ANGEL LOVATO

505-***-****

ad4pz2@r.postjobfree.com

OBJECTIVE

Detail-oriented and solutions-driven professional with comprehensive experience in call center operations, retail management, and senior care leadership. Proven expertise in team supervision, training, and customer service enhancement. Seeking a position to leverage a multifaceted background to drive operational efficiency, enhance customer experiences, and contribute to organizational success.

KEY PROFESSIONAL COMPETENCIES

Adaptability

Leadership

Empathy

Attention to Detail

Strategic Thinking

Problem-solving

Strong Communication

Customer-Centric

Continuous Learner

EXPERIENCE

Systems Integration Inc.

Trainer, Supervisor and Specialist 2020- present.

Led and designed training modules for new hires, ensuring a seamless transition into their roles as support representatives by imparting requisite skills and knowledge.

Mentored freshly trained representatives during their initial live call interactions, guiding them on key procedures and promptly addressing their concerns, ensuring optimal service delivery.

Diligently monitored and analyzed performance metrics, driving continuous improvement and facilitating representative excellence.

Expertly managed escalated online inquiries from travelers, ensuring resolutions at a supervisory level and guaranteeing traveler satisfaction.

Demonstrated proficiency in assessing performance trends, devising targeted improvement strategies for underperforming representatives to realign them with operational standards.

Rapidly ascended through the ranks with three promotions, showcasing leadership capabilities and a commitment to organizational objectives

Evangelical Lutheran Good Samaritan Society

Caregiver / House Supervisor / Activity and Meal Planner

2017 - present

Delivered compassionate and specialized care to patients with chronic illnesses and disabilities, emphasizing a dignified living environment, nutritional sustenance, timely medical attention, and maximum independence.

Collaborated closely with dieticians to curate nutritious meal plans tailored to individual health needs, enhancing patient well-being.

Provided holistic care for senior residents, ensuring emotional and physical comfort, often accompanying them through their end-of-life journey with empathy and respect.

Initiated and organized cognitive-stimulating activities, contributing to the mental health and engagement of residents.

Orchestrated a meticulous cleaning and maintenance schedule, supervising staff to maintain an impeccable living environment, emphasizing hygiene and orderliness.

Established and maintained open lines of communication with clients' families, ensuring they remained informed and confident in the quality of care provided.

Motel 6 Corporation

District Manager

2017-2023

Supervised hotel operations with a focus on staff coordination, ensuring meticulous room preparation and guaranteeing immediate availability for incoming guests.

Maintained stringent quality control measures, ensuring all rooms met the highest cleanliness and hospitality standards, enhancing guest satisfaction and repeat patronage.

Proactively addressed potential bottlenecks in room turnover, optimizing operational efficiency and ensuring seamless guest check-ins

Family dollar

District Manager for 4 stores

2015/2019

Optimized sales and inventory for profitability.

Prioritized customer satisfaction, ensuring quality experiences and fostering loyalty.

Guided and trained teams, emphasizing teamwork and growth.

Enhanced store visibility through merchandising and promotions.

Coordinated with vendors for timely inventory management.

Maintained stringent quality control measures, ensuring all rooms met the highest cleanliness and hospitality standards, enhancing guest satisfaction and repeat patronage.

EDUCATION

Valley High School Graduate ABQ, NM 3.8 GPA

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