Ing. René de Jesús Díaz Gómez

Master Degree in BigData

998-***-****

Villas La Playa Puerto Morelos, Quintana Roo

ad4q63@r.postjobfree.com

ad4q63@r.postjobfree.com

GOALS

Always achieving more of what is expected of me.

Recognize in advance the needs of clients, manager and staff. Team Work to accomplish success as a company and institution. INTRODUCTION

I am graduated in Systems Engineer with Master Degree in Big Data, With Great Experience in Different IT Areas such as Information Technology Management, IT Projects, IT Direction. Leading IT Experts Teams through organizational standards to achieve the top objectives and successes for the Company.

With Additional Knowledges in High/Quality Service, Leading Hotel of the World, ISO, Projects, and Operating/Administrative Standards, Data Governance. With 18 years of IT experience (and counting) with Asset Inventory, Management of ERP, CRM, POS, PMS, IT Budget, Strong Technical Skills in Microsoft Windows, Linux, Unix, SQL, Oracle, HANA, Office 365, End User Computing, Networking, CCTV, Automation, IT Customer Satisfaction. WORK EXPERIENCE

Feb-2023/Mar-2024 Corporate IT Project Manager, The Fives Hotels & Residences, Playa del Carmen, Qroo Leading Epic Travelers Projects (Vacation Club, Gateways, Connectiviy) working together with departament leaders as Sales, Marketing, Operations, Reservations, CallCenter, E-Concierge. Finances, Contracts, Quality, Payroll Second Level Support with GBS Platforms of KeyViewSales, KeyViewCorporate, WebGBSCorp, Epic WebSite, Oct-2022/Feb-2023 IT Specialist, Octopian Global Services, Dubai, UAE (Home Office) Zoho Mange Engine Administration for all users in America, Support to Users in relation to Opportunities, Tickets, Revenue, Expense, POs, Spare Parts, Warehouses, IT, etc. Design new IT projects that help and improve the flow and cycle of activities and work, for achieving of Top Objectives and Goals to the Company.

Remote Meetings and Activities with the Team 100% in English, communicating and interaction with staff from Dubai, Jordan, India, United States, Great Britain, Egypt, etc. May-2022/Oct-2022 Customer Success, EasyGoBand, Castellon, Spain (Home Office) Keeping the existing customers and be able to apply new and better features. In addition to supporting clients so they make good use of the platform and managing to enhance its functionalities. Monitoring of customer relationships, ensuring the adoption and use of the platform. Anticipate unsatisfied accounts to ensure prompt treatment of issues.

Generate new Up-selling and Cross-selling opportunities with customers who are already licensed. Managing to cover new needs, improving its operations and economic performance. Analyzing and configuring the platform behind the opportunities. Helping the product and operations team, sending all the comments, technical and operational improvements that customers make about the product. Supporting the technical and operational team in client updates and carry out training. Providing extra training to hotel operators so they get a better understanding of the platform. Carrying out customer satisfaction surveys every certain period of time and generate KPIs reports. Sept-2021/Feb-2022 Director of IT, EquipoHotel Cancun, Qroo Administration of IT Departments of 3 differents Companies, located in Cancun, CdMx and Guadalajara, Managing of IT Projects as SAT Porte Letter, CFDI Version 4.0, CCTV, Remote Time Clock Check, where associates can be monitored by real location through GPS,

Savings costs on all IT supplies and budgetst,

Design Cockpit (KPIS), where can show it in real-time all information on Sales, Financials, Purchasing Orders, Inventories, etc.

Administration of 3 DBs in SAP B1 Hana Version 10, which included 2 servers, Database SUSE platform and Windows Applications.

Jul-2018/ Sept-2021 IT & Projects Manager, Aquaworld Cancun, Qroo Administration of IT Projects and technical support to over 30 retail stations. Developing and Coordinating the use of ERP SAP B1 within the inventory and purchase modules to control costs, create an item catalogue, purchasing prices, reports, purchase orders and service order. Developing and Coordinating the use of AddOnAmusement (linked to SAP) to control de souvenir shop/boutique

(sell of articles, forms of payments, income reports and individual sellers report/balance) Propose system improvements to help achieving the company’s goal. Design systems and methods (According Scrum or Six Sigma Methodologies) from a functional and operative point of view.

Administration and technical support for all SAP Modules (Banking, Business Partners, Inventory, Sales, Electronical Invoicing.

Administration of the Aquaworld.com.mx domain

Administration and developing of wire networks, wireless, switchs, Active Directory Windows Server 2020 and SQ 2020 and 2016, Crystal Reports, CCTV Pelco and Axis, DVR Milestone, Firewall Sonic Wall. Implementation of politics and procedures regarding Information Technologies and IT Projects (Data Governance), and DRP (Disaster Recovery Plan) y BCP (Business Continuity Plan). Interaction with suppliers for the management of services, repairs and maintenance handling costs control and budget.

Dec-2017/Jun-2018 IT Corporate Manager, CentralHoteles, Mexico City Cordinate the Implementation of Repeater Antenna for Cellular Signal Amplification in the Historic Central Hotel

(located in Bolivar, Historic Center), this helped to improve and stabilize the cell phone signal within the Property in areas such as the Lobby, the Restaurant, the Reception, the Fitness Center, both for the Guests mainly, as well as for Collaborators who use the Data and Voice of their cellular company to be in communication. Administration and Management of ERP Compaqi, Innsist TCA Management and Monitoring of Firewall, Antivirus, Switch, NVR(CCTV), Background Music (BrandTrack), SQL Database, Backup (NAS), PBX (Hybrid), Control and Management of Administrative Internet and Clients, Mail Clients, Audio and Video, TV System (Headend, Modulators, amplifiers, etc).

Aug-2017/Dec-2017 IT Manager, Flamingo Resort, Cancun, Qroo Implemented of WiFi Internet Signal Improvement throughout the Property (450 rooms) with externals antennas Ubiquity, this allowed us to reduce by 80% the bad comments from Guests (complaints) who used the Internet Service.

IT Equipment Infrastructure Inventory to know accurately and correctly to determine ways of optimization, repair. Evaluation of Investment in the Purchase of a new IP Switch (telephone equipment, contracting of new IP services, Providers, Training, Exhibition of Advances with Statistics and Graphics to Directors).

Sept-2015/Jul-2017 IT Project Manager, Acerta Group Playa del Carmen, Qroo IT Supervisor at Andaz Hyatt Mayakoba Project.

Supporting and Supervision of Installation in Control Automation Rooms, Electrical and Mechanical Rooms, Fiber Optic in Ducts with their Respective Records and Connections, IT Outlets to Point of Sales (Voice, Data, CCTV, WiFi, Audio, TV, Video, Fire Detector, Dimmers), VingCardElsafe Electronic Door Lock RFID On Line, Classic, RemoteControler and Signature Models, and Equipment that allows optimization and performance such SofwareVision, Installation of Servers, Switches, Routers, Organizers Fiber, Racks, PatchPanels, PbxIP. Internet Services (Primary and Redundant), Cable TV, Analog and Digital Trunks, Pelco/Axis Closed Circuit. Dic-2014/Ago-2015, Corporate IT Manager, Grupo Karisma, Cancún, Qroo Leading IT Project in Negril, Jamaica with a duration of 6 months, the project was an improving of the Internet quality in WiFi Services to Guest and Clients, in the same way, the WineMenu software, I was also covering temporally the IT Manager position (during the vacations of the IT Manger Holder). Nov-2010/Nov-2014 IT Manager, Marquis Reforma Hotel Mexico City Administration and usage of PMS Opera, POS Micros, Interfaces, Digital billing, Human Resources system.(Proseso)

Administration and usage of PBX Nec MEAX and MAT application.. Administration, handling and configuration of corporative email accounts and users (PCs. Macs, Laptops, Smartphones, etc).

Handling, administration and creation of wire and wireless networks, Switches, etc. Administration of data projects.

Administration of Internet networks for Conference rooms, service areas and hotels rooms via PMS or manually. Administration and usage of Sharepoint 2007 for Intra and Extranet. Administration of Xen-Server, virtualization.

Handling, administration and configuration of Window Server, Linux and UnixSCO Handling and administration of ERP Advance SASA and Arpon. Design, implementation and configuration of security system, firewall,etc. On site and remote support for users, clients and guests Administration and installation of wire and wireless phone lines (digital and analogue). Creation of Budget for the department.

Interaction with suppliers for the management of services, repairs and maintenance. Dec-2006/Nov-2010 IT Manager, Marriott Hotel & Spa, Ixtapan de la Sal, Edo Mex Administration and support to Marriot Ixtapan de la Sal and Toluca Courtyard Creation of new projects according to the needs of the company Administration and configuration of Windor Servers, Linux, Unix, Active Directory, Exchange, Altiris Symantex, Web Server, DNS and DHCP.

Administrating systems security and backup.

Creation of user politics and regulations.

Administration and handling of SQL Server, Oracle. On site or remote user support to front desk (Opera) and Back (Innsist) Handling and administration of Swtiches, AcessPoint, Routers. Support for certified networks

Usage of Aspel (COI, NOI)

Administration of phone lines and phone centrals (Nortel) Administration of Internet network for hotel guests. Maintenance and service for computers, software and hardware. Windows2003 Server, Linux.

Configuration of corporative email accounts and user (Blacberry). Jun-2005/Dec-2006 IT Manager, Brisas Resort & Sap Ixtapa-Zihuatanejo, Gro Administration and control of data, Window Servers 2000 and 2003, Unix, Novell Administration and handling of telephone central unit NEC2400IMS Creation of passwords and options voice messages

Administration of Wireless Internet services (Infinitum 1Mbps) for conference rooms and lobby bar. Administration of email accounts, servers, antivirus, routers. Telmex recognition “Distintivo High-Technology”

Administration and handling of FrontFidelio6.20 (Front desk, reservations, housekeeping, etc) Back SASA Avance (accounting) retail points with touch screen terminals. Administration of DHCP Server and Active Directory Installation of wire internet and telephone communications, Maintenance and service for computers, software and hardware. Installation of wireless high speed internet in all guest rooms. Jan-2004/Jun-2005 IT Manager, Camino Real Hotel, Veracruz, Ver Employee of the Month (May).

Administration and usage of Windows Server 2003, Unix. Administration and hanlding ofPOS systems (retail) Maintenance and service for computers and other equipments. User support with telecommunications (Central, phone lines) VoIP. Hanlding and administration of ARPON

Creatiion of projects and reports for Accounting manager Usage of ERP, SAP and accounting systems.

Jan-2002/Dec-2003 IT Supervisor, Radisson Resort, Acapulco, Gro Employee of the Month (Jan).

User support and administration of Fidelio, Micros and AvanceSASA Maintenance and service for computers and other equipments. User support for telecommunications (central, phone lines). Installation off wire networks and telecommunications Knowledge of financial system ASPEL

Administration of Windows Server 2000, Unix.

CURSES

Design Thinking

Six Sigma

ITIL

ISO9001:2008

Business Intelligence

Artificial Intelligence

SAP

Crystal Reports

DataBases

Big Data

E-commerce/Marketing

SCRUM

IT Service Desk

STUDIES

May-2019/Sept-2020 Master Degree in Data Analytics / BigData La Rioja University (Distance Learning). Sep-1997/Jan-2001 Bachelor Degree in System Engineering, Technological Institute of Acapulco. KNOWLEDGE

Languages:

English Advanced (C1 Level)

Spanish Native

Portuguese Basic

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