Patient Care Process Improvement
Resume:
Shirley Crider
Eustis, Fl. 32736
770-***-**** cell
*******.**********@*****.***
Profile Highly motivated, visionary healthcare leader with a Master’s degree in Nursing focused on leadership and management. 35 years’ experience in the nurse medical field with greater than 18 years at a manager or director level. Progressive leadership experience specializing in building high performing teams, developing collaborative interprofessional relationships and achieving high quality outcomes in the areas of patient and staff satisfaction.
Accomplishments
Built highly motived teams
Served on committee to initiate multidisciplinary team
Improved employee engagement as evidence by patient experience scores 30% to 90%
Lead 2 units in establishing a unit practice council. Results led to employee recognition display, unitized SBAR for bedside shift report and nurse reference on each patient.
Improved patient safety by decreasing fall rates
Spearheaded the LPN program
Initiated medication reconciliation process to improve success for admissions
Participated with administrator of therapy to create fall prevention protocol.
Collaborated with therapy to create a stroke support group for patients and families.
Skill Highlights
Excellent communicator
Staff engagement
Leadership development
Process improvement and project management
Patient focus
Interdisciplinary team integration
Sustain financial stability
Obtain CARF accreditation
Career History
January 2021 – present HCA Florida Lake Monroe Hospital Sanford, Fl
Interim Director of Cardiac Neuro 3 West/East/float pool/sitter pool/telemetry unit
Promote and improve patient satisfaction score
oTop box score rose from 0 to 90 % within 30 days
Promote and enhance employee engagement
oHigh engagement of core and contract labor staff
Maintain and monitor productivity and budget
Promote high quality patient care
Guide and direct staff in process improvement
Counseling and discipline of staff
Motivate and promote staff development
Initiated unit practice council
Engaged staff on 2 units to participate on UPC
Designed and initiated communication board for 2 units
Serves on multiple committees to improve quality care and processes
Serves as a resource for new managers
Provides leadership to staff and other disciplinary teams
January 2018 – December 2020 Central Florida Health Alliance
The Villages Regional Hospital Lady Lake Florida
Direct report Michael Pittman
Director of Cardiac Medical/Telemetry unit May 2020 – December 2020
Promote high quality patient care
Staff development and scheduling
Patient satisfaction and safety
Process improvement
Maintain and monitor productivity and budget
Improve LOS and value- based purchasing
Interview process and hiring of new staff
Counseling and disciplinary action of staff
Overall operation of cardiac medical unit and the telemetry unit
Nurse Manager Acute Rehab hospital November 2018 – May 2020
Responsible 24/7 for 30-bed unit. Co- chaired committee achieving CARF certification.
Promote team work and improve HCAPS
Chart audits for accurate documentation of data and FIMS
Develop programs to enhance patient rehab success
Improve interdisciplinary relations
Oversee overall operation of the unit
Sustainable financial stability and constraints
Led preparation and successful completion CARF survey
Strong lead in creating and implementing initiatives for FIM requirements
Prepared for successful pass of 2 joint commissions surveys.
Provide leadership support for all associates and front- line staff
Recruitment, retention, and maintenance of high- quality performance staff
Evaluates and assists in patient’s functional performance
Recommends capital equipment needs
Promoted successful patient transition to home to decrease readmission
Interim Director of Surgical Services June 2018 – November 2018
Promote high quality patient care
Spear headed and achieved Joint Certification of Ortho Joint services
Decreased turnover rate from 44% to 17%
Retention and recruitment of staff
Patient and employee satisfaction
Process improvement
Established unit practice council
Maintain and monitor productivity and budget
initiated multidisciplinary rounds
Oversee overall operation of ortho and surgical unit consisting of 85 beds
Staff RN of Cardiac Medical Unit
Provided high quality direct patient care to cardiac patients
Identification and manage interventions based on patient situations
Oversee staff reporting up to me
Patient satisfaction scores
Develop and implement patient education
Monitor and maintain cardiac drips
Oct 2017 – January 2018, after death of brother in Ga – had to arrange living situation for dementia mother and secure financial representative.
March 2015 – Oct. 2017 Florida Hospital Deland Deland, Fl
Direct report to Rose Baugh
Clinical Nurse Manager of Cardiac Medical Surgical
Responsible 24/7 for 45 beds unit– 39 inpatients beds and 6 observation beds. Accomplishments include: Established a clinical observation unit with the scope of service expanding to all diagnosis. Improved Gallup survey obtaining world class status in the telemetry monitor technician department and best class in the cardiac pulmonary medical surgical unit. Maintained a productivity of 100% or greater. Decreased the fall rate by 30% annually.
Developed fall prevention protocol and process
Identify and complete capital equipment request
Evaluation and education of staff
Promote team work and improve HCAHPS from <25 percentile to > 75% in all area
Secured annual budget and capital equipment needs
Oversaw overall operation of the unit
Continually assesses quality of service within the department
Performs service recovery to ensure patient satisfaction
Recruit and retention of staff
Oversees the overall operation of the cardiopulmonary floor, telemetry department and the clinical decision unit
Participates in the emergency response committee
Jan. 2014 – March 2015 Central Florida Health Alliance
Leesburg Acute Rehab Hospital Leesburg, Fl
Nurse Manager Acute Rehab hospital
Responsible 24/7 for 25-bed unit staffed by 45 full time employees. Created the disaster plan for unit. Co- chaired committee achieving CARF certification.
Promote team work and improve HCAPS
Chart audits for accurate documentation of data and FIMS
Develop programs to enhance patient rehab success
Improve interdisciplinary relations
Oversee overall operation of the unit
Sustainable financial stability and constraints
Recruitment, retention and maintenance of high- quality performance staff
Evaluates and assists in patient’s functional performance
Recommends capital equipment needs
Promoted successful patient transition to home to decrease readmission
2007 – Dec. 2013 Habersham Medical Center Demorest, Ga
Director of Surgical Services
Responsible 24/7 for the overall operation of all departments of surgical services consisting of 66 full time employees, 3 OR rooms and 1 endoscopy room. Major accomplishments include: expanding the OR to 5 OR rooms and 2 endoscopy suites, addition of 24 outpatient ambulatory surgery rooms, establishing an outpatient procedure unit, a pain care clinic, and an infusion clinic. Developed marketing tools and a patient satisfaction survey tool.
Patient education and intake information
Responsible for annual evaluation of staff
Ensure competency of all staff for assigned job duties
Designate personnel for monitoring humidity and temperature controls -ensure corrective actions taken when necessary
coordinate with supply director for control and monitoring of supplies and materials
work closely with administrative personnel for budget goal
coordination and assignment of staff
ensure staff development and growth
staff recognition program
Established reprocessing contract of surgical instruments – ensuring a financial savings of >$50,000 the first 6 months.
Pre-authorization for procedures and medications
Intakes and documentation
Successful patient transition
Assumed responsibility of case management department
Patient advocate for appropriate referrals
Medicare documentation submission
Completion of InterQual requirements
Reviews CPT codes for correct procedure
Ensure appropriate documentation to support revenue requirements
Coordinates development of annual department goals.
Physician satisfaction
Set up, organize and establish a new department for non-surgical outpatient treatment/procedures called the Medical Outpatient Clinic.
2003-2007 Gwinnett Medical Center Lawrenceville, Ga
IV Therapy Clinician/Pharmacy nurse educator
Established Rn infusion specialist/pharmacy nurse educator dual role. Obtained certification CRNI and RNC. Created education and validation tools for staff in nursing area of infusion. Served on the purchasing board to evaluate and implement new products.
Policy revision of al IV related products and procedures
Implementation of all safety IV products throughout hospital system.
Evaluation of products and contracts.
Education of all nursing personnel on pharmacy issues and medication.
Implementation of new procedures in pharmacy to improve customer satisfaction.
Resolution on narcotic discrepancies.
Partnered with the DEA on narcotic diversion
Evaluation, education and implementation of new products throughout hospital.
Developed new procedure and policy on extravasation-submitted to INS organization for publishing.
Designed and piloted new tubing for therapeutic phlebotomy procedure.
Developed software and implementation of barcode medication administration scanner.
Developed security system for associate nursing and instructors for narcotic/medication administration.
2000-2003 Gwinnett Medical Center Lawrenceville, GA
Supervisor Surgical Interviews (pretesting) unit
Pre-selected by administration to design and oversee pretesting department. Oversaw the renovations and purchasing of the equipment that consisted of 5 rooms and 15 employees. Educated and trained all the employees and maintained their skill set.
Established, organized department Surgical Interview.
Promoted staff and patient satisfaction
Evaluation of all patients’ lab, x-ray and cardiology tests.
Directed interdepartmental relations
Maintained OSHA and HIPPA regulations.
Standards of practice maintained with all staff.
Oversee all operations in Surgical Interview Area.
Recruitment and retention of staff
Budget and purchasing of new equipment
1986-2000 Gwinnett Medical Center Lawrenceville, GA
Staff nurse/Charge nurse/Resource nurse/Preceptor /Supervisor of Cardiopulmonary – IMCU/PCU
Day shift supervisor for this unit consisting of 37 beds and 50 employees. Served as resource and leader for staff. Developed the extravasation policy and educated all staff adopted by the facility.
Delivery of high quality patient care to acute and non-acute patients.
Developed plan of care for patients.
Served as resource nurse for all staff on unit.
Delivered emergency care to patients on other units.
Code team member.
Incorporated interdepartmental assistance with patient care.
Scheduling and payroll
Assist physician with various bedside procedures (insertion of chest tubes, hemodialysis catheters, I & D of wounds)
Patient care functions include but not limited to: Administered tPA on acute MI patients, utilization of external pacemakers, care of patient on ventilators.
Post cardiac Cath and PTCA recovery
Daily assignments of patients and budget.
Worked for an infusion company as side job during this time. Administered chemotherapy, IVIG, Dobutamine infusions and other infusion medication.
Education 2016 – 2018 Western Governors University Salt Lake City, Utah
MSN specialized in leadership and management
1980-1984 Brenau University Gainesville, GA
BSN degree
Critical care courses
leadership courses
BLS provider
ACLS provider
References Cheryl Clay Johnson ACNO 386-***-****
Cheryl Paul CNO 843-***-****
Rosa Baugh Dir. Of med/surg 812-***-****
Michael Pittman CNO 361-***-****
Contact this candidate