CUSTOMER EXPERIENCE MANAGER

FELICIA

CARTER

CONTACT INFORMATION

ad4q8z@r.postjobfree.com

**** * ******** ***

219-***-****

SKILLS

LANGUAGES

OBJECTIVE

Experienced Customer Experience Manager with a proven track record of implementing strategies to enhance customer satisfaction and retention. Skilled in leading cross-functional teams and driving business growth through exceptional service delivery.

EXPERIENCE

CUSTOMER SERVICE

Metro Self Storage. Chicago, IL Feb 2019 - Mar 2024 DRIVER

Dunbar Amored . Schaumburg, IL May 2017 - Feb 2019 EDUCATION

DIPLOMA

John Marshall Harlan. Chicago, IL 1982 - 1986

CERTIFICATIONS & COURSES

Food Service Certicate

Customer service

Communication

Problem-solving

Leadership

Teamwork

French Advanced. Diploma in

Advanced French

Managed high volume of customer inquiries and issues efficiently and effectively.

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Provided exceptional customer service through active listening and problem- solving skills.

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Cultivated strong relationships with clients by demonstrating empathy and professionalism.

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Consistently met and exceeded customer satisfaction goals through attentive service and communication.

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Ensured timely deliveries of goods to clients while adhering to company policies and procedures.

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Maintained vehicle cleanliness, performed regular maintenance checks, and reported any issues promptly.

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Demonstrated strong knowledge of local streets and traffic patterns to ensure efficient routes.

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Contact this candidate