Justina D. Curry, RCP

Houston, Texas *****

ad4pwr@r.postjobfree.com -714-***-****

Command Center Manager / Activation Project Manager / Abstraction Project Manager

DOD Lead Training Coordinator/ DOD Training Coordinator/ Training Coordinator /Chart Abstraction Lead

Areas of Expertise

Epic Care System (CPOE/Orders, ClinDoc,

Ambulatory, Grand Central

Optime, Stork, HOD, Beacon

Rev Cycle HB/PB (auditing charts)

Fourteen years of Epic

TDR Process

Clinical Documentation

Credential Trainer – CPOE/Orders

C-Suite

Co-Captain

Peoplesoft

CBT

eLearning

Customer Service

Scheduling

Deliverables

Microsoft Office

All Scripts

Training materials

Troubleshooting

ServiceNow Administrator

SharePoint

Cherwell

Sitecore

eCW

Quality Measures

Logistics

Bandwidth

Business Strategies

Clinical Workflow

Source of Truth

Risk Management

Leadership & Team Building

Employee Training

Learning Management System(LMS)

ALN, Learning Dash, KP Learn,

Knowledge Hub,

Joint Knowledge Online (JKO)

Computer Base Training (CBT)

Instructor Lead Training (ILT)

Computer Base Training CBT)

Vector System

Managed care processes

KPIs

Visio

Teams

Microsoft Office

Professional Experience

Epic Training and Support

Tidelands Hospital // Mrytle Beach, SC // March 2024 - March 2024

Assisted Physicians, Surgeons, and Clinicians and ancillary staff to setup, utilize Smart Tools, to enhance their efficiency.

Provide support to the Nursing Director, and Nurse Manager with identifying their reports and printing them.

Troubleshooting printer issues and provided resolution.

Open daily tickets for system issues and followed up.

Assist the clinical staff with logging into Epic and assigning them to their proper unit.

Help customize their profile, speed buttons and screen.

Provided support with their workflow.

Educated and assisted physician and nurses on how to document the encounters, manage In Basket, Orders, Preference List and understand the Phase of Care.

Use templates and other Microsoft tools for creating ongoing training materials and tracking tools.

Command Center Manager Roles

Piedmont Hospital //Augusta, GA // October 2023 – November 2023

I led on-site EHR transition projects (Go- Live).

Collaborated project leadership to deliver client objectives.

Provide regular and timely reporting and engage in effective problem resolution.

Monitoring the Go-Live from the Command Center view, ensuring that all the requests and expectations are met.

Addressed all issues as they arose.

Responsible for eighty resources and two team leads.

Ensure team leads provided resources to the client.

Held leadership meeting to update the hospital staff.

Provided direction and oversight to the team leads.

Resolve all issues, and break-fix

Tracked tickets submission on SharePoint.

Track and updated ServiceNow ticketing system.

Approved weekly taper list.

Evaluate team leads performance.

Monitor the bridge line and ServiceNow tickets.

University Hospital // Cleveland, Ohio // September 2023 – October 2023

I managed and coordinated the assignment of 235 resources.

Minimized project risks by foreseeing problems before they arose.

Participates in daily leadership calls and provide updates.

Monitor the bridge line for immediate support and resolutions.

Oversees the coaching, directing, performance management, and disciplinary action.

Ensure that the resources were following the hospital’s policies and procedures.

Collaborated with leadership to complete the resources’ weekly taper.

Ensured that the master schedule was updated according to the weekly taper.

Formed and lead special “SWAT” team of five credential trainers and 6 resources.

SWAT team was formed to resolve complex and critical issues that impede patient care.

Interface with the training and informatics team for immediate resolution.

Completed a performance review for all the team leads.

RJWB - Community Medical Center // New Jersey // March 2023 – April 2023

Managed distribution and budgeting of over 245 resources.

Responsible for the scope, schedule, and overall quality of delivery of the projects.

Managed project plans for system deployment, key events, and resources.

Mentor team leads to educate them on best practices and ensure optimal project outcomes.

Organized orientation events for the resources.

Assisted with logistics for training teams and end users.

Collaborated with leadership to complete the resources’ weekly taper list to stay under budget.

Ensured that the master schedule was updated according to the weekly taper.

Collaboratively with the team leads and project leadership to deliver client objectives

Reallocate resources as needed.

Resolve all concerns and issues with the resources’, staff, and leadership.

Interface with the training and informatics team for immediate resolution.

Completed a performance review for all the team leads.

Mosaic St. Joseph’s Hospital // New Jersey // February 2023 – March 2023

I oversaw thirty-six outpatient medical clinics and an acute hospital with 352 beds.

five team heads, six zone coordinators, and 102 resources with specialized skillsets to provide support.

I collaborated with project delivery and recruiting leadership to develop a successful “Go-Live.”

I was responsible for making sure the team leads are rounding at the hospital and clinics to monitor the resources activities.

Responsibilities included that all the resources were adhering to HIPPA regulations while supporting the hospital staff.

Provided updated tip sheet for the resources to provide additional support to the staff.

Ensure that the leads receive the COVID testing kits to hand out to the resources daily.

Monitor the daily report of all resources that have been completed.

Reviewed resources COVID result and ensure they have negative result prior to start of their shift.

Collaborated with leadership to complete the consultants’ weekly taper list to stay under the budget.

Completed a performance review for all the team leads.

New York University // Long Island, Ny // November 2022 – December 2022

Responsible for the scope, schedule, and overall quality of delivery of the projects.

Oversaw and managed 179 resources at the client site.

Provide update tip sheet to be allocated to the resource to support the hospital staff.

Tracked tickets submission on SharePoint.

Track and updated ServiceNow ticketing system.

Reviewed and approved the weekly taper list, time and attendance report, to ensure the burn rate accuracy.

Mentor team members to educate them on best practices and ensure optimal project outcomes.

Functioned as the point of contact for hospital administration to facilitate communication between the client and Team Leads.

Collaborated with leadership to complete the consultants’ weekly taper list to stay under the budget.

Completed evaluating each team lead's performance.

Northwestern Medicine // Chicago, IL // October 2022 – November 2022

In charge of overseeing 115 resources who provided clinical support to hospital employees.

Participates in daily leadership calls and disseminates all updates.

I efficiently solve problems and accomplish client goals on time.

Provide regular and accurate reporting to senior leadership.

Reviewed the weekly taper list, time and attendance report, to ensure the burn rate accuracy.

Conducted a nightly supervisory meeting to inform staff members of all updates.

Join forces with the leadership to strengthen the issue reporting procedure.

Assist in differentiating between "break-fix" and "how-to" questions.

Tracked tickets using SharePoint and forwarded them to the relevant team for resolutions.

Monitor the bridge line and ServiceNow tickets for immediate support.

Track and made updates to ServiceNow ticketing system.

Resolved all issues, and concerns that leadership may have had with the resources.

Managed risk, and milestones, reviewed and provided issue resolution when needed.

Completed evaluating each team lead's performance.

Team Lead Roles

Virtua – Reconstructive Orthopedic Clinics//New Jersey // June 2023 – July 2023

Participated in ensuring that, prior to the project's launch, every resource identification and hotel accommodation was duly confirmed.

Responsible for eight Reconstructive Orthopedic clinics that are converting to Virtua Health.

Provide a daily resource attendance scan report to the consulting firm in order to process weekly payroll.

Take daily attendance and report to the PMO team when the consultants have arrived onsite.

Report to the PMO team for all updates and tip sheets.

Participate in daily updates and tracking of all ticket submissions.

Attend daily meetings to receive information and provide input.

Ensure all clinics have access to IT applications: Workday, Citrix log-in, Virtua Health email.

Enrolled end users in dual-multi-factor authentication.

Round to each clinic to resolve any conflicts or issue as they arise.

Resolve all the team's workflow-related concerns and challenges.

Approve the consultant hourly report daily.

Manage each consultant’s attendance who supports each clinic.

Northwestern Medicine (Soft Go-live) // Chicago, IL // September 2022 – October 2022

In charge of a team of twenty resources to support the new Epic software at the main hospital and four clinics.

Daily check-in and check-out of the team and the approval of the time adherence report for an accurate burn report.

I ensured that every patient's software was updated and completed throughout the pre-registration process on the new platform.

Ensure the resource helps with obtaining the necessary permissions or setting up all payment information, and/or applying for relevant permissions.

Resolved all conflicts or disgruntled amongst the client and the resources.

I rounded throughout the clinics and the hospitals to ensure adoption rate increased and engagement of resources was visibility to leadership.

Provided a weekly taper list to the command center manager for approval in order to stay within the project benefit.

Allocated resources to support the needs of clients throughout the project.

Made round throughout the hospital and clinic to make sure that resources were visible and engaging with the medical staff.

Completed evaluation on all resource’s performance at the conclusion of the project.

University of Chicago //Chicago, IL // July 2022 – August 2022

Responsible for the main hospital, seven clinics, and 44 resources to deploy.

Accountable for scanning the resources in and out daily.

Approve and update time adherence for burn report daily.

Attend daily meetings, superuser and huddles with the client and provide updates.

Resolve all conflicts or disgruntle amongst the client or the resources.

Complete all taper schedules on a weekly basis and submit them to the command center manager.

Round each site daily to ensure adoption rate increase, engagement of resources and visibility of leadership.

Partner daily with informatics/Physician Liaison for ATE management and next day projection/deployment.

Actively monitors associate accuracy for training purposes and provides feedback and individual training for remediation.

Collaborated with CCM for updates.

Completed evaluation on all resource’s performance at the conclusion of the project

Epic IT Architect - Remote

Advent Healthcare // Florida // April 2022 – July 2022

Collaborate with the principal trainer, leadership, and ALN (Advent Learning Network) team to provide the requester with the answers.

Work closely with analysis who owns the tickets to full classes and scheduling any additional classes to Advent Health through ServiceNow system.

Responsible for working the training team ticket queue and evaluate, research all tickets, and provide a solution.

Track update tickets and evaluating the Epic course catalog and role analysis.

Update any changes to the training tracks and send the tickets to the ALN team.

Provide additional support for the requester of tickets with training requirements and questions.

Explains which courses are appropriate for end users to enroll in.

Address all access request forms (ARF), and incident request tickets.

Responsibilities included proxying into the end-users account to verify their training.

Troubleshooting ticket completion following closure of the ticket.

Transfer ticket requests to the appropriate team for a quick resolution.

Add weekly meetings and provide updates.

Department of Defensive (DOD)

Lead Training Coordinator (LTC)// August 2021 to April 2022

Fort Gordon, Augusta Georgia

Responsible for leading the development and implementation of site training and support schedules through completion.

Primary point of contact for site training, collaborate with DOD site leadership to supervise the development and implementation of training curricula.

Coordinate and facilitate weekly presentations and workshops for site command leadership such as the Captains, Majors, Lieutenant Colone, Colonels, and/or Department Heads of several deputy lanes.

Daily tasks include tracking training completion, providing status updates, answering curriculum questions, and managing the training team for the site.

Report and provide updates to the cohort leadership, and manage the training coordinators, Deputy Training Coordinators and Trainers.

Daily expectations include lead execution of appropriate learning curriculum to meet client business needs including process design and solution adoption best practices.

Set-up virtual training via Webex/Zoom for the site weekly.

Managed learning management system (LMS) for call updates and changes to the classes.

Identify, evaluate, and drive opportunities for process improvement including process definition and decisions.

Partnered with Change Management to ensure Start, Stop, Continue (SSC) for the continuity of workflows.

Evaluate learning solution effectiveness using best practice methodologies aligned with performance and business outcomes.

Identify when the site is at risk and communicate the potential outcome.

Department of Defensive (DOD)

Training Coordinator (TC) // February 2021 to May 2021

Offutt AFB, Bellevue, Nebraska // Yuma Air Force Stations // Yuma Arizona // Air Station Yuma

MCAS – (Marine Corps Air Station) // YPG (Yuma Proving Grounds Arizona)

Responsible for three sites, implementing the training within bandwidth of the Federal space.

Assisted the Lead Training Coordinator (LTC) to develop the site training and support schedules, complete end user enrollment.

Manage daily training tasks and facilitate communication with site leadership.

Provide solution knowledge across a variety of applications and at all levels of leadership to ensure timelines are met.

Conduct weekly meetings with each site to transfer solution knowledge effectively to a variety of audiences.

Send out virtual training invites to all participants.

Managed Learning Management System (LMS) for call updates and changes to the classes.

Incorporate industry best practices to improve evaluation of learning solution effectiveness aligned with performance and business outcomes.

Identify, evaluate, and drive opportunities for process improvement including process definition and decisions.

Ensured that resources were able to get on-site for each military base.

Collaborated with all department heads to agree on a schedule for all training, identify workflow gaps, and conform to that schedule while confirming all staff was in their proper roles.

I assisted with the execution of appropriate learning curriculum to meet client business needs including process design and solution adoption best practices.

Conducted daily huddles with the trainers and completed their weekly assessments.

Assisted the Lead Training Coordinator (LTC) and Lead Support Coordinator (LSC) with Sign-on, Favorite Fair and Learning Lab in tracking end-user’s participation.

Support working sessions with groups of high stakes holders at the site and Project Management Office (PMO) level to create a better working knowledge of focus areas.

Managed all traveling need for resources to gain access on the base Travel Risk Assessment (TRA).

Additional fourteen more years of Epic EMR (03/2012-08/2020)

SME – Subject Matter Expert, Site Lead, Team Lead, Chart Abstraction Lead, TDR Technical Dress Rehearsal, Co-Capitan /Credential Trainer, Nurse Auditor, Technical Communication Writer

Respiratory Care Practitioner Medical Experience (03/2009-05/2012)

Cedar Sinai Medical Center, Los Angeles, CA // Kindred Hospital, Los Angeles, CA // Gardenia Memorial Hospital, Gardenia, CA // PHI Health Hospital, Downey, CA //

Harbor UCLA, Los Angeles, CA.

Education and Credentials

Associate of Science, Respiratory Care Practitioner (2009)

Concorde Career College-N. Hollywood, California

Certifications

Respiratory Care Professional (RCP)

Credentialed Trainer (CT) CPOE – Orders (EPIC)

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