Service Technician Field

SKILLS

EXPERIENCE

Yahya Kheri

FIELD SERVICE TECHNICIAN

202-***-**** *************@*****.*** Cumming, GA 30040

• Diagnosing Problems • Advanced Troubleshooting

• Creative Solutions • Safety Compliance

• Appliance Testing • Sealed System Components

• Troubleshooting Techniques • Part Smart Program

Strong Organization skills, the ability to prioritize task and meet deadline with attention details

• Self-trained in appliance repairs (refrigerators, washers, dryers, dishwashers, TV panels, vacuum

machines, etc.)

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• LG and Samsung Specialist

APPLIANCE REPAIR TECHNICIAN

Kheri High Tech, LLC

Cumming, GA

May 2022 - Present

• Developed comprehensive knowledge of various types of household appliances.

• Conducted thorough inspections of appliances before recommending necessary repairs or replacements.

• Demonstrated strong troubleshooting skills to diagnose problems quickly and accurately.

• Documented all work performed in accordance with company policies and procedures.

• Trained junior technicians on proper operation of diagnostic equipment.

• Diagnosed and repaired a wide variety of electrical, mechanical, and digital components in domestic appliances.

• Evaluated system performance after completing each repair job.

• Communicated e fectively with customers regarding their concerns about appliance performance.

• Installed, tested, and adjusted new appliances according to manufacturer speci cations. APPLIANCE REPAIR TECHNICIAN

LG Contract

Silver Spring, MD

August 2013 - December 2023

• Troubleshooted and diagnosed all major appliances such as refrigerators, dishwashers and microwaves.

• Fixed all brand appliances (LG, Whirlpool, Maytag and other brands).

• Managed every ticket request and prioritized according to location.

• Repaired and replaced parts on every appliance and updated the machines system menu.

• Replaced motherboard, fan and panels on refrigerators, washers, dryers and TV.

• Diagnosed parts at customer's home and provided update accordingly.

• Assembled new appliance and con gured to make sure everything worked successfully.

• Handled every customer with dignity and respect and followed LG store's policy. SMALL ENGINE TECHNICIAN Bethesda, MD

EDUCATION

CERTIFICATIONS

LANGUAGES

Bradley Hardware Inc. May 2007 - May 2013

• Provided repair services in small engines (mowers, generators, snow blowers etc.)

• Handled incoming calls and answered all questions regarding small engine products.

• Managed small engine rentals and process accordingly.

• Provided repair and parts replacement in small engines and appliances.

• Handled every customer with dignity and respect and follow the store's policy.

• Delivered pressure washer and picked up accordingly based on customer's request.

• Scheduled power wash for customers and made sure the technician is onsite as scheduled. SALES / VISUAL MERCHANDISE ANALYST

Macy's

Bethesda, MD

May 2002 - May 2007

• Managed customers at the register and their transactions

• Provided customer service related questions and assist on sales and marketing

• Managed the apparel oor and make sure it's well organized and on trend

• Answered incoming requests related to home goods, apparel and or furniture area and escalate if needed

• Promoted new products and nal sales respectively

• Designed signs and install all over the store according seasonal trend

• Made sure the store apparel is in trend and updated along with merchandize ASSOCIATE IN INFORMATION TECHNOLOGY

Eastern Mennonite University, Harrisonburg, VA, US 2003

• R600 • R134A

• Sealed Systems Diagnostic and Repair

English

Fluent

• Swahili

Fluent

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