Customer Service Event Planning
Resume:
Selena Robinson
Sicklerville, NJ *****
****************@*****.***
I aim to use my experience and skills in a challenging role at a dynamic organization. My goal is to apply my leadership, adaptability, and problem-solving abilities to drive progress and collaboration. I'm looking for a role that lets me leverage my track record for personal and professional growth in a forward-looking environment.
During the period spanning January 2023 to June 2024, I dedicated my time to caregiving responsibilities for my mother, facilitating her seamless transition to a long-term care facility. Authorized to work in the US for any employer
Work Experience
Personal Banker III
PNC Bank - Medford Lakes, NJ
July 2023 to Present
Experienced finance professional with a strong background in managing client accounts and finances. Proficient in overseeing all aspects of clients' accounts, offering banking services, and providing investment advice.
• Managed client accounts and finances, providing comprehensive banking services, such as loans and credit cards.
• Advised clients on investment opportunities and financial strategies. Manager and Owner
HeavenSent Management Group LLC - Sicklerville, NJ March 2008 to Present
Professional Summary:
Results-driven and detail-oriented professional with over 15 years of experience in event planning, entertainment management, and facility coordination. Proven expertise in seamlessly executing exceptional meetings, coordinating logistics, and managing high-pressure environments. Adept at developing strategic plans, negotiating contracts, and ensuring client satisfaction. Known for exemplary leadership, effective communication, and fostering teamwork to deliver successful, star-quality events. Skilled in talent recruitment, staff training, and implementing innovative ideas to drive productivity and achieve organizational goals.
Key Skills:
• Event Planning and Execution
• Entertainment Management
• Team Leadership and Mentoring
• Contract Negotiation
• Talent Recruitment and Development
• Marketing and Promotion
• Budgeting and Financial Management
• Client Relationship Management
• Logistics and Facility Coordination
Professional Experience:
Event Planning and Entertainment Management:
• Demonstrated exceptional work ethic, professionalism, and efficiency in coordinating event administration functions, training managers, and overseeing client management operations.
• Collaborated with cross-functional teams and third-party vendors for strategic planning, resource management, logistics, and issue resolution.
• Provided leadership in event direction, artist and talent development, and strategic marketing campaigns.
• Conducted continuous assessment of key considerations, potential issues, and resource utilization.
• Identified and utilized talent among team members and effectively recruited professionals.
• Managed administrative and financial aspects of events and client management, presenting important information to staff, client representatives, and relevant parties.
• Successfully executed large-scale events, implementing innovative ideas to ensure star-quality outcomes.
• Selected, supervised, and trained staff, achieving productivity goals and leading teams on vital projects.
• Developed strong leadership skills through managing small and large projects as well as small businesses.
Booking and Marketing:
• Conducted booking, promotion, and contracting of shows within the USA, including tour management and document creation such as contracts, show offers, press kits, itineraries, and equipment needs.
• Facilitated direct communication with purchasers, show promoters, venue representatives, artist managers, tour managers, publicists, record companies, and artists.
• Maintained knowledge of laws applicable to contracts in the music industry, ensuring the creation of protective music contracts.
• Mentored junior managers, providing industry insights, effective communication techniques, and stress reduction strategies.
Banking Specialist
TD Bank - Mount Laurel, NJ
November 2020 to January 2023
Professional Summary:
Dedicated banking professional with a strong commitment to customer satisfaction and data security. A proven track record of upholding the confidentiality of sensitive bank records and client information. Skilled in delivering top-tier customer service, consistently surpassing satisfaction metrics, and driving sales by promoting bank products. Proficient in meticulously verifying financial transactions to ensure data accuracy. Adept at fostering inter-branch collaboration to optimize operational efficiency. Demonstrated ability to consistently achieve performance objectives through exemplary sales and customer service competencies.
Key Skills:
• Exceptional Customer Service
• Confidentiality and Data Security
• Sales and Referral Generation
• Thorough Financial Transaction Verification
• Effective Inter-Branch Coordination
• Achievement of Performance Goals
Professional Experience:
Banking Customer Service Representative:
• Safeguarded the confidentiality of bank records and client data, rigorously adhering to data security protocols to prevent potential breaches.
• Expertly directed customer inquiries to the appropriate branch personnel, ensuring swift and accurate issue resolution.
• Consistently outperformed customer service satisfaction benchmarks by providing tailored assistance and effectively addressing customer queries.
• Actively promoted and processed sales referrals, resulting in substantial increases in branch sales figures.
• Meticulously verified the accuracy and integrity of all checks and funds transfers, ensuring full compliance with banking regulations.
• Facilitated the exchange of best practices and operational insights between bank branches, acting as a vital liaison.
• Leveraged exceptional customer service and sales prowess to consistently surpass performance goals. Claims Adjuster/Representative
ARC Claims Management - Cherry Hill, NJ
November 2018 to August 2020
• Possess strong attention to detail and excellent interpersonal and quantitative skills.
• Conduct thorough examinations of damages to individuals and property.
• Interview claimants to gather essential information.
• Review police reports and consult with subject matter experts.
• Determine the accurate monetary value of claims.
• Proficient in investigative techniques to gather and organize information from various sources for claims reports.
Collaborate with Claims Examiners by submitting detailed appraisals for their review. Key responsibilities:
• Investigate property damage and personal injuries, including pet-related incidents.
• Collect pertinent information from sources, such as police reports.
• Prepare comprehensive reports for the use of Claims Examiners.
• Scrutinize and investigate potentially fraudulent claims.
• Collaborate with specialists, including engineers and architects.
• Compile in-depth reports outlining investigative findings.
• Provide support to specialists in defending the company against claims contestation. Education
High School Diploma
Winslow Township High School - Atco, NJ
June 2000
Skills
• Leadership
• Writing skills
• Customer service
• Interviewing
• Data entry
• Maintenance
• Organizational skills
• Negotiation
• Sales
• Credit analysis
• Time management
• Cold calling
• Communication skills
• Microsoft Office
• Administrative experience
• Account Management
• Financial Services
• Microsoft Outlook
• Banking
• Cash handling
• Management
• Project management
• Events management
• Microsoft Access
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Word
• Medical terminology
• Document management
• Social media management
• Computer skills
• Retail sales
• Analysis skills
• Customer support
• Contract Negotiation
• Event Planning
• Business Management
• Research
• Financial Management
• Computer Networking
• Strategic Planning
• Relationship Management
• Banking
• Financial services
• Relationship management
• Customer relationship management
• Cold calling
• Leadership
• Account management
• Customer service
• Information management
• Events management
• Budgeting
• Typing
• Document management
• Mentoring
• Presentation skills
• Project management
• Conflict management
• Windows
• Upselling
• Direct sales
• Telemarketing
• Retail sales
• Databases
• Data collection
• Google Docs
• Workday
• Outside sales
• Sales
• Nonprofit management
Awards
Banking Specialist
June 2022
Received a Certificate of Acknowledgment from Leo Salom, CEO of TD Bank, in recognition of outstanding performance and distinction as a top-tier employee at TD. Commended for consistently providing white-glove service to customers and fostering robust business relationships. Certifications and Licenses
Driver's License
January 2022 to January 2026
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