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Customer Care Service

Location:
Lagos, Nigeria
Salary:
100000
Posted:
April 03, 2024

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Resume:

OLADIPO, BLESSING DAMILOLA

**, ******** ******, *******, *** Gbagada phase 2, Lagos.

ad4q2r@r.postjobfree.com +234**********

I am a competent and focused microbiologist with a keen interest in examining and classifying the cultural characteristics of microorganisms, investigating the relationships between organisms and disease, performing laboratory examinations on samples, and making recommendations for informed decision-making. I am currently seeking openings that would give me the opportunity to deploy my skill set in making significant contributions to the identification and study of microorganisms in our environment and contributing to the production of vaccines in improving general health levels. Tingomobile

Customer Service Representative (Contact Center Agent) October 2023- Present

Answering customer calls, listening to their concern and solving problems.

Handle complaints,provide appropriate solutions and follow-up to resolve any customers experience.

Identify and escalate issues to supervisor.

Provide product and service information to customers.

Handle emails, phone calls, and live chat messages. Royal Diadem Comprehensive Academy (NYSC)

Class Instructor/Mentor May 2021 – April 2022

Planned, prepared, and delivered lesson plans and instructional materials that facilitate active learning.

Developed schemes of work, lesson plans, and tests that are in accordance with established procedures.

Managed students’ behavior in the classroom by establishing and enforcing rules and procedures.

Observed and evaluated students’ performance and development.

Communicated necessary information and feedback regularly to students, colleagues, and parents regarding student progress and needs.

Monitored individual students’ progress and used the information to adjust teaching strategies.

Identified students with learning difficulties to ensure they are properly carried along in the lessons taught. Fast Summit Academy

Account Officer/Book-Keeper September 2016 – December 2017

Maintained financial records and summary of revenues.

Handled accounts payable and receivable.

Received & processed requests for cash advances from the various units in the school.

Prepared daily summary of revenues generated, updated the books, and presented reports on same at weekly meetings.

Processed payments to vendors, suppliers, and staff salaries as well as Statutory remittances. Laboratory Attendant

Kwara State General Hospital (Intern) December 2014 – October 2015

Examined physiological, morphological, and cultural characteristics using a microscope to identify and classify microorganisms in human, water, and food specimens.

Provided laboratory services for health departments, community environmental health programs, and for physicians needing information for diagnosis and treatment. CAREER PROFILE

WORK EXPERIENCE

Prepared culture samples of bacteria, fungi, and other microorganisms for study.

Assisted the Lab Supervisor in investigating the relationship between organisms and disease, including the control of epidemics and the effects of antibiotics on microorganisms.

Observed action of microorganisms upon living tissues of plants, higher animals, and other microorganisms, and on dead organic matter.

Prepared reports and made recommendations based on research outcomes and observations.

Assisted in the filling of sample results after examinations. Class Instructor

Fruitful Land International School February 2013 – June 2014

Taught students and put them through their coursework using teaching instructional materials and aids

Created detailed lesson notes and recorded student performance in tests and exams.

Exhibited high level of class control.

Organized individual and group counseling classes for students. HND, Microbiology (Upper Credit) 2018 – 2020

Abraham Adesanya Polytechnic, Ijebu-Igbo, Ogun State Graduating Project: “Plasmid analysis on pharmaceutical waste” Award: Best Student, Department of Microbiology 2018/2019 Session; Second overall best graduating student, Department of Microbiology, Class of 2020 National Diploma (ND), Science Laboratory Technology 2014 – 2016 Kwara State Polytechnic, Ilorin

Senior School Certificate 2006 – 2012

Ilorin Comprehensive High School, Ilorin, Kwara State.

Excellent Communication

Time Management

Decision Making and Problem-Solving

Attentiveness to Details

Proficient use of Microsoft Office packages (MS Word & MS Excel)

Health Safety Environment

Project management

Human Resources management

Customer relation management

International Volunteering

Customer Care Skills and Etiquette

Cash management and Tellering

Volunteer, Young Foundation Line for Youth Development (YSFD) President, Red Cross Community Development Service, Zamfara State Chapter. INEC Chairman, National Association of Science Technology Students, Abraham Adesanya Polytechnic. INEC Executive, Abraham Adesanya Polytechnic.

Sisters’ Coordinator, Deeper Life Campus Fellowship. Will be provided on request.

EDUCATION

SKILLS

COURSES COMPLETED

LEADERSHIP & VOLUNTEER EXPERIENCES

REFERENCES



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