Emad Noor

ad4q6i@r.postjobfree.com **** Royal Dominion Ct. Arlington, TX 76006 817-***-****

PROFESSIONAL SUMMARY

Organized and results-driven individual with 20+ years’ experience in Quality Assurance management

seeking a company to utilize my communications and negotiation skills with a diversified group. Highly

experienced in designing and implementing test scripts with the ability to prioritize and organize tasks

efficiently.

Accomplishments

• Proudly worked with American Airlines for 26 years in several departments, with 22 years’ experience

in the AA.com IT services and QA department.

• Collaborated in many projects, with high recommendations from colleagues and managers, was

tasked on many AA.com projects: “Rebrand”, “Load Factor Upgrade”, “AA.com Flight Check-in”, “AA.com on Mobile”, “Mobile Boarding Pass” “ITA Award” & “Fare Engine”.

• Former Liaison to one of the multiple employee business groups within the American Airline Diversity

Initiative program and helped initiate “Floating Holidays,” a widely adopted program by AA management personnel.

TECHNICAL EXPERIENCE

Software/Databases/Tools: Microsoft Outlook, IMS/TSO, MS Access, MS Excel, MS Word, PowerPoint, HP ALM, HP QTP & UFT Testing Tools, Selenium, Eclipse, IntelliJ, Accord Smart-e-Scripts Testing Tool, Sauce Labs, Rally, SABRE.

Methodologies: AGILE Fundamentals, SDLC Methodology

PROFESSIONAL EXPERIENCE

Sesami-Tidel Engineering – Nov 2022 – Current

Software and Hardware QA Manager

Hands on Software and hardware Testing QA Lead, in a fast-paced cash management environment. in addition of managing 3 teams of three to four Manual and Automation QA team members, also oversee the creation and execution of exploratory tests. estimating, planning, and coordinating testing activities around both current and upcoming software releases. oversee the migration or re-writing of test plans and test cases from HP ALM system into Azure DevOps. *Identify risks and appropriate test coverage in order to validate new features as well as augment regression/integration tests.

*Install and configure front and back cash management machines accordingly. *Work with the software development teams to identify issues and ensure appropriate information is attached to new defects. *Ensures QA features are covered in test plans, test cases, and test designs, ensures each are ready for test execution for each feature release in the backlog in Azure DevOps. *Oversee and present the QA level of effort estimates during planning meetings. *Coordinate QA signoff and handoff to prepare for UAT or production. *Driver for maturing formal QA processes, improving processes through metrics, ensuring QA team members are using industry-accepted best practices and ensuring quality goals are met.

T-Mobile – Jan 2022 – Oct 2022

Test Lead / Engineer

*Attended meetings to interpret Project acceptance criteria

*Write and design high level test case scenarios

*Request and Assign test data to the respective tests and scenarios

*Deploy and update test manager software with applied test cases and scenarios

*Guide QA Testers on acceptance criteria requirements

*Monitor testing flow and write defects if needed and follow up on fixes

AMERICAN AIRLINES – Oct 2018 – Dec 2021

Sr. Quality Assurance Analyst

• Collaborated across teams as App. Support QA representative. • Shared information about project updates in Project: • Rebrand & Project: Load Factor Upgrade multi-project meetings.

AMERICAN AIRLINES - Feb 2013 – Oct 2018

Manual and Automation QA Analyst

• Oversee, construct, Execute and perform functional and regression testing in AA.com Functional,

Features, Business Requirements, and Enhancements using HP Application Life Management (ALM)

and HP QTP and UFT Automated Testing Tools. • Execute and maintain automation scripts using Eclipse, Intellij and Selenium in Production and QA test environments and report sign offs to AA.com Site Operations Management.

AMERICAN AIRLINES - Nov 2011– Feb 2013

App. Support QA Analyst

• Reviewed Testing Scopes and Documents to determine course of functional testing.

• Developed Test Cases- Developed Functional Test Case Projections.

• Created Functional Test Plans. • Created Functional Test Plan (draft) and developed test cases.

• Updated Testing Scope Documents and functional test plans. • Walked through Test Case Planning and Development. • Began testing in various test environments. • Testing in integrated Testing Environment. • Performance Testing in Prod. • Validation Environment.

• Regression Testing in Staging Environment when needed and performed mobile testing for AA.com

functions and features.

AMERICAN AIRLINES – Feb 2005 – Oct 2011

Software Automation Tester

• Independently designed, constructed and performed functional regression test scripts using HP

Mercury and Accord Smart e-Script Tool for testing AA.com Function and Business Requirements, and

Enhancements.

AMERICAN AIRLINES - Sep 2002 – Feb 2005

AA.COM Quality Assurance Tester

• Manually executed and reviewed Testing Scopes and Documents to determine course of functional

testing – was tasked to perform all duties from developing Test Cases to walking through Test Case

Planning and Development, and Regression Testing in Staging Environments.

• Opened and helped resolve AA.com defects using HP QC and ALM tools, finding functional &

systematic errors and reporting to AA.com Developers for improvement.

AMERICAN AIRLINES – Jan 2001 – Sep 2002

AA.COM Technical Support Representative

• Provided Support to AA.com users for troubleshooting and problem resolution.

• Focused on finding solution to problems encountered during the customer experience on AA.com.

• Gathered and accurately documented all necessary information to research and identify problems and

report the information via Call Tracker tool.

AMERICAN AIRLINES – Oct 1995 – Jan 2001

International and Domestic Sales and Service Representative

• Provided telephone Sales and Service to Arabic and English-speaking passengers, and Travel Agents

for domestic and international travel.

• Provided Arabic and English translations to other departments and most American Airlines airport

counters across the U.S. when needed regarding security and reservations.

EDUCATION

B.A. in Law University of Alexandria, Egypt, 2010

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