John W. Lankford

** ********, ****** ****** – CA

Phone 949-***-****

E-mail ad4pz4@r.postjobfree.com

■ Objective – Currently looking for a position where I can apply the skills that I have mastered with previous jobs. My ideal job would be in a research environment where I have experience in various fields and to learn new skills as well. I can work independently and with other people. I have a flexible schedule and I am willing to work hard and do my job to the best of my ability.

● Obtain and secure a position where I can maximize my people oriented experience, communication skills, problem analysis and problem solving abilities.

● Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

● To join an organization that offers me a constructive workplace for communicating and interacting with customers and people.

● Seeking a position that will benefit from my customer service experience, positive interaction skills where my 8 years experience can improve the customer satisfaction.

● Obtain a management position where I can effectively utilize my expertise in customer relations and staff leadership.

Key Skills and Qualifications

Problem Analysis Problem Solving Organizational Skills Customer Service Orientation Adaptability Initiative Strong Interpersonal-Communication skills

● Professional Driving Experience

● Proficient in the entire Microsoft Office Suite i.e. Word, Excel, Quick Books

● Relevant customer service experience in different job industries.

● Typing skills of 45-50 wpm

● Knowledge about customer service applications and administrative procedures. Work Experience/Background

June 2022 - October 2022 Sliding Door Repair Co. (SDRC) Drove to customer’s houses to give quotes on fixing and repairing screens, glass, windows and doors. January 2019 - June 2022 Amazon

Whole foods directing and delegating drivers who deliver groceries to customers with Amazon Prime accounts.

September 2018 - January 2019 Nike Warehouse Associate Warehouse duties such as forklift, picking and packing the products and shipping them to other distributors. Unloading shipments of freight as well as inventory. July 2018 – September 2018 Inside Sales Consultant – SBGA Merchant Services I worked here as a temporary hire during the summer. I was on a sales team receiving and making calls to small business owners to get them corporate rated discounts on services for their business such as payroll, credit card processing, and web management. March 2018 - July 2018 Sales Associate - Home Depot (Garden Dpt.) Mainly customer service, helping customers with knowledge about plants, fertilizers, soils, gardening tools and machines. Forklift and Reach certified.

August 2017 - February 2018 Shift Leader - Fresh Brothers Upkeep and maintain a successful work environment during shifts as well as directing other employees through their daily routines and tasks. I would interact with customers to make sure that they have a satisfactory experience.

January 2017 - August 2017 Parts Driver - Audi Mission Viejo Sell and Deliver car parts to different auto body shops using company vehicles. I would have a route with my deliveries for that day as well as making sure all parts were brought with me before I left the warehouse.

September 2016 - Dec 2016 Driver - Fed-Ex

Handle and deliver packages for Fed-Ex Ground Home delivery. August 2015 - August 2016 Driver - Soveriegn Healthcare I drove clients to and from houses, to appointments, and to the main center. I also did pickups and drop-offs of clients to and from the airport. Office work and maintenance of all vehicles as well.

Jan 2015 - Sep 2015 Driver - Stone Distribution Co. I delivered product to customer accounts, bars, restaurants, and liquor stores, as well as printing invoice slips of delivery orders from the handheld. Dropping kegs and cases and bringing them to the walk in coolers.

June 2013 - Jan 2015 Driver - CARE-A-VAN

CARE-A-VAN is a private company involving caring for people with medical conditions such as dialysis. I drove the patients to and from their doctors’ appointments and dialysis treatment centers. I also drove special needs children to and from school. October 2012 - May 2013 Houseman - Irvine Hotel

During my employment at the Irvine Hotel I was in charge of guest amenities, room service, laundry, and general upkeep of the Hotel.

June 2009 – Sept. 2009 Dept. of Physics & Astronomy Nov. 2010 – Sept. 2012 University of California, Irvine I worked for the University of California, Irvine in the Department of Physics and Astronomy. I was based at CERN, the European Laboratory for Particle Physics, in Geneva Switzerland. During my time at CERN, I worked for three different people on various different projects. I worked under Chris Thomas from June 2009 to September 2009. During that time I participated in various construction projects around the CERN site, including control rooms, clean rooms, and meeting rooms. I also worked on lighting and visual devices such as new additions to the visitor center of the ATLAS experiment. Our work also involved building displays for CERN merchandise.

I started working for Olga Beltramello on the ATLAS safety team in November 2010. The project I worked on was called FPIA (finding people inside ATLAS). I was part of a team working on building and implementing sensors that we installed throughout the ATLAS cavern. The purpose of FPIA is to notify the control room if a sensor detects a worker who is trapped or incapacitated.

From November 2011 to September 2012, I worked for Steve McMahon doing inventory, ordering, and installing components for detectors of the ATLAS experiment. I also performed daily maintenance of support infrastructure and of a clean room for detector development. One major project I completed was an online catalog of a variety of surplus cables from prior projects and experiments. The purpose of this catalog is to enable engineers to find and use existing cables rather than having to buy new cables. I photographed the cables, numbered them, and recorded the length, manufacture, and cable type in an Excel spreadsheet which I made available online.

I greatly enjoyed working in the research environment at CERN. In my little over two years there, I learned a great deal, and I hope to continue to work and learn in a similar research environment.

April 2008 – Nov. 2008 Intl. Package Handler - UPS; Aliso Viejo, CA I was an international package handler for UPS. I handled and sorted all receiving and outgoing international packages. I carried shipments up to 100 lbs and used the country codes to sort packages by their locations.

Sept. 2007 – March 2008 Cashier/Footwear - Sport Chalet, Laguna Niguel, CA At Sport Chalet, I handled money and sales transactions of store items. I also worked in footwear where I learned how to fit the customer with the correct shoe he/she needs. I was a loading dock instructor for new hires, and in charge of general upkeep of the store. Oct. 2006 – Jan. 2007 Cashier/Sales Associate - Toys R' Us; Mission Viejo,CA Handled money and transactions of store items, used excellent customer service on the floor to help customers find the item they needed.

May. 2005 – Nov. 2005 Gelson's Supermarket; Dana Point, CA At Gelson's Supermarket, I applied my great customer service with assisting customers as well as being a cashier assistant.

Education

Jan 2007 - May 2007 Saddleback College; Mission Viejo, CA Sept 2002 – Jan 2006 Dana Hills High School; Dana Point, CA Jan 2006 - Aug 2006 Discovery Academy;Provo, UT

References

Ryan Johnson - 619-***-****

Jacki Vallejo – 949-***-****

Colleen Manolelis – 949-***-****

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