AMBER WATSON

Bloomington, Illinois *****-****

309-***-**** - ad4q62@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

SKILLS

Flexible Schedule

Collaboration and Teamwork

Safety understanding

Improvement plan knowledge

Order Preparation

Process Improvement

Following Instructions

WORK HISTORY

02/2022 to 02/2024 Team Member

Rivian – Normal, IL

Assisted in developing inspection and testing protocols. Collaborated with suppliers to improve product quality, addressing concerns and providing feedback.

Contributed to a positive work environment by collaborating with team members and sharing knowledge on inspection methodologies. Examined products for imperfections and defects.

Performed visual inspections and non-destructive tests where appropriate. Communicated with production team members about quality issues. 10/2018 to 02/2022 Server

Outback Steakhouse – Bloomington, IL

Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Increased sales significantly by upselling higher-end products to customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service

Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships. 08/2017 to 02/2020 Subrogation Specialist

Wilber And Associates – Normal, IL

Negotiated settlement agreements

Processed collected payments, negotiated payments and handled disputes. Reviewed police reports, medical bills, and physical property to determine extent of liability.

Reviewed new files to determine current status of injury claim and to develop plan of action.

Negotiated settlements with responsible parties, securing favorable outcomes for clients.

09/2014 to 07/2017 Server

Cracker Barrel Old Country Store – Bloomington, IL Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships. Worked with POS system to place orders, manage bills, and handle complimentary items.

Used slow periods to restock supplies, ice, trays, and delivery bags. Cultivated warm relationships with regular customers. 05/2011 to 10/2014 Server Trainer

Steak N Shake – Bloomington, IL

Trained and mentored new personnel hired to fulfill various roles. Analyzed and evaluated training effectiveness and program outcomes. Provided feedback and guidance to help servers develop industry skills and knowledge.

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. 05/2009 to 01/2010 Customer Service Cashier

Popeyes – Bloomington, IL

Learned duties for various positions and provided backup at key times. Processed customer orders and accurately handled payment transactions. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

01/2003 to 05/2008 Collector

AFNI – Bloomington, IL

Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.

Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.

Collected on delinquent accounts to reduce overdue balances. Listened to customers and negotiated solutions that met creditor and debtor needs. Achieved performance goals on consistent basis.

EDUCATION

05/2002 High School Diploma

Normal Community High School - Normal, IL

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