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Steelton, PA ***** 717-***-**** ad4q58@r.postjobfree.com

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CAROL TORRES REYES

PROFESSIONAL

SUMMARY

Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

SKILLS DevOps

SharePoint

Microsoft Office Suite

Agile/Waterfall

methodologies

Staff Training

Business Requirements

Business Processes and

Procedures

Regulatory Reporting

Requirements

Functional Requirements

Specification (FRS)

Test Case Scenarios

User Acceptance Testing

(UAT)

UAT Planning/Execution

and Support

Acceptance Criteria

WORK HISTORY BUSINESS SYSTEM ANALYST 06/2023 to 03/2024 PA Game Commission, AGRA, Method3

Created user stories, wrote user acceptance test scripts, conducted system testing, or coordinated system testing with users and created bugs

Reviewed test results performed, analyzed and troubleshooted software issues to identify root causes

Collected, analyzed, and documented business rules, training materials and processes. Provided user training. Developed procedures to improve existing systems

Worked with business users and developers to implement improved business processes

Worked with users to determine or enhance system requirements

Participated in the development, prepared, or reviewed detailed functional specifications for routine changes or enhancements to the IT system to be used by developers for system coding

Tested developer changes and implementations to the software applications BUSINESS ANALYST 07/2021 to 09/2022

Acclaims Systems, AGRA, Vinculum Inc.

Helped determine and define system specifications, process improvement, and quality assurance

Processed clients service requests

Researched service requests and assigned to developers as needed

Created estimate document for system enhancements

Assisted in creating Concept of Operations documentation

Designed test plans, scenarios, scripts, and procedures

Analyzed test results and reported to development team

Interacted with internal customers to understand business needs and translate into requirements

Collaborated with stakeholders to define project objectives and criteria

Generated ad-hoc reports to evaluate specific business requirements

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BUSINESS ANALYST 08/2020 to 04/2021

Highmark, Itero Group

Helped determine and define system specifications, process improvement, and quality assurance

Assisted in developing business requirements

Created test scripts and test cases

Performed manual testing in Client portal

Entered test cases and results in RQM

Executed test scripts, logged defects, and worked to resolve issues noted in testing process

Wrote system requirements and tracked quality assurance

Investigated customer complaints to take necessary corrective actions BUSINESS ANALYST 08/2019 to 08/2020

Pennsylvania Housing Finance Agency, PHFA

Improved workflow systems, interfaces and applications with both work unit user group and external partners

Served as systems administrator for various Loan Servicing related software applications or third-party software interfaces or portals as assigned

Oversaw system functionality, user setup, authorities, and enhancements

Worked as a liaison to provide direct assistance in resolving all interface and portal issues with customers

Assisted in re-designing and re-engineering processes as necessary to accommodate changes in regulation, policies or to improve overall efficiency and effectiveness QUALITY ASSURANCE ANALYST 12/2016 to 05/2019

Cenlar FSB

Isolated and reported bugs

Created documentation for business processes and end user workflows Defect tracking

Reviewed processes in various servicing departments for quality and compliance

Assisted gathering and validating information used to coordinate and share with the first- line Business Unit Risk Managers (BURMs) and the second-line Quality Control and Compliance functions

Supported cross-functional team department Supervisor in maintaining a repository of business/process guidelines and fraud trends to be used as a reference tool for others within organization

Performed effective root-cause analysis, followed-up on corrective actions and ensured test templates were updated with the most recent procedural/regulatory changes

Wrote and maintained detailed internal documentation BUSINESS ANALYST 08/2016 to 11/2016

State Employees Retirement Services, Cyberthink

Assisted in developing business requirements, project initiation document and quality measures

Assisted in developing functional and Quality-of-service (non-functional) requirements

Met with End User groups to determine changes needed in requirements to ensure processes are correct

Created workflows using formal notation: Business Process Modeling Notation (BPMN)

Developed graphic representations of complex business processes

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BUSINESS ANALYST 04/2016 to 07/2016

PA State Police Department, 4Pros Solutions

Analyzed business requirements and assisted in developing and documenting requirements for new Pennsylvania Uniform Crime Reporting System (PUCRS)

Aided PSP in identifying their requirements and ensured that Federal government's requirements are included

Performed requirements gathering, and helped developed business requirements

Assisted in developing functional, Quality-of-service (non-functional) and User

(stakeholder) requirements

Helped developed requirements traceability matrix BUSINESS ANALYST 11/2015 to 03/2016

Public Consulting Group

EasyTrac Module

Web-based Medicaid Access Program for Public Schools

Assisted in defining and reviewing customer and business requirements and service level agreements

Reviewed requirements gathering methodologies

Helped defined and document customer business functions and processes

Assisted in developing business, functional, and non-functional requirements

Developed requirements traceability matrix

Provided client support in response to inquiries and questions from school districts

Trained school district users on Web-based applications and system updates

Assisted with implementation and setup of PCG systems QUALITY ASSURANCE ANALYST/REPORTING ANALYST 12/2012 to 06/2013 Deloitte Consulting, Technosoft Corporation

Developed report specifications

Responsible for ensuring change control and change management procedures are followed within the project team

Developed requirements traceability matrix

Re-engineered performance manual and performed manual tests

Reviewed functional specifications

Developed and maintain functional test cases

Executed and evaluated manual test cases and report test results EDUCATION Central Penn College, Summerdale, PA

BSBA, HRM, Business Administration, 03/2015

Central Penn College, Summerdale, PA

AS, Entrepreneurship and Small Business, 03/2013

DeWitt Clinton High School, Bronx, NY

Business Cooperative Education (Computer), 06/1995 LANGUAGES Spanish

Native or Bilingual

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