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Patient Service Customer

Location:
Sicklerville, NJ
Posted:
April 03, 2024

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Resume:

Jessica John ** Dunham Loop

Berlin, NJ *****

Cell: 347-***-****

E-mail:JessicaJJJohn29@gma

il.com

EXPERIENCE

Queens Hospital — Phlebotomist

April 2019 - October 2019

● Performed venipuncture for geriatric and pediatric patients at bedside.

● Ensure proper and accurate specimen labeling and records collection and receipt of specimens in the lab system.

● Centrifuge and prepare specimens for pick up.

● Adhere to proper infection control practices and HIPAA policies and procedures.

● Review laboratory requisitions and test orders for accuracy prior to performing phlebotomy.

Sunrise Medical Laboratory— Patient Service

January 2017 - January 2019

● Prepare work stations to perform venipunctures on both elderly and pediatric patients.

● Prepare and label specimens for transport to the main lab for testing.

● Answer phone calls and handle patient inquiries.

● Update patient’s information, enter into computerized system.

● Performed weekly inventory and replenished supplies as needed for the patient service center.

Target — Sales Associate/Customer Service

Representative

March 2014 - June 2015

● Recommend merchandise based on individual requirements

● Greet customers and determined their needs and wants

● Provide advice to clients regarding particular products or services

● Explain the use and advantage of merchandise to customers

● Prepare sales contracts and accepted payment through cash, and credit card

● Assist in display of merchandise

● Maintain sales records for inventory control

Ocean Hill Medical Associates —MedicalReceptionist/ Assistant (Professional Training)

October 2012- February 2013

● Scheduled appointments, greeted patients arriving for appointments, checked and logged them into the clinic.

● Answered phone calls and handled patient inquiries.

● Updated patient information in the electronic health records system. SKILLS

● Aseptic Techniques,

Specimen

Collection(Finger

puncture, Phlebotomy

and Urinalysis)

● Medical Office

Administration

● EKG, CPR, Vital Signs,

and Visual Acuity

Examination

● Clinical Office Procedures

● Anatomy, physiology,

Pharmacology, and

Microbiology

● Medical Manager 10.0

● Medical Emergencies

● ICD-9 AND CPT-4

Coding

● Microsoft Office

2007/XP: MS Word,

Excel, and PowerPoint

● Driver’s License

● Type 35 WPM

CERTIFICATIONS

● CPR Certified

● Certified

Phlebotomist

● EKG Certified

● Recorded patient’s Vital Signs: Height, weight, blood pressure, heart rate, and temperature.

● Set-up workstations to draw blood, performed Finger Sticks, Venipunctures, EKGs and PPDs.

● Prepared and labeled specimens for transport to the lab for testing.

● Updated patients charts, entered data into a computerized system, and recorded lab results.

● Retrieved and filed patient’s charts in alpha/numeric filing system.

● Communicated the patient's condition and progress to staff and physicians.

● Clean and prepare examination rooms for patient’s visit with physician Prospect Park Residence Home—DietaryAide

May 2009 - September 2010

● Responsible for daily inspections of food and produce items for expiration.

● Performed weekly inventories and replenished goods and supplies as needed.

● Monitored and ensured proper food temperature of prepared and stored goods.

● Maintained a safe and sanitary facility according to health code regulations.

● Assisted with meal preparations and feeding for residents.

● Advised guest and family members of dietary requirements and options of residents.

The De Costa Family—ChildCareProvider

January 2000 - July 2006

● Provided a caring and safe environment for a 2 year-old since the age of 5 months.

● Assisted with learning development through reading and writing tutorial aides.

● Prepared and served snacks and meals, assisted with bathing and grooming.

● Participated in recreational activities age specific, including walks and trips to the playground.

EDUCATION

Bishop Loughlin High School — High School Diploma

September 2005 - June 2009

ASA College — Associate of Occupational Studies Degree in Medical Assisting

September 2011 - June 2013



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