Professional Summary

Dedicated Customer Service professional with over 10 years of experience and knowledge of service delivery with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business outcomes.

Skills

Policy Adherence

Medical Terminology Knowledge

Insurance Verification

Patient Confidentiality

Call Center Experience

Customer Service

Work History

Blue Shield of California 2023

Customer Service Representative

Heluna Health January 2020 - January 2023

Customer Service-Contact Tracer

Moneta Accountancy Corporation January 2013 - January 2020

Office Manager

Okuli's Eagle's Nest Foundation January 2009 - January 2013

CSAC Lead Substance Abuse Counselor (Previously Certified)

Trinity Transitional Housing January 2008 - January 2009

Substance Abuse Counselor (Previously Certified)