Customer Service Payroll Specialist

Thuy Pham

281-***-**** US Citizen ************@*****.***

Professional Summary:

10+ years sales clerk experience for fortune Mega Karaoke and DJ equipment store and 4 years preparing taxes for individual tax returns. Organized with the strong ability to manage multiple tasks while still meeting demanding deadlines.

Education:

Houston Community College – Houston, TX

Associate of Accounting May 2024

Houston Community College – Houston, TX

Accounting and Payroll Specialist Certification May 2020

Work Experience:

KEN QUACH STATE FARM, Insurance Agent Oct 2022-Present

Performing customer service task, answering phone call, respond emails, greeting customer

Introduce clients to all available insurance policy options and clearly explain them.

Promote and sell a variety of insurance products.

Ensure that all medical and other necessary forms are filled out and filed.

Calculate premiums based on medical information and others discuss factor.

Follow up claims filed by client.

Process all insurance policy request.

CVS/PHARMACY, Shift Supervisor Oct 2017 — Oct 2019

Worked at the register

Worked in customer services

Did payroll, kept trach of paper work

Work with vendor for movement of foods, storage and allocation of materials

MEGA KARAOKE AND DJ EQUIPMENT, Sales Associate Sep 2007-May 2017

Taking order by phone and online

Tracked sales and paperwork

Invoice and billing

Using QuickBooks

Worked in customer services

Liaise and work closely with assistant for pick, pack and ship orders. Liaise and coordinate local delivery and collection of goods. Prepare delivery tickets, commercial invoice and packing list for local customers.

Volunteer Work:

VN TEAMWORK, Tax Preparer Jan 2018-Present

Successfully prepared 30 plus tax returns seasonally for individual tax returns (1099 and 1040 A, 1040 EZ) for tax season 2018- present

CATHOLIC CHARITIES, Eligibility Specialist Jul 2021-Mar 2022

Responsible to contact clients and ensure the collection of relevant documentation, verification of eligibility and payment processing related to the Harris County Emergency Financial Assistance program.

Skills:

Bookkeeping

Fluent in speaking, writing and translating Vietnamese

Proficient in Microsoft Word, Excel, PowerPoint, and Assess

Experience in customer services

Clients/Vendors relation

Over 10 years of experience in QuickBooks

Contact this candidate