Terrence Hunter

Arlington, Texas 817-***-**** ad4pzr@r.postjobfree.com LinkedIn

Currently enrolled in an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 5+ years in manufacturing and assembly have led to developed skills in detail orientation and time-management, as well as documentation and accurate record keeping. Proficient in problem-solving, teamwork, precision work, and process optimization.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration •Precision • Inventory Management

CERTIFICATES

Merit America • Virtual 12/2023

Google IT Support Professional Certificate (Expected 3/ 2023

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Baylor University • Waco, Texas 09/2015

Certification in Entrepreneurship

● Skill development includes marketing strategies, data analysis, product promotion, time-management, and networking. RELEVANT EXPERIENCE

Electronic Assembler • Onasset Intelligence, Irving, Texas 11/2023-Present

● Conducting low voltage electronic repair, component testing, and replacement, showcasing technical proficiency in hardware troubleshooting and maintenance.

● Performing RMA repairs efficiently, ensuring timely resolution of hardware issues and minimizing downtime.

● Utilizing software programming skills to customize tracking devices according to client specifications, demonstrating proficiency in programming software, and adapting to evolving technology.

● Excelled in data entry tasks, utilizing Excel, Access, and OpenOffice to maintain accurate records and streamline data management processes.

● Utilizes Microsoft Teams to collaborate with colleagues and escalate technical issues efficiently, fostering a collaborative and supportive work environment.

Certified Fitness Trainer and Nutrition Coach• International Sciences and Sports association, Fort Worth, Tx. 01/2010-Present

● Demonstrates adeptness in group management, creating inclusive and engaging fitness sessions for diverse groups, fostering a supportive and motivating environment conducive to achieving individual and collective goals.

● Employing positive motivation and empowerment strategies to inspire clients to surpass personal fitness milestones, fostering self-confidence and resilience while promoting a growth mindset towards health and wellness.

● Utilizing effective coaching techniques, including personalized instruction, corrective feedback, and goal-setting strategies, to optimize client performance and enhance exercise efficacy, ensuring safe and effective workouts tailored to individual needs and abilities.

● Maintaining meticulous record-keeping practices, logging client progress, session attendance, and performance metrics, utilizing data collection to track trends, evaluate program effectiveness, and make informed adjustments to training plans for continuous improvement.

● Implements comprehensive assessment protocols, conducting fitness assessments, body composition analyses, and goal-setting consultations to establish baseline measurements and track client progress over time, fostering accountability and facilitating informed decision-making in pursuit of fitness objectives. Electro-mechanical Assembler • Siemens, Irving, Texas 09/2022- 03/2023

● Implemented production processes such as identifying and rectifying defects or deviations from specifications, using excellent problem solving and efficiency improvement skills to significantly reduce assembly time, and thereby ensuring satisfactory quality of the assembled product, prior to it reaching the quality control area

● Collaborated with cross-functional teams to troubleshoot and resolve complex electro-mechanical system issues such as identifying and reporting defective or missing assembly parts for designated product, highlighting my ability to work effectively in a team-oriented environment

● Utilized advanced measurement tools and equipment to ensure precise component alignment, emphasizing my proficiency in using technical instruments for precision work

● Sufficient use of power and hand tools to conduct daily assembly jobs

● Accurately read blueprints/schematics from engineer’s design without any need of assistance or supervision Electro-mechanical Assembler • Siemens, Grand Prarie, Texas 08/2018- 04/2022

● Implemented and optimized production processes, resulting in reduction in assembly time, showcasing my problem-solving and efficiency improvement skills

● Collaborated with cross-functional teams to troubleshoot and resolve complex electro-mechanical system issues, highlighting my ability to work effectively in a team-oriented environment

● Utilized advanced measurement tools and equipment to ensure precise component alignment, emphasizing my proficiency in using technical instruments for precision work

● Sufficient use of power and hand tools to conduct daily assembly jobs

● Accurately read blueprints/schematics from engineer’s design without any need of assistance or supervision Punch Press Machine Operator • Siemens, Grand Prarie, Texas 08/2018 - 04/2022

● Operated and maintained precision machinery, consistently meeting or exceeding production quotas while adhering to strict safety protocols, highlighting my commitment to safety and operational excellence

● Collaborated with engineers and technicians to troubleshoot and resolve equipment issues promptly, demonstrating my ability to work effectively in cross-functional teams to solve technical challenges

● Managed inventory levels and replenishment processes, optimizing material flow to support uninterrupted production, and reducing excess inventory costs by utilizing all supplied materials for designated machinery and keeping daily inventory of on-hand stock

Telecommunications Installation Technician • KGOco, Haslet, Texas 04/2022-09/2022

● Deployed telecommunications infrastructure, installing and configuring intricate systems with a 98% accuracy rate, demonstrating precision and technical expertise crucial for seamless IT network implementations

● Collaborated with cross-functional teams to implement customized solutions for clients, ensuring seamless integration of telecommunications equipment and applications, emphasizing strong teamwork and communication skills essential in IT projects

● Conducted in-depth testing and troubleshooting of telecommunications networks, reducing system downtime through the rapid identification and resolution of technical issues, showcasing adaptability and resilience.

● Implemented and maintained rigorous safety protocols during installation activities.

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Equipment Operator • Wal-Mart.com, Fort Worth, Texas 11/2016-03/2018

● Demonstrated exceptional attention to detail while managing multiple tasks, ensuring accurate inventory tracking and efficient delivery processes.

● Implemented strict safety protocols while operating machinery throughout warehouse, prioritizing the well-being of team members and equipment while pulling orders in a timely manner.

● Collaborated with cross-functional teams to coordinate logistics, showcasing teamwork and communication skills.

● Adapted quickly to changing priorities and environments, maintaining composure and effectiveness in high-pressure situations.

Customer Service Phone Tech • DSS Research, Fort Worth, Texas 09/2005-03/2006

● Conducted effective data collection over the phone, demonstrating strong communication skills and attention to detail to ensure accurate information gathering.

● Acquired patience and empathy while administering questionnaires to customers, maintaining professionalism and positive rapport to enhance the overall customer experience.

● Successfully navigated scripted interactions with customers, delivering information clearly and confidently while adhering to company guidelines and policies.

● Utilized active listening techniques to understand customer needs and concerns, providing appropriate solutions and assistance to ensure customer satisfaction and retention. Warehouse Management (shipping/Receiving) • Tarrant County Lighthouse For the Blind, Fort Worth, Texas 03/2006-01/2009

● Managed inventory control processes, conducting regular stock counts and reconciliations to ensure accurate inventory levels and minimize discrepancies.

● Facilitated efficient shipping and receiving operations, including verifying BOLs and invoices, inspecting incoming and outgoing shipments for accuracy and completeness.

● Coordinated scheduling of order pickups and deliveries, optimizing routes and transportation methods to minimize costs and meet customer deadlines.

● Implemented streamlined stocking procedures, organizing warehouse layout for easy access and retrieval of goods, enhancing productivity and reducing fulfillment times.

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