Customer Service Experience
Resume:
CUSTOMER EXPERIENCE MANAGER
FELICIA
CARTER
CONTACT INFORMATION
***********@*****.***
SKILLS
LANGUAGES
OBJECTIVE
Experienced Customer Experience Manager with a proven track record of implementing strategies to enhance customer satisfaction and retention. Skilled in leading cross-functional teams and driving business growth through exceptional service delivery.
EXPERIENCE
CUSTOMER SERVICE
Metro Self Storage. Chicago, IL Feb 2019 - Mar 2024 DRIVER
Dunbar Amored . Schaumburg, IL May 2017 - Feb 2019 EDUCATION
DIPLOMA
John Marshall Harlan. Chicago, IL 1982 - 1986
CERTIFICATIONS & COURSES
Food Service Certicate
Customer service
Communication
Problem-solving
Leadership
Teamwork
French Advanced. Diploma in
Advanced French
Managed high volume of customer inquiries and issues efficiently and effectively.
·
Provided exceptional customer service through active listening and problem- solving skills.
·
Cultivated strong relationships with clients by demonstrating empathy and professionalism.
·
Consistently met and exceeded customer satisfaction goals through attentive service and communication.
·
Ensured timely deliveries of goods to clients while adhering to company policies and procedures.
·
Maintained vehicle cleanliness, performed regular maintenance checks, and reported any issues promptly.
·
Demonstrated strong knowledge of local streets and traffic patterns to ensure efficient routes.
·
Contact this candidate