Debra Barros

Derby, CT *****

ad4pwk@r.postjobfree.com

+1-203-***-****

To obtain a challenging position utilizing my skills and experience of over 20 years in the customer service/office environment within a company that offers potential for growth. Work Experience

Customer Service Representative

Dooney & Bourke - Norwalk, CT

September 2021 to Present

Answer customer related questions to product, heavy call volume Triage calls where needed

Receptionist

Connecticut Pediatric Otalyrangology - Shelton, CT January 2015 to June 2021

• Schedule and confirm patient appointments

• Booking and pre certification for surgeries, cat scans, MRI's

• Collection of copays, post payments

• Knowledge of EPIC

• Ability to multitask in a fast pace office

• other general office duties

• CPT/billing codes

• Team player

Receptionist

Dental Associates Of Shelton CT - Shelton, CT

January 2008 to December 2014

Shelton, CT

• Schedule patient appointments/work with insurance companies to obtain necessary pre certifications

• Strong communication skills both oral and written

• Interface with all levels of management

• Billing / Collections

• Proficient computer skills

• Team player

• Ability to work independently with little supervision

• Motivated / detail oriented / thorough

• Knowledge in Practiceworks Software

• Prioritize /organize /daily responsibilities

• Knowledge of Practiceworks software

• Ability to multi task in very fast paced office setting

• Reliable/Dependable/quick learner

• Medical terminology

• CPT/billing codes

• General clerical duties

• Research/resolve problems

• Customer service

Receptionist

Birmingham Health Care - Derby, CT

January 2005 to December 2008

• Maintaining schedule for Nurses/CNA's

• Resolve scheduling conflicts

• Call for transport / Patient Appointments

• General Clerical Duties

Education

High school diploma

Derby High School

September 1985 to June 1989

Skills

• Epic

• Medical Terminology

• Office Administration

• CPT Coding

• Dental office experience

• Customer service

• Data entry

• Medical office experience

• Microsoft Outlook

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