Tonina Borgia

*** -***-**** ***********, ** ***** ad4pws@r.postjobfree.com

Patient Coordinator Access Nurse

Summary of Qualifications

Dependable and skilled Patient Coordinator with a comprehensive academic background in ICD-10 PCS, ICD-10-CM, and CPT coding. Possess experience in the healthcare industry and over a decade in customer service administration, complemented by strong critical thinking and communication skills. Known for proficiency in problem-solving, professionalism, and collaborative teamwork. Demonstrate a supportive and empathetic demeanor with patients and customers, and exceptional attention to detail, organizational, and time-management skills. Ability to type 60 wpm. Willing to travel and relocate.

Core Competencies

ICD-10 PCS ICD-10 CM CPT HIPPA Compliance Detail-Oriented Organization

Time Management Technical Aptitude Microsoft 365 Typing Skills

Written & Verbal Communication Electronic Healthcare Records Collaboration Medical Terminology Health Insurance & Reimbursement Documentation Medical Data Classification Active Listening Critical Thinking

Education

Medical Billing and Coding Undergraduate Certificate

DeVry University, Lisle, IL --Dec. 2022

Completed Coursework in Basic Medical Terminology, Electronic Health Records, Medical Ethics, Compliance and Patient Privacy, Health Insurance Billing and Reimbursement, Coding with Application, Professional Skills in HealthCare

Bachelor of Fine Art in Art and Science

International Academy of Design and Technology, Troy, Michigan

Affiliations

American Health Information Management Association, Member

Project Experience

Completed 20 hours of virtual practical experience in medical coding, demonstrating various patients and real-world scenarios utilizing 3M Encoder and AHIMA Vlab.

Professional Experience

Sanilac Care Facility, Dietician, Sandusky, MI Mar. 2021 – Oct. 2022

Developed nutrition plans to improve the nutritional quality of foods, provided education on campaigns, promoted food safety, and adhered to food regulations.

Technology- Utilized a wide variety of technologies to research, analyze, and evaluate information.

Communication- Communicated with residents and colleagues.

Critical thinking- Interpreted latest information and findings and for education purposes.

Tirami Su, Manager, Clinton Township, MI Oct. 2003 – Jun. 2009

Oversaw daily business operations including financial and inventory management, customer relations, and implementing and supervising health and safety regulations, and hiring talent.

Customer Service- First point of contact to handle customer inquiries, defuse conversations, and provide resolutions to issues.

Deborah’s Stage Door, Seamstress, Rochester, MI Nov. 2018 – May 2019

Made competitive dance costumes.

Attention to Detail-Demonstrated a high level of precision to ensure adherence to specifications.