Dale Fleenor

Merrill, WI *****

715-***-**** ad4q9q@r.postjobfree.com LinkedIn URL

Summary: Skilled Parts Specialist experienced in stocking and selling auto and heavy-duty truck parts. Also proficient in household moving claims. Understands needs of retail customers and service professionals and can flex accordingly to coordinate deliveries, fulfill orders and deliver top-notch support. Professionally communicates with guests and consistently exceeds expectations. Reliable and trustworthy team player with technical acumen, a strong work ethic. Skills include:

Customer Service Relationship Building Revenue Generation

Planning & Organizing Problem Resolution Training and Coaching

Supervision/Leadership Critical Thinking Project Management

Inventory Management Vendor Relations Money Transfer Systems

Data Management Parts ordering Microsoft Office Suite Experience:

2022 – 2023 Parts Specialist, Diesel Laptops, Irmo, SC Industry leader in providing diagnostic solutions to transportation fleets and repair shops; founded in 2015, over 200 employees, nearly $70MM annual sales. Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.

Communicated product expertise and department process improvements to meet organizational goals.

Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.

Worked remotely from home and audited data input to create parts pages for software for use in scanner so customers could use the parts book.

Maintained a high level of accuracy and time management to complete projects assigned against deadlines.

2019 – 2020 Parts Specialist, Prestige Auto Group, Eau Claire, WI KIA-Mitsubishi Dealership

Managed a territory group of wholesale purchasers for Marriott hotels and acted as a liaison to Grainger companies.

Looked up parts for inside customers and outside external customers

Solved problems, procured parts and created orders

Handled invoicing and crediting and customer retention

Maintained accurate inventory through audit functions

Handled posting, shipping and receiving as needed 2014 – 2019 Parts Specialist, Parts Counter, Mid-state Truck Service, Marshfield, WI Full service dealership with new and used, medium and heavy-duty commercial trucks. Responsible for wholesale and retail, sales inventory control, shipping and receiving.

Looked up parts for inside customers and outside external customers

Solved problems, procured parts and created orders

Handled open and closing of the building

Handled invoicing and crediting and customer retention

Maintained accurate inventory through audit functions

Floated to other stores as fill in for vacations and shortages

Handled posting, shipping and receiving as needed Dale Fleenor 715-***-**** ad4q9q@r.postjobfree.com Page 2 2013 – 2014 Account Sales Manager, West Business Services, Appleton, WI Automotive test facility providing a variety of services. Managed a territory group of wholesale purchasers for Marriott hotels and acted as a liaison to Grainger companies.

Looked up parts for inside and outside customers in a call center environment

Procured parts, handled special orders and solved problems to retain customers

Handled invoicing, crediting and posting as needed 2010 – 2013 Band Leader, Beyond Control, Medford, WI Variety band entertaining across the country

Singer and guitar player for a touring band.

Supervisor of 5 musicians

Oversaw day to day activities including driving, accommodations, set ups

Toured on the road six nights a week at various venues 2007– 2010 Installer of Direct TV Systems, Direct Sat Communications, Wausau, WI Provide industry-leading video content and service to customers nationwide. Installed Direct TV satellite systems for residential customers

Drove company van, maintained inventory

Completed in home installation and service

2002– 2007 Claims Analyst, Graebel Van Lines, Wausau, WI Provide moving, self-storage and packing

Handled household moving and storage claims.

Reviewed paperwork maintained direct contact with customers to settling claims.

Negotiated settlements

Requested checks, audit, and charge back to responsible party

Facilitated inspections and engaged companies for damage repair and settlement. Education: High School Diploma

Jacksonville High School, Jacksonville, IL

Training: Cummins Engines: basic and advanced parts training, International Truck Parts Counterperson training, KIA basic counter and parts training. Activities: Ham radio operator, NOAA trained weather spotter