Customer Service Assistant Manager

ANGELA ELIZABETH ROMERO

**** ******* ** ** / ***********, NM 87109

Mobile 505-***-**** Email *********@*****.***

SKILLS AND QUALIFICATIONS

● Polished customer service skills

● Serious listening skills

● Strong interpersonal and communication skills

● Ability to adapt to various care settings and client needs

● Self-starter with strong communication, team building and leadership skills. RELATED WORK EXPERIENCE

ASSISTANT MANAGER

● Managed employee conflicts by facilitating effective communication.

● Show/Prep properties to/for prospective tenants

● Validate application information and references

● Promote/advertise unoccupied properties

● Keeping awareness of the property market status

CUSTOMER SERVICE/ SALES

● Seasoned professional offering 5+ years of customer service

● Greeted and assisted customers, answered and distributed phone calls, handled all phone calls to vendors regarding credits, charges, setting up new accounts, problems, etc., handled requests for insurance inquiries

● Closed new business that resulted from cold calling and networking efforts.

● Responsible for managing files, providing customer service, and training co-workers CARETAKER- HANDS ON EXPERIENCE PROVIDING (3+ YEARS)

● Bathing Dressing & Grooming

● Medication Reminders

● Meal Prep

● Groceries & Shopping

● Transferring & Mobility

● Companionship

● Housekeeping

● Skills & Expertise

WORK EXPEORNENC

Grandview Apartment Homes ( Assistant Manager/Customer Service) 2021- Present Fidelity Insurance ( CSR)

Personal Care Taker ( Caretaker)

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