ADETULA FOLUKEMI AMINAT

**, ******* ******, ***** ****, Lagos State.

TEL: 080********, 081********

EMAIL: ad4q6b@r.postjobfree.com

BIO DATA

GENDER: Female

ORIGIN: Ogun State

NATIONALITY: Nigerian

DOB: 18/09/1989

MARITAL STATUS: Married

LANGUAGE SPOKEN: English, Yoruba

PROFESSIONAL PROFILE

I am a professional who excels in customer service, focusing on detail, people, and dependability. I possess a wealth of experience, spanning five years, in building strong and meaningful relationships with clients via phone and email. In my career as a call center agent, I contributed to a 10% increase in customer satisfaction ratings during weekends and holidays. My proficiency in problem-solving is complemented by my experience in using CRM and timekeeping systems. I am also adept at implementing evidence-based practices and efficient computer software programs. My interpersonal skills and communication proficiency contribute to positive client outcomes. I remain committed to staying informed of client satisfaction trends and fostering a culture of excellence.

OBJECTIVE

Am eager to secure a position in a dynamic and challenging environment that fosters professional growth and encourages personal development, not only educationally, but also morally and socially. My objective is to provide exceptional client management, ensuring their optimal satisfaction while delivering my best efforts towards the organization's success.

ACADEMIC QUALIFICATION

Federal University of Agriculture Abeokuta 2012-2016

First Degree B.sc (Biological Sciences)

Hands on Computer 2016

Certificate in Desktop Publishing

St. Miriam Design Palace

May Flower Senior Secondary School Ikenne 2000-2006

May Flower Junior School Ikenne 1993-1999

KEY SKILL

Microsoft, excel and computer skills

Ability to maximize time and attention to details

Analytical and critical thinking

Hand working and Dedication

Team Player

Good interpersonal relationship

Ability to learn fast

Ability to use initiatives

Resilience

Excellent teamwork and people skills.

WORK EXPERIENCE

MEDEXIA LIMITED

Position: Call Center Agent\ Customer Representative 2021 –TILL DATE

Roles

Answering and directing phone calls.

Assist in the preparation of regularly scheduled reports.

Developing and maintaining a filing system.

Distribution of correspondence memos, letters and forms.

Providing general support to clients.

Approval of mails.

Vetting medical bills

Identify the needs of clients.

Building sustainable client relationship

Answering inbound callers

Making outbound calls

Help train new employees

Following up on client calls

Identify and escalate issues to supervisors

Managing and updating client databases

Communicating with clients through various channels.

Responding to clients’ emails

Write communication scripts for inbound calls

Provide exceptional client service

RENOVO PROJECT LIMITED (RPL)

Position: Client Relationship Officer/Administrative Officer 2019- 2021

Roles:

Answering and directing phone calls.

Assist in the preparation of regularly scheduled reports.

Maintaining contact lists.

Answering customers’ enquiry via phone, email and face to face.

Developing and maintaining a filing system.

Maintaining supplies inventories.

Ordering office supplies.

Distribution of correspondence memos, letters and forms.

Preparing and monitoring of invoices.

Submission and reconciling expense reports.

Organizing travel arrangements.

Providing general support to clients.

Ensuring operation of equipment by completing preventive maintenance requirement.

Booking conference calls and rooms for meetings.

Coordinating office procedures

Taking accurate minutes of meetings

Managing staff appointments.

NATIONAL YOUTH SERVICE CORPS (NYSC)

Mount Carmel Girls Secondary School

Biology and Agric Science 2017-2018

(National Youth Service Corp)

Position: Assistant Teacher

Roles:

Keeping record of students’ performance.

Preparing the students for quiz competition.

Coordination of students for practical workshop.

Typing and collating examination papers.

Organizing social activities.

University of Ibadan Zoological Garden Industrial Training 2015

Position: Field Ranger

Roles:

Daily patrol within the environs ensures the absence of poachers.

Clean exhibit, maintenance and report health problems.

Behavioral observation, record keeping and providing environmental enrichment for the animals.

Providing necessary information to visitors or tourist.

Public education, conducting tours and answering questions.

REFERENCE:

Available on request

Contact this candidate