Nadine Bassily

Irvine, California 949-***-**** ad4pyu@r.postjobfree.com

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. With ability to work on several projects simultaneously and prioritize work, to meet deadlines.

Professional Experience

Cal State University Fullerton Auxiliary Services Corporation Fullerton, California

Administrative Services supervisor April 2022 – Present

Manage Campus Dining Database on MICROS, input items, invoicing, close Financial Period.

Audit invoices to verify receiving signature and manager approval according to policy.

Communicate with vendors concerning invoices, payment, credits, or delivery issues.

Review and audit monthly inventory with concept managers and submit it to the Finance department

Coordinate and follow up with the Accounting department on invoice payments and monthly inventory reports.

Monitor cost of goods of purchased items and report concerns to managers.

Create, maintain, and provide sales and inventory reports to end-users.

Communicate/coordinate with the marketing team, IT department, and vendors to ensure all promotions are executed accurately.

Act as the central coordinator across the Campus Dining department.

Oversee and update Campus Dining Calendars with essential events and meetings to ensure team awareness.

Oversee the operations and organization of the Campus Dining Office.

Supervise Student Assistants’ performance and regularly train them on how to handle internal and external customers, pricing, placing orders on Cater tax, and follow up throughout the order process.

Review and maintain part-time students’ schedules and approve their payroll.

Work with the management team to facilitate getting the necessary paperwork to complete tasks.

Interact with and provide a high level of customer service to clients, both internal and external.

Work closely with the management team to maintain and implement programs, services & policies.

PRA Group Corporate PRA Receivables Management, LLC Irvine, California

Administrative Officer August 2021 – April 2022

Present a courteous, helpful manner to all callers and takes accurate messages when necessary.

Collect, prepare and submit corporate invoices, employee reimbursements for approval.

Responsible for distribution of all mail coming to the corporate location.

This includes but is not limited to; opening and sorting incoming mail each day, checking outgoing mail for correct postage and dropping it in the outgoing mailbox.

Receive overnight deliveries and disperse as necessary.

Prepare overnight packages as directed.

Maintain office supplies including ordering of all supplies within corporate budget as well as maintaining supply inventory.

Maintain general corporate office equipment including fielding and coordinating requests for service calls.

Assist with various special projects including but not limited to financial spreadsheet creation and modeling, AR/AP and invoicing.

Keeps up with all action requests.

Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibility.

Sorbonne University Abu Dhabi, United Arab Emirates

Event Officer and Administrative Support April 2011 – September 2020

Experienced event planner/Coordination with over 9 years’ experience in planning successful events Skills include venue selection, budget management, catering management, and event coordination. Managed XXX events, each with over 250 attendees and budgets of over $30,000.

Planned and executed over one hundred corporate events, ranging from large-scale international meetings to intimate fundraising events. I have overseen all aspects of event planning for corporations.

Researching markets to identify opportunities for events.

Liaising with clients to ascertain their precise event requirements.

Producing detailed proposals for events (e.g. Timelines, venues, suppliers, staffing and budgets).

Securing and booking a suitable venue or location.

Coordinating venue management, caterers, stand designers, contractors and equipment hire.

Planning room layouts and the entertainment program, scheduling workshops and demonstrations.

Coordinating staffing requirements and staff briefings.

Overseeing the dismantling and removal of the event and clearing the venue efficiently.

Post-event evaluation, data entry and analysis and producing reports for event stakeholders.

Maintained strong relationships with domestic and international vendors.

Embassy of Canada Abu Dhabi, United Arab Emirates

Customer Service Officer March 2010 – April 2011

Maintain in-depth understanding visa types and application requirements.

Run security checks on applicants to uncover criminal records.

Track down financial documentation to complete files.

Expertly handle public questions regarding applications documents and visa types.

Work with permanent immigrant visas to ensure all supporting information is included the application is complete and the correct type of visa is being pursued.

First Abu Dhabi Bank Alexandria, Egypt

Teller - 1year March 2003 – April 2004

Customer service Admin May 2004 – Feb 2006

Credit Retail officer March 2006 – August 2007

Responsible for processing payments, stocking and maintaining ATM, depositing account holders, issuing cashier's checks and cash, providing advice to potential employers on banking products and services as well as ensuring accurate balance at the end of the day. I have a friendly, professional demeanor with comprehensive knowledge of banking standards and conduct which enabled me to offer sound financial advice to clients.

Executed financial transactions ensuring compliance with bank policies and procedures.

Handled and resolved customer inquiries related to account services.

Identified customer needs and referred bank products and services.

Participated in seminars, promotional campaigns, and product initiatives.

Established and maintained customer relationship and executed against referral sales goal.

Promoted branch sales by actively participating in sales activities.

Ensured safe and secure environment for customer and bank assets by maintaining adherence to operational controls.

Identified and implemented service behaviors to improve customer services.

Supported sales and promotional activities like seminars, micro-marketing events, promotional campaigns etc.

Assist with evaluating and resolving service inquiries from clients across different platforms.

Effectively use various computer systems to complete assigned tasks and address account inquiries.

Develop and maintain working knowledge of specific groups of customized banking products and services.

Analyze and identify potential risks and identify solutions that meet client needs.

Complete assigned tasks in an accurate and efficient manner.

Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations.

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Core Competencies

Services Management, Process Improvement, Events Management, Invoicing and Procurements, Communication, Meeting Coordination, Training, Budget Management, Catering Management, Event Coordination, Database Administration, Creative Thinking, Leadership / Teamwork, Attention to Detail, Problem Solving.

Technical Skills

Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Calendar management, QuickBooks and Xerox, Proficiency with photocopiers, scanners, and projectors, Accurate data entry, Inventory and supply management, Editing and Proofreading, Billing and record-keeping, cash management,credit analysis, Business Knowledge.

Education & Certifications

Bachelors of Accounting in Business Administration Suez Canal University, Egypt 2003.

Languages

Arabic – Native Language.

English – fluent.

French – fluent.

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