Customer Service Level Ii

Mebrate K Deressa

**** *** ****** **, ******** Heights MN 55421

Phone 612-***-**** mobile 612-***-****

*******@*******.***

Skills/Personal Attributes

Good communication skills

Confident in current position

Willing to learn new tasks

Very reliable worker

Friendly and hardworking

Team player

Multi-lingual

Trustworthy

Education

2010 Diploma of Hospitality Management –

Holmesglen Institute of TAFE

2009Certificate III in Aged Care Work

( Level II First Aid )

AhGo Education Service

2005 Certificate II in Food and Beverages

Holmesglen Institute of TAFE

2004Certificate II in Retail Operations

Victoria University City Campus

Employment History

7/10/2012 – Current Hyatt Regency Hotel Minneapolis, MN

Server

-Serving food and beverages (taking food and beverage orders, serving food and beverages, and handling transactions while interacting in a positive, friendly).

-

-Presenting menu; offering cocktails and appetizers; suggesting courses; explaining the chef's specialties; identifying.

-Serves orders by picking up and delivering patrons' choices from bar and kitchen including accompaniments and condiments from service bars, as requested.

-Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.

-Keeps kitchen staff informed by noting timing of meal progression

-Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.

-Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons.

-Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.

-Responds to additional patron requirements by inquiring of needs; observing dining process.

4/3/2006 – 5/6/2012 Grand Hyatt Hotel Melbourne Australia

-Food and Beverage Attendant

Function setup

Waiting

Room Service

Restaurant waiter

Work experience

3/17/2009 – 7/21/2009

Work Placement for Certificate III in Aged Care

Mordialloc Community Nursing Home

Personal Care

Bed making

Meals

Equipment knowledge

Managing health concerns

Behavior strategies

Resident activities

Occupational health & safety

02/02/05 – 04/08/08 Zest Restaurant, Holmesglen TAFE

Waiter

Food Runner

Waiter

Kitchen Hand

Bar Attendant

03/12/05- 01/09/07 Customer Service Officer

K-Mart Chadstone

Customer service

Security checking

Cleaning

Fitting Room

Stock taking

Stock control

06/03/04 – 02/26/05 Customer Service

Comfort & Fit Shoe Shop

Computer work

Banking

Stock control

Hobbies/Interests

Cooking, shopping, playing volleyball, watching other sports, music;

and, Church involvement and participation social group activities.

Referees

Company: Hyatt Regency Minneapolis MN

Dusty, Perryman. 651-***-****

Dolmo. 612- 370-1234/612-***-****

Company: Grand Hyatt Melbourne Australia

Alan, Sorensen

Phone 613-********

Title: Learning and development Manager

Paawan Engineer

Phone: 614-***-*****

Title: Food &Beverage Assistant Manager

Rev Craig Wright

Murrumbeena Baptist Church

Phone 613****-**** Mobile 614**-***-***

Contact this candidate