User Stories for the Iterations.

• Client Relations

• User story creations

• Continuous refinements

• Scrum principles, practices, and

theory.

• Agile Methodology and

Frameworks

• Production Issues

• Coaching & Development

• Agile Techniques

• Continuous Integration

• Epics and Features

• Project Budgets

• Oversee Developers and

Testing

• Coordination skills with

stakeholder team

• Client Facing Roles

• Able to communicate

clearly

• Technical Skills

• Automated Testing

• Identify risks and plan mitigation

• Document process flows and system

context diagrams for complex

business scenarios or system

interactions

• Sprint Planning

• Software Development Process

• Project Plan

• Expertise in modeling/mapping

business processes

• Iterative and incremental

development

Resume of Reba Thomas Page 2

Accomplishments

• Migrated teams to two-week Sprints and improved the quality of Implemented Unit Testing for the Development resources which decreased the number of system errors deployment and subsequent releases of software.

• Trained and implemented sizing of User Stories for the group to assist with Backlog Refinement. and decreased scope.

• Troubleshooted impediment problems, completed work, and deployed software into the computer. Wipro, Inc, Plano, TX, 2021-2022

Product Manager

Client - Bank of America, Auditing Projects

• Decomposed EPICs to create Features in structured PI planning meetings for Agile/Agile SAFe.

• Conducted Agile and Agile SAFe presentations when required.

• Attended team ART Sync meetings and PO Sync meetings for upcoming work within the iterations. Accomplishments:

• Implemented Unit Testing for the development team, saving the company 25% resolving bugs over three months. TCS, Plano, TX 2019-2021

Product Owner/Project Manager

Client - Albertson’s, Chain Supply, Implemented 3rd Party Software to Automate Inventory Management

• Maintained RAID reports and managed project budget levels for updated requirements.

• Managed all Agile cadences in conjunction with the Product Owner.

• Trained team on JIRA and User Story structure and its corresponding Acceptance Criteria structure.

• Worked with the project’s vendors and managed the Service Level Agreements (SLA).

• Created and maintained Features and User Stories for three development project teams globally.

• Participated in ART sync meetings.

• Guided Jr. SCRUM Masters and Product Owners in Agile Safe methodologies. Accomplishments:

• Decreased production errors while releasing the software into Production on average by 20%, automated store inventory.

• Increased staff production on project deliverables.

• Removed any impediments to the iterations so that teams would be on 100% on time with their deliveries.

• Mentored Jr. Scrum Masters and Product Owners, increasing job performance and deliverables. Prospance, Inc., Austin, TX, 2017-2019

Sr. Agile SCRUM Master/Product Owner

Client - PayPal, Inc., Infrastructure Management & System Maintenance

• Facilitated Agile cadences for three teams globally using team and business users and release schedules.

• Managed and guided Jr. Product Owner expectations within an iteration and in the Backlogs for writing User Stories

• Trained Development Team with writing User Stories and maintaining a backlog.

• Worked with business users/Scrum Teams for completeness of the User Stories and Acceptance Criteria. Accomplishments:

• Updated the Acceptance Criteria to the work completed within the Iteration, reduced bugs and maintained by 15% over a two-month time span.

Artech, Inc., McLean, VA, 2016

Sr. Business Process Re-engineer II

Client - Capital One NA.

• Reviewed Policies, Procedures, User Guides, Business Process Models, and Notations (BPMN) for Commercial Lending closing processes via cross-functional financial departments.

• Facilitated change management processes, published updated procedures and user guides, and processed maps for the bank's documentation repository.

Accomplishments:

• Led changes on policies, diagrams, and work screens. Completed projects within 10 months, meeting all deliverables within predetermined.

Midtown Group Alexandria, VA, 2014-2015

Sr Business Re-Engineering, Research Specialist

Client - US Patent and Trademark Office

• Documented Marketing Research for As-Is (current state) to To-Be (future state) processes for US Federal Agencies and International Intelligent Property Organizations for Patents and Trademarks. Accomplishments:

• Created Functional and Non-Functional Requirements based on client’s needs.

• Successfully created and provided documents the initial documents for the US Patent and Trademark Office.

• Developed and implemented roadmap which improved operations for the agency. EDUCATION

Bachelor’s Degree, Double Major in Finance and Computer Science, Mississippi State University

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