Customer Service Advisor
Resume:
JAMEEL CURRIE
C U S T O M E R S E R V I C E A D V I S O R
Microsoft Excel
Outlook
Billing skillset
Leadership and Team work
Problem-Solving
Computer Literacy
Excellent phone etiquette
Strong Communication skills
Troubleshooting
Escalations
Training
S K I L L S
Rugby, Milnerton
ad4q1p@r.postjobfree.com
www.linkedin.com/in/jameel-currie
Currently a Customer Service Advisor at Capita, seeking employment with a company that obsesses over delivering value to their customers. Excellent phone and written communication skills. Proficient in Microsoft Word, Excel and indepth knowledge of customer service workflows.
P R O F I L E
E X P E R I E N C E
Capita Maitland
2022 - Present
CUSTOMER SERVICE ADVISOR
Investigate,resolve, and process high-volume customer enquiries whilst delivering excellent customer service
Promote company products to enhance customer experience and loyalty like cell phones and data packages
Contribute to the workstream to deliver various objectives to agreed business targets (including sales growth, quality and compliance)
Delivering accurate information on products and services to ensure consistency across the organization
De-escalating queries and following the escalation matrix for any queries, and complaints to the relevant business units to ensure they are handled and resolved in a timely manner
Training and coaching new joiners when necessary and ensuring that they know all necessary procedures to follow
Provide necessary troubleshooting on the O2 mobile network REFERENCE :
Mogamat Yusuf Waja - 073-***-****
Mogamat Ebrahiem Brown - 061-***-****
E D U C A T I O N
MATRIC
English
Afrikaans
Mathematics
Physical Science
Biology
Accounting
2011-2016
BUREN HIGH SCHOOL
Octotel Sea Point
2017-2018
MARKETING PROMOTER
Overseeing Promotions activity for all relevant areas, this includes motivating the promotions team, assisting in training new joiners Assisting with promotions and networking events
Planning and attending events to promote the company brand with the marketing team
Assisting in responding to customer queries and complaints Helping to create, maintain and update promotions and marketing databases
Organize the sourcing and final production of branded items such as stationery, merchandise, flyers, brochures, and all exhibition- related material
REFERENCE:
Chewe Mademutsa : 079-***-****
July-August 2018
Coursework:
• Demonstrating an understanding of
issues affecting the management of
local area computer networks (LAN)
• Demonstrating an understanding of
the concepts of Multi-User computer
Operating systems
• Demonstrate an understanding of
local area computer networks, by
installing a networked workstation
• Understanding Wide Area Computer
Networks (WANs), comparing them
with Local Area Networks (LANs)
• Demonstrate an understanding of
different computer network
architectures and standards
• Design of a local area computer
network for a departmental office
environment
MICTSETA/EOH NQF LEVEL 5
Managing and providing assistance on various customer accounts for the e-commerce sector like the Very UK group and Littlewoods
Assisting clients via various streams of communication like calls and livechat
Ensuring that all the client's needs are met like their deliveries are on time and assisting with any faulty or incorrect products received
Explain billing and adjust account information if necessary De-escalating queries and following the escalation matrix for any queries, and complaints to the relevant business units to ensure they are handled and resolved in a timely manner
Contribute to the workstream to deliver various objectives to agreed business targets (including sales growth, quality and compliance)
Promote company products to enhance customer experience and loyalty like products or multiple services provided REFERENCE:
Roni Groenewald :072-***-****
2018-2022
Webhelp Claremont
CUSTOMER SERVICE ADVISOR
AWS COMPUTER
FOUNDATIONS AND CLOUD
Coursework:
Computer and Network Hardware
Security
Storage and Databases
Networking
Cloud
November - Current
Contact this candidate