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CURRICULUM VITAE

OF

ADDI CHARMAINE NDALA

PROFESSIONAL SUMMARY: Information Technology graduate with experience in IT Support, office administration, customer service, seeking to join an organization that gives me an opportunity to showcase my skills and further develop new skills. PERSONAL DETAILS

NAME : Addi Charmaine

SURNAME : Ndala

CONTACT DETAILS : 074*******/079*******

ad4q24@r.postjobfree.com

LANGUAGES : English, Xitsonga, Zulu,

Sepedi,

ADDRESS : 1482B Nkowankowa

0887

HIGH SCHOOL EDUCATION

NAME : Bankuna High School

HIGHEST GRADE : Grade 12

SUBJECTS : Xitsonga, English,

Mathematics, Life Sciences, Life

Orientation, Geography, Physical

Sciences

TERTIARY QUALIFICATIONS

NAME : Oval International

QUALIFICATIONS : Diploma in Information Technology YEAR : 2011 To 2014

EMPLOYMENT HISTORY

EMPLOYER : National Department of Home Affairs

POSITION : IT Digitization Clerk (Contract)

PERIOD : November 2022 To Date

2

KEY DUTIES

Serve as a point of contact for customers seeking technical assistance over the phone

Perform IT remote troubleshooting through diagnostic techniques

Provide 1st level support to the business users, by analyzing and resolving IT problems

Provide 1st level identification and escalation of major incidents using the approved IT process

Assist with moving IT equipment from time to time

Provide training and support to end user on equipment operations and other issues

(one on one)

Installs, configure, test, monitor and troubleshoot DHA devices

Digitizing and archiving records numerically

Creating a dispatching list of DHA documents, spot check and prepare for daily postage

Receive and packing DHA stock

Receive and register hand delivered post

Filling, photocopying and scanning

Counting daily statistics

EMPLOYER NAME : AM ProServ (Pty)Ltd

POSITION : IT Support (temporary)

YEAR : June 2022– October 2022

KEY DUTIES

Installs and configures computer hardware, software, systems, networks, and printers

Monitor and maintain computer systems and networks

Respond in a timely manner to service issues and requests

Answer employee questions regarding computer systems

Update employees on the status of their service requests EMPLOYER NAME : Vodacom

POSITION : IT Intern

YEAR : June 2021 – May 2022

Greet customers and provide excellent customer service

Provide 1st line support to customers

Setting up customer cell phone devices and laptops after purchased

Escalate issues that cannot be resolved to the relevant department (2nd line support)

Attending customer problems and fixing minor cell phone issues 3

Sending weekly reports

EMPLOYER NAME : Greater Tzaneen FM

POSITION : Office Administrator

YEAR : July 2016 – November 2018

KEY DUTIES

Ensure safety, maintenance of office equipment

Schedule meetings

Minutes taking

Managing the station manager’s diary

Ordered and maintained office stationery and equipment.

Maintained external relationships with clients and service providers

Followed up on outstanding payments

Prepared monthly reports

CORE COMPETENCIES: Microsoft office suite, Installation of various windows and software, troubleshooting, HTML, SDLC, SQL, VB.Net, Communication skills (Written and verbal), problem solving, planning and organizing, Interpersonal relationship, attention to detail, analytical, administrative, customer service, ethic and professionalism, time management, and report writing.

REFERENCES

NAME : Mr. Eric Sibuyi

RELATIONSHIP : District IT Manager

CONTACTS : 081*******

COMPANY : National Department of Home Affairs

NAME : Mr. Maeko

RELATIONSHIP : Manager

CONTACTS : 083*******

COMPANY : AM ProServe (Pty)Ltd

NAME : Ms. Emrenda Magomane

RELATIONSHIP : Former Sales Manager

CONTACTS : 072*******

COMPANY : Vodacom

NAME : Mr. Emmanuel Mongwe

RELATIONSHIP : Former Programs Manager

CONTACTS : 064*******

COMPANY : Greater Tzaneen FM

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