Jesseca Hindemith

Glendale, AZ

ad4pxm@r.postjobfree.com

+1-602-***-****

Dependable Healthcare industry worker equipped for fast-paced work and changing daily needs. Serves patients effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase patient satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship building skills. Proficient in using independent decision making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring, and morale building abilities to enhance employee engagement and boost performance. Authorized to work in the US for any employer

Work Experience

Medical Remote Call Center Lead/EPIC Super User

MY DR NOW - Chandler, AZ

January 2021 to Present

• Reduced call escalations by empowering agents with the necessary tools, knowledge and decision making authority.

• Developed comprehensive training materials to facilitate new hire onboarding and continuous skill development.

• Ensured adherence to company policies and procedures while fostering a positive work environment that promoted teamwork collaboration among colleagues.

• Maintained high level of industry knowledge through attending professional development events such as conferences, courses and workshops.

• Implemented effective coaching strategies to improve agent performance and customer experience.

• Enhanced customer satisfaction by efficiently addressing and resolving their concerns.

• Streamlined call center operations for improved productivity and reduced wait times.

• Retained valued customers by providing excellent service recovery in challenging situations involving complaints and dissatisfaction.

• Delivered consistent high-quality service by closely monitoring team performance metrics.

• Responded to team support questions quickly to maintain call center efficiency.

• Oversaw team of over 30 agents focused on health care patient services calls.

• Maintained confidentiality of sensitive PHI data and followed data entry procedures and standards, ensuring compliance with regulatory requirements and protecting sensitive information. In Home Caregiver/ Manager

Ms. Maggies Place - Chandler, AZ

May 2016 to April 2020

• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

• Maintained and updated files and records to support efficient Home and Healthcare operations.

• Completed assigned tasks with little or no supervision.

• Reviewed activities regularly to identify opportunities for improvement.

• Followed established guidelines and procedures.

• Cleaned, prepared, and maintained home and treatment areas.

• Recognized on multiple occasions for efficiently handling administrative duties, including answering phones, scheduling appointments, maintaining medical records, and bookkeeping.

• Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic.

• Provided clinical and operational support in the delivery of patient care.

• Prepared and maintained all supplies in Patient home by ordering, distributing, and managing inventory.

• Administered injections and medications, dressed wounds, and collected lab specimens for tests. Back Office Lead Medical Assistant

Family Medical Walk-In Clinic - Prescott Valley, AZ July 2015 to January 2016

• Helped physicians examine and treat patients with wide range of ailments.

• Maintained and updated patient information and vital signs in electronic medical records or hospital databases.

• Prepared specimens for outside lab testing, as ordered by the physicians.

• Assisted with basic care such as removing sutures, giving injections and collecting tissue or blood samples.

Behavioral Health Office Manager

Julie Marsh, MA - Phoenix, AZ

March 2010 to November 2015

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Gained extensive knowledge in data entry, analysis and reporting.

• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Updated reports, managed accounts, and generated reports for company database.

• Coordinated special projects and managed schedules.

• Created, maintained and updated filing systems for paper and electronic documents. Education

Medical Assistant Trade College in Medical Assisting Lamson College - Tempe, AZ

July 2007 to April 2008

Skills

• Patient Care

• Medical office management (5 years)

• Epic

• Medical Scheduling

• EMR Systems

• Transcription

• Data entry (10+ years)

• Computer Skills

• Medical Office Experience

• Multitasking

• Employee training

• De-Escalation Techniques

• Complaint resolution

• Calm and Professional under pressure

• Time management abilities

• Adaptability and Flexibility

• Administrative and Office Support

• Strong Attention to Detail

• Ability to work remotely and independently

Certifications and Licenses

Customer Service

February 2023 to Present

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