Chike Nwankwo

Raleigh, NC ***** ad4qby@r.postjobfree.com 336-***-****

IT SECURITY PROFESSIONAL

2

HIGHLIGHTS

● Network Security/Cyber Security ● Docker Containerization ● VMware(ESXI)

● Load Balancing ● Ansible ● Cloud technologies

● Palo Alto Firewalls ● ServiceNow ● Wireshark

● Wireless Administration ● VPN Technologies ● Linux

● BIG F5 LTM ● Network Access Control ● DevOps

● SSL Cert Management ● IEEE 802.11/x standards ● Cisco/Brocade IOS Professional Experience

SR. NETWORK SECURITY FIREWALL ENGINEER Feb 2021 – Present IBM – Durham, NC

Responsible for the day to day operations of the Palo Alto firewall hardware/VM’s and F5 LTM devices which involved deployments, upgrades, implementing security/NAT/authentication policies, SSL cert renewals etc.

Provided technical support to end users and staff assisting with troubleshooting, configuration, and optimization of Palo Alto Network solutions. Utilized Palo Alto’s packet capture feature along with Wireshark to perform packet analyses on a needed basis.

Diagnosed and resolved network security issues which includes firewall misconfigurations, security policy violations and traffic flow problems. I opened TAC cases with Palo Alto Networks when assistance was needed after determining hardware was faulty. Performed RMA’s on said devices when necessary with data center engineers and lab owners.

Utilized Microsoft Excel when implementing bulk Palo Alto configurations through the CLI.

Maintained and kept up to the date the team’s publisher page which was the main source of information for other cross functioning teams. Created a “1 stop shop” page which housed all of our training resource material so that other engineers and users had a place to grab pertinent information with ease.

Assisted application teams with data migrations.

Converted Cisco ASA policies to Palo alto using Palo Alto’s Expedition tool. SR. WIRELESS ENGINEER May 2018 – Feb 2021

Charter Communications – Morrisville, NC

● Designed and configured Cisco/Brocade/Ruckus 802.11 wireless network solutions to meet customer requirements based on end user needs.

● Validated predesigned network documentation on a case by case basis.

● Configured and retrieved data using RESTful API architecture.

● Automated repetitive tasks using batch scripts and csv files.

● Utilized DPSK (dynamic pre-shared key) on wireless solutions that eliminates the risk of a single SSID passphrase used by many to connect to a wireless network.

● Developed test case scenarios for hospitality and MDU wireless configurations using Cisco, Brocade, Nomadix, Ruckus, Microtik technologies, amongst others.

● Implemented switch security through network segmenting with VLANs, MAC limiting, ACLs etc. NOC ENGINEER II Mar 2013 – May 2018

CenturyLink - Wake Forest, NC

● Monitored and repaired complex IP data/voice/telecom communications hardware and configuration issues.

● Responded to network alerts and provided troubleshooting for network issues by monitoring client network.

● Conducted proactive maintenance of network hardware and software.

● Configured and supported Cisco ASA, Cisco, Juniper, and Alcatel network devices, routers, and switches.

● Prioritized tasks based on levels of urgency.

● Entered, updated, and closed orders, and performed loopback testing on T1 WAN circuits to resolve trouble occurrences and determine appropriate routing.

● BGP and VPN site to site tunnel support.

● Triaged network issues, averaging up to 30 incoming calls daily. JR. NETWORK ADMINSTRATOR Apr 2012 – Dec 2012

Integra Employee Health - Charlotte, NC

● Contributed to improving Information Security effectiveness and efficiency and to meeting our office needs by identifying and implementing improvements.

● Ensured secure delivery of sensitive data using pgp encryption.

● Set up user accounts, permissions, and passwords using Active Directory.

● Diagnosed crashing application by adjusting memory settings to reduce trouble ticket counts.

● Assisted staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

● Made recommendations for enhancement to existing and/or new security hardware, software or related tools; assist in evaluation, planning, configuration, and implementation of new or existing security applications

TECH SUPPORT REPRESENTATIVE Jan 2012 – Apr 2012

Vonage – Charlotte, NC

● Supported clients via phone support for residential VoIP network issues.

● Simplified customer network by connecting VoIP box to customer modem, and network router to improve customer call quality and explained port forwarding techniques to customers.

● Applied empathy to calm irate customers and gained skills in overcoming and resolving customer issues. Education

University of North Carolina Chapel Hill (2005-2007) Associate in Applied Science – Information Systems Security (2015) Wake Tech Community College, Raleigh, NC

● Coursework: Digital Forensics, Network Security Services, Ethical Hacking, Routing and Switching, Network Vulnerabilities, Secure Communications, System and Security Administration, Data Recovery, Computer Investigations, Identity & Access Management, Cryptography & PKI. Certificate Programs (2012)

Central Piedmont Community College, Charlotte, NC

● Cisco Administration

● Digital Forensics

● Virtual Technologies

● Computer Technology Integrations

Certifications

AWS Certified Solutions Architect - in progress

Palo Alto Network Certified Network Security Engineer (PCNSE) 2022 Palo Alto Network Certified Network Security Administrator (PCNSA) 2020 Cisco Certified Entry Network Technician (CCENT) 2017

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