Brittany Stanford

Phoenix, AZ *****

ad4q05@r.postjobfree.com

+1-480-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative (Remote)

Amazon - Phoenix, AZ

August 2022 to Present

• My purpose was to prevent, solve problems, and delight customers.

• I would take 50+ inbound calls a day.

• I interacted directly with customers, and developed self service technologies.

• I played a critical role in listening to customers, escalating calls, and raising the bar on customer experiences.

Customer Service Representative (Remote)

Target - Chandler, AZ

July 2020 to August 2022

• Answered calls frequently for customers who had important questions about packages, gift cards and account information

• Also helped customers with emails and their reward points

• Spoke with FedEx and UPS about certain packages making sure they arrive on time or if anything is missed on a daily .

Front Office Coordinator

Express Employment Professionals - Mesa, AZ

December 2017 to July 2020

• Scheduled 10+ interviews daily . Also helping with interviews as needed .

• Invoices were the most important part of my job every week and made corrections to the time cards every Friday to make sure employees were paid on time, with the correct hours.

• Checked on the employees at each job throughout the week to make sure the job was done professionally.

Customer Service Representative

American Express - Phoenix, AZ

June 2014 to December 2017

• Assisted customers with their Amex credit cards .

• Worked in the customer service fraud department disputing chargers on accounts.

• Everyday outbound calls were made to customer with Amex cards as needed solving all types of different issues that were concerning to the customer when needed. Education

Bachelor's degree in Business Administration

Colorado Technical University-Colorado Springs - Colorado Springs, CO August 2013 to Present

Skills

• Medical Office Experience

• Office Administration (2 years)

• QuickBooks (2 years)

• Microsoft Office (10+ years)

• Typing (10+ years)

• Interviewing (2 years)

• Account Management

• Accounts Receivable

• Data Entry (2 years)

• Payroll (3 years)

• Upselling

• Office Management

• Front Desk (3 years)

• Phone Etiquette (5 years)

• Microsoft Outlook (10+ years)

• Administrative Experience (2 years)

• Negotiation

• Recruiting (2 years)

• Customer service

• Negotiation

• Typing

• Medical Terminology

• Office Administration

• Office management

• Front desk

• Presentation skills

• Software troubleshooting

• Recruiting

• Cold calling

• Accounts receivable

• Account management

• Hospitality

• Call center

• Travel planning

• Hotel experience

• Amadeus

• Interviewing

• Payroll

• Supervising experience

• Communication skills

• Sales

• Time management

• Conversion optimization

• CRM software

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Microsoft Office

• DME

• Organizational skills

• Home health

• Medical terminology

• Windows

• QuickBooks

• Inside sales

• Curriculum development

• English

• Mobile applications

• Computer skills

• Teaching

• Live chat

• Medical billing

• HIPAA

• Microsoft Powerpoint

• Financial services

• CPT coding

• ICD-10

• Computer literacy

• Revenue cycle management

• HCPCS

Certifications and Licenses

Certified Medical Assistant

August 2010 to May 2013

I received certified medical assistant certification from Evit ( East Valley Institute Technology). Driver's License

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