Shirley Crider

***** ***** ****** ****

Eustis, Fl. 32736

770-***-**** cell

ad4q5c@r.postjobfree.com

Profile Highly motivated, visionary healthcare leader with a Master’s degree in Nursing focused on leadership and management. 35 years’ experience in the nurse medical field with greater than 18 years at a manager or director level. Progressive leadership experience specializing in building high performing teams, developing collaborative interprofessional relationships and achieving high quality outcomes in the areas of patient and staff satisfaction.

Accomplishments

Built highly motived teams

Served on committee to initiate multidisciplinary team

Improved employee engagement as evidence by patient experience scores 30% to 90%

Lead 2 units in establishing a unit practice council. Results led to employee recognition display, unitized SBAR for bedside shift report and nurse reference on each patient.

Improved patient safety by decreasing fall rates

Spearheaded the LPN program

Initiated medication reconciliation process to improve success for admissions

Participated with administrator of therapy to create fall prevention protocol.

Collaborated with therapy to create a stroke support group for patients and families.

Skill Highlights

Excellent communicator

Staff engagement

Leadership development

Process improvement and project management

Patient focus

Interdisciplinary team integration

Sustain financial stability

Obtain CARF accreditation

Career History

January 2021 – present HCA Florida Lake Monroe Hospital Sanford, Fl

Interim Director of Cardiac Neuro 3 West/East/float pool/sitter pool/telemetry unit

Promote and improve patient satisfaction score

oTop box score rose from 0 to 90 % within 30 days

Promote and enhance employee engagement

oHigh engagement of core and contract labor staff

Maintain and monitor productivity and budget

Promote high quality patient care

Guide and direct staff in process improvement

Counseling and discipline of staff

Motivate and promote staff development

Initiated unit practice council

Engaged staff on 2 units to participate on UPC

Designed and initiated communication board for 2 units

Serves on multiple committees to improve quality care and processes

Serves as a resource for new managers

Provides leadership to staff and other disciplinary teams

January 2018 – December 2020 Central Florida Health Alliance

The Villages Regional Hospital Lady Lake Florida

Direct report Michael Pittman

Director of Cardiac Medical/Telemetry unit May 2020 – December 2020

Promote high quality patient care

Staff development and scheduling

Patient satisfaction and safety

Process improvement

Maintain and monitor productivity and budget

Improve LOS and value- based purchasing

Interview process and hiring of new staff

Counseling and disciplinary action of staff

Overall operation of cardiac medical unit and the telemetry unit

Nurse Manager Acute Rehab hospital November 2018 – May 2020

Responsible 24/7 for 30-bed unit. Co- chaired committee achieving CARF certification.

Promote team work and improve HCAPS

Chart audits for accurate documentation of data and FIMS

Develop programs to enhance patient rehab success

Improve interdisciplinary relations

Oversee overall operation of the unit

Sustainable financial stability and constraints

Led preparation and successful completion CARF survey

Strong lead in creating and implementing initiatives for FIM requirements

Prepared for successful pass of 2 joint commissions surveys.

Provide leadership support for all associates and front- line staff

Recruitment, retention, and maintenance of high- quality performance staff

Evaluates and assists in patient’s functional performance

Recommends capital equipment needs

Promoted successful patient transition to home to decrease readmission

Interim Director of Surgical Services June 2018 – November 2018

Promote high quality patient care

Spear headed and achieved Joint Certification of Ortho Joint services

Decreased turnover rate from 44% to 17%

Retention and recruitment of staff

Patient and employee satisfaction

Process improvement

Established unit practice council

Maintain and monitor productivity and budget

initiated multidisciplinary rounds

Oversee overall operation of ortho and surgical unit consisting of 85 beds

Staff RN of Cardiac Medical Unit

Provided high quality direct patient care to cardiac patients

Identification and manage interventions based on patient situations

Oversee staff reporting up to me

Patient satisfaction scores

Develop and implement patient education

Monitor and maintain cardiac drips

Oct 2017 – January 2018, after death of brother in Ga – had to arrange living situation for dementia mother and secure financial representative.

March 2015 – Oct. 2017 Florida Hospital Deland Deland, Fl

Direct report to Rose Baugh

Clinical Nurse Manager of Cardiac Medical Surgical

Responsible 24/7 for 45 beds unit– 39 inpatients beds and 6 observation beds. Accomplishments include: Established a clinical observation unit with the scope of service expanding to all diagnosis. Improved Gallup survey obtaining world class status in the telemetry monitor technician department and best class in the cardiac pulmonary medical surgical unit. Maintained a productivity of 100% or greater. Decreased the fall rate by 30% annually.

Developed fall prevention protocol and process

Identify and complete capital equipment request

Evaluation and education of staff

Promote team work and improve HCAHPS from <25 percentile to > 75% in all area

Secured annual budget and capital equipment needs

Oversaw overall operation of the unit

Continually assesses quality of service within the department

Performs service recovery to ensure patient satisfaction

Recruit and retention of staff

Oversees the overall operation of the cardiopulmonary floor, telemetry department and the clinical decision unit

Participates in the emergency response committee

Jan. 2014 – March 2015 Central Florida Health Alliance

Leesburg Acute Rehab Hospital Leesburg, Fl

Nurse Manager Acute Rehab hospital

Responsible 24/7 for 25-bed unit staffed by 45 full time employees. Created the disaster plan for unit. Co- chaired committee achieving CARF certification.

Promote team work and improve HCAPS

Chart audits for accurate documentation of data and FIMS

Develop programs to enhance patient rehab success

Improve interdisciplinary relations

Oversee overall operation of the unit

Sustainable financial stability and constraints

Recruitment, retention and maintenance of high- quality performance staff

Evaluates and assists in patient’s functional performance

Recommends capital equipment needs

Promoted successful patient transition to home to decrease readmission

2007 – Dec. 2013 Habersham Medical Center Demorest, Ga

Director of Surgical Services

Responsible 24/7 for the overall operation of all departments of surgical services consisting of 66 full time employees, 3 OR rooms and 1 endoscopy room. Major accomplishments include: expanding the OR to 5 OR rooms and 2 endoscopy suites, addition of 24 outpatient ambulatory surgery rooms, establishing an outpatient procedure unit, a pain care clinic, and an infusion clinic. Developed marketing tools and a patient satisfaction survey tool.

Patient education and intake information

Responsible for annual evaluation of staff

Ensure competency of all staff for assigned job duties

Designate personnel for monitoring humidity and temperature controls -ensure corrective actions taken when necessary

coordinate with supply director for control and monitoring of supplies and materials

work closely with administrative personnel for budget goal

coordination and assignment of staff

ensure staff development and growth

staff recognition program

Established reprocessing contract of surgical instruments – ensuring a financial savings of >$50,000 the first 6 months.

Pre-authorization for procedures and medications

Intakes and documentation

Successful patient transition

Assumed responsibility of case management department

Patient advocate for appropriate referrals

Medicare documentation submission

Completion of InterQual requirements

Reviews CPT codes for correct procedure

Ensure appropriate documentation to support revenue requirements

Coordinates development of annual department goals.

Physician satisfaction

Set up, organize and establish a new department for non-surgical outpatient treatment/procedures called the Medical Outpatient Clinic.

2003-2007 Gwinnett Medical Center Lawrenceville, Ga

IV Therapy Clinician/Pharmacy nurse educator

Established Rn infusion specialist/pharmacy nurse educator dual role. Obtained certification CRNI and RNC. Created education and validation tools for staff in nursing area of infusion. Served on the purchasing board to evaluate and implement new products.

Policy revision of al IV related products and procedures

Implementation of all safety IV products throughout hospital system.

Evaluation of products and contracts.

Education of all nursing personnel on pharmacy issues and medication.

Implementation of new procedures in pharmacy to improve customer satisfaction.

Resolution on narcotic discrepancies.

Partnered with the DEA on narcotic diversion

Evaluation, education and implementation of new products throughout hospital.

Developed new procedure and policy on extravasation-submitted to INS organization for publishing.

Designed and piloted new tubing for therapeutic phlebotomy procedure.

Developed software and implementation of barcode medication administration scanner.

Developed security system for associate nursing and instructors for narcotic/medication administration.

2000-2003 Gwinnett Medical Center Lawrenceville, GA

Supervisor Surgical Interviews (pretesting) unit

Pre-selected by administration to design and oversee pretesting department. Oversaw the renovations and purchasing of the equipment that consisted of 5 rooms and 15 employees. Educated and trained all the employees and maintained their skill set.

Established, organized department Surgical Interview.

Promoted staff and patient satisfaction

Evaluation of all patients’ lab, x-ray and cardiology tests.

Directed interdepartmental relations

Maintained OSHA and HIPPA regulations.

Standards of practice maintained with all staff.

Oversee all operations in Surgical Interview Area.

Recruitment and retention of staff

Budget and purchasing of new equipment

1986-2000 Gwinnett Medical Center Lawrenceville, GA

Staff nurse/Charge nurse/Resource nurse/Preceptor /Supervisor of Cardiopulmonary – IMCU/PCU

Day shift supervisor for this unit consisting of 37 beds and 50 employees. Served as resource and leader for staff. Developed the extravasation policy and educated all staff adopted by the facility.

Delivery of high quality patient care to acute and non-acute patients.

Developed plan of care for patients.

Served as resource nurse for all staff on unit.

Delivered emergency care to patients on other units.

Code team member.

Incorporated interdepartmental assistance with patient care.

Scheduling and payroll

Assist physician with various bedside procedures (insertion of chest tubes, hemodialysis catheters, I & D of wounds)

Patient care functions include but not limited to: Administered tPA on acute MI patients, utilization of external pacemakers, care of patient on ventilators.

Post cardiac Cath and PTCA recovery

Daily assignments of patients and budget.

Worked for an infusion company as side job during this time. Administered chemotherapy, IVIG, Dobutamine infusions and other infusion medication.

Education 2016 – 2018 Western Governors University Salt Lake City, Utah

MSN specialized in leadership and management

1980-1984 Brenau University Gainesville, GA

BSN degree

Critical care courses

leadership courses

BLS provider

ACLS provider

References Cheryl Clay Johnson ACNO 386-***-****

Cheryl Paul CNO 843-***-****

Rosa Baugh Dir. Of med/surg 812-***-****

Michael Pittman CNO 361-***-****

Contact this candidate