Selena Robinson

Sicklerville, NJ *****

ad4q4r@r.postjobfree.com

+1-609-***-****

I aim to use my experience and skills in a challenging role at a dynamic organization. My goal is to apply my leadership, adaptability, and problem-solving abilities to drive progress and collaboration. I'm looking for a role that lets me leverage my track record for personal and professional growth in a forward-looking environment.

During the period spanning January 2023 to June 2024, I dedicated my time to caregiving responsibilities for my mother, facilitating her seamless transition to a long-term care facility. Authorized to work in the US for any employer

Work Experience

Personal Banker III

PNC Bank - Medford Lakes, NJ

July 2023 to Present

Experienced finance professional with a strong background in managing client accounts and finances. Proficient in overseeing all aspects of clients' accounts, offering banking services, and providing investment advice.

• Managed client accounts and finances, providing comprehensive banking services, such as loans and credit cards.

• Advised clients on investment opportunities and financial strategies. Manager and Owner

HeavenSent Management Group LLC - Sicklerville, NJ March 2008 to Present

Professional Summary:

Results-driven and detail-oriented professional with over 15 years of experience in event planning, entertainment management, and facility coordination. Proven expertise in seamlessly executing exceptional meetings, coordinating logistics, and managing high-pressure environments. Adept at developing strategic plans, negotiating contracts, and ensuring client satisfaction. Known for exemplary leadership, effective communication, and fostering teamwork to deliver successful, star-quality events. Skilled in talent recruitment, staff training, and implementing innovative ideas to drive productivity and achieve organizational goals.

Key Skills:

• Event Planning and Execution

• Entertainment Management

• Team Leadership and Mentoring

• Contract Negotiation

• Talent Recruitment and Development

• Marketing and Promotion

• Budgeting and Financial Management

• Client Relationship Management

• Logistics and Facility Coordination

Professional Experience:

Event Planning and Entertainment Management:

• Demonstrated exceptional work ethic, professionalism, and efficiency in coordinating event administration functions, training managers, and overseeing client management operations.

• Collaborated with cross-functional teams and third-party vendors for strategic planning, resource management, logistics, and issue resolution.

• Provided leadership in event direction, artist and talent development, and strategic marketing campaigns.

• Conducted continuous assessment of key considerations, potential issues, and resource utilization.

• Identified and utilized talent among team members and effectively recruited professionals.

• Managed administrative and financial aspects of events and client management, presenting important information to staff, client representatives, and relevant parties.

• Successfully executed large-scale events, implementing innovative ideas to ensure star-quality outcomes.

• Selected, supervised, and trained staff, achieving productivity goals and leading teams on vital projects.

• Developed strong leadership skills through managing small and large projects as well as small businesses.

Booking and Marketing:

• Conducted booking, promotion, and contracting of shows within the USA, including tour management and document creation such as contracts, show offers, press kits, itineraries, and equipment needs.

• Facilitated direct communication with purchasers, show promoters, venue representatives, artist managers, tour managers, publicists, record companies, and artists.

• Maintained knowledge of laws applicable to contracts in the music industry, ensuring the creation of protective music contracts.

• Mentored junior managers, providing industry insights, effective communication techniques, and stress reduction strategies.

Banking Specialist

TD Bank - Mount Laurel, NJ

November 2020 to January 2023

Professional Summary:

Dedicated banking professional with a strong commitment to customer satisfaction and data security. A proven track record of upholding the confidentiality of sensitive bank records and client information. Skilled in delivering top-tier customer service, consistently surpassing satisfaction metrics, and driving sales by promoting bank products. Proficient in meticulously verifying financial transactions to ensure data accuracy. Adept at fostering inter-branch collaboration to optimize operational efficiency. Demonstrated ability to consistently achieve performance objectives through exemplary sales and customer service competencies.

Key Skills:

• Exceptional Customer Service

• Confidentiality and Data Security

• Sales and Referral Generation

• Thorough Financial Transaction Verification

• Effective Inter-Branch Coordination

• Achievement of Performance Goals

Professional Experience:

Banking Customer Service Representative:

• Safeguarded the confidentiality of bank records and client data, rigorously adhering to data security protocols to prevent potential breaches.

• Expertly directed customer inquiries to the appropriate branch personnel, ensuring swift and accurate issue resolution.

• Consistently outperformed customer service satisfaction benchmarks by providing tailored assistance and effectively addressing customer queries.

• Actively promoted and processed sales referrals, resulting in substantial increases in branch sales figures.

• Meticulously verified the accuracy and integrity of all checks and funds transfers, ensuring full compliance with banking regulations.

• Facilitated the exchange of best practices and operational insights between bank branches, acting as a vital liaison.

• Leveraged exceptional customer service and sales prowess to consistently surpass performance goals. Claims Adjuster/Representative

ARC Claims Management - Cherry Hill, NJ

November 2018 to August 2020

• Possess strong attention to detail and excellent interpersonal and quantitative skills.

• Conduct thorough examinations of damages to individuals and property.

• Interview claimants to gather essential information.

• Review police reports and consult with subject matter experts.

• Determine the accurate monetary value of claims.

• Proficient in investigative techniques to gather and organize information from various sources for claims reports.

Collaborate with Claims Examiners by submitting detailed appraisals for their review. Key responsibilities:

• Investigate property damage and personal injuries, including pet-related incidents.

• Collect pertinent information from sources, such as police reports.

• Prepare comprehensive reports for the use of Claims Examiners.

• Scrutinize and investigate potentially fraudulent claims.

• Collaborate with specialists, including engineers and architects.

• Compile in-depth reports outlining investigative findings.

• Provide support to specialists in defending the company against claims contestation. Education

High School Diploma

Winslow Township High School - Atco, NJ

June 2000

Skills

• Leadership

• Writing skills

• Customer service

• Interviewing

• Data entry

• Maintenance

• Organizational skills

• Negotiation

• Sales

• Credit analysis

• Time management

• Cold calling

• Communication skills

• Microsoft Office

• Administrative experience

• Account Management

• Financial Services

• Microsoft Outlook

• Banking

• Cash handling

• Management

• Project management

• Events management

• Microsoft Access

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Word

• Medical terminology

• Document management

• Social media management

• Computer skills

• Retail sales

• Analysis skills

• Customer support

• Contract Negotiation

• Event Planning

• Business Management

• Research

• Financial Management

• Computer Networking

• Strategic Planning

• Relationship Management

• Banking

• Financial services

• Relationship management

• Customer relationship management

• Cold calling

• Leadership

• Account management

• Customer service

• Information management

• Events management

• Budgeting

• Typing

• Document management

• Mentoring

• Presentation skills

• Project management

• Conflict management

• Windows

• Upselling

• Direct sales

• Telemarketing

• Retail sales

• Databases

• Data collection

• Google Docs

• Workday

• Outside sales

• Sales

• Nonprofit management

Awards

Banking Specialist

June 2022

Received a Certificate of Acknowledgment from Leo Salom, CEO of TD Bank, in recognition of outstanding performance and distinction as a top-tier employee at TD. Commended for consistently providing white-glove service to customers and fostering robust business relationships. Certifications and Licenses

Driver's License

January 2022 to January 2026

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