Joseph Mwangi

Business Management Professional Skilled In Warehouse/Logistics Management

596**-*****, Nairobi Kenya

+254-***-***-***

ad4q7f@r.postjobfree.com

Seasoned professional experienced in Warehouse operations management, reverse logistics, Stocks controls and Inventory management, Fleet management and Deport operations management in the FMCG’s & E-Commerce Industry. Documented success identifying measures to reduce transport time and save on transportation costs. Astute in shipping laws and regulations, assessing financial impacts of regulatory changes and obtaining permits for transporting hazardous materials. Dedicated and highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives. Experienced in delivering accurate inventory management in assorted environments. Facilitates productivity and prevents shortages through efficient receiving, processing and distribution of merchandise. Skilled in strategic inventory organization and tagging. Completes efficient and well-organized stock replenishment with appealing displays to drive sales. Driven and team-oriented with good sense of business and customer needs. Resourceful in offering history of success coordinating and monitoring operations across various departments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Teamwork and Collaboration

Flexible and Adaptable

Staff training/development

Budget development

Supply chain management

Management information systems

Shipping and receiving

Budget planning

Distribution and warehousing

Materials management

Logistics & Contract Management

Purchasing and supplier management

Data analysis

Operational management

Dispatching

Transport Management Systems

Education

Diploma : Business Management

Kabete National Polytechnic - Kiambu County, Kenya

Kenya Certificate of Secondary Education: Secondary Education

Nandarasi Secondary School – Nyandarua county

Work History

Fulfillment Supervisor

Kyosk Digital Services, Nairobi County, Kenya

Oversaw inventory control levels and verified compliance with storage and organization processes.

Assisted the Dispatch Manager in negotiating rates and contracts with transportation and logistics providers engaged by the company.

Monitored quality, quantity, delivery times, and transport costs and advise the business on how the same can be improved based on best practices.

Maintained sufficient inventory levels to meet customer demands at all times.

Analyzed and identified Warehouse and Logistics processes bottleneck developed solutions and ensured their timely

Tracked delivery van's location using Export Trading group system.

Monitored fuel purchases by administering fuel cards for all vehicles to their respective drivers.

Developing and presenting of reports on inventory accuracy using ERP system, order fulfillment, transport costs for the market, and order cancellation among other key aspects in warehousing & dispatch.

Executing all operations activities such as stock taking, physical inventory count, and inventory accuracy in allocation

Ensuring the integrity, inventory accuracy and manage stock movements during delivery with the help of Dispatch Associates. Ensure that the customer orders are delivered On Time and in Full (OTIF)

Delivering 100% Inventory accuracy while working with the defined stakeholders to minimize stock-outs and damages while driving proper stock handling to minimize losses in damages

Achievement-improved inventory accuracy from 84%-99% through frequency conducting daily cycle counts.

Dispatch Associate

Kyosk Digital Services, Nairobi County, Kenya

Developed understanding of transportation management platforms to drive content integration with client systems and platforms.

Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.

Coordinated the movement of goods from various storage locations to the small-scale retailers.

Monitored stock levels to ensure that at all times, optimum levels were maintained at the assigned depot.

Responded to high volume of phone and email requests to provide logistics information.

Developed and implemented process enhancements to drive continuous program improvement.

Coordinated regular inspections of vehicles and scheduled preventive maintenance.

Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Received orders from sales representatives and customers and processed the same to warehouse for picking and following up for fulfillment of the same.

Tracked delivery van's location using Export Trading group system.

Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Achievement-Achieved 97% on OTIF from previously 85% by ensuring adhering to Dispatch windows, this led to increased sales from 52m to 65m per month

Depot Administrator

Kinangop Dairy Limited, Nairobi County, Kenya

Ensured all stock movements were tracked daily via the SYSPRO system and variances therewith reconciled and reported.

Maintained accurate records of materials received and dispatched out of the depot using warehouse management system (SYSPRO system).

Assisted the transport manager in ensuring fleet safety compliance, managing fleet budgets and controlling costs with most effective fleet allocations.

Managed daily logistical operations and a Driver fleet of approximately 10 drivers while logistically meeting customer needs.

Vehicle Routing and Vehicle Scheduling based on the service Level agreements with customers to maximize on trucks usage.

Identified operational areas of inefficiency and spearheaded the process of restructuring Trucks turn Around Time to enhance efficiency, reducing truck turnaround time from3hrs50mins.

Monitored and evaluated Inventory Management and dispatch procedures suggested and implemented changes which brought in control, efficiency and effectiveness.

Coordinated the depot team to ensure timely and full delivery of all customers' orders efficiency and reduced cos

Administrative Intern

Muki SACCO, Nairobi County, Kenya

Entered data into system and accurately updated customer accounts.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Answered incoming phone calls pleasantly directed calls to appropriate personnel.

Produced letters and memoranda to inform stakeholders of business decisions.

Sorted mail and dispersed to correct departments and employees.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responded to customer requests for products, services, and company information.

Offered advice and assistance to customers, paying attention to special needs or wants.

Other Professional Roles Held;

1. Depot Assistant Administrator Kinangop Dairy Limited (KDL) Feb 2019 –Jan 2020.

2. Customer Service, Operations & Administration Departments Intern, Muki Sacco. Jan –March 2016.

Languages

English

Swahili

Referees

1.Joseph Mbugua

Credit Control Supervisor - Kinangop Dairy Limited

Tel: 070*-***-***

2.Dennis Muriuki

Area Manager - Kyosk Digital Services

Tel: 077**-***-***

3.Muchiri Mwangi

Warehouse Manager - Kinangop dairy ltd

Tel: 072*-***-***

.

Warehouse Logistics

Decision-Making

Planning and Coordination

Customer Services

Leadership

Microsoft Office Suite proficiency

Communication

Outstanding communication skills

Service standard compliance

Creative problem solving

Time management

01/2015 -11/2018

01/2009 - 11/2012

10/2022- 12/2023

07/2021- 09/2022

02/2019 -01/2021

01/2016 – 03/2016

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