Andreanna Hall

ad4pw7@r.postjobfree.com 469-***-**** McKinney, TX

SUMMARY

Seasoned professional with a decade of experience in customer-focused roles, adept at ensuring timely and accurate service delivery. Proven track record in shift management, team leadership, and operational efficiency from tenure at McDonald's and Sonic. Seeking to leverage strong communication and organizational skills in a Remote role. WORK EXPERIENCE

Walmart Princeton, TX

Customer Service Rep May 2021 - Present

• Maintain punctual arrival at destinations, adhering to strict delivery schedules for optimal service efficiency.

• Conduct detailed inspections of items before delivery, ensuring adherence to quality and condition standards.

• Execute accurate delivery of items to specified locations, providing photographic verification to confirm correct placement and enhance customer satisfaction.

DoorDash McKinney, TX

Delivery Driver Apr 2021 - Present

• Ensure accurate and complete order fulfillment by meticulously checking customer requests before delivery.

• Navigate efficiently to various locations to maintain prompt delivery schedules.

• Uphold a high standard of safety and punctuality in delivering orders to customers. McDonald's Huntsville, AL

Certified Department Manager Jan 2020 - Apr 2021

• Managed shift operations, ensuring adherence to company standards for quality, service, and cleanliness while maintaining a focus on team performance.

• Implemented strategies to meet and exceed operational targets, contributing to the overall efficiency and profitability of the establishment.

• Facilitated seamless shift transitions by effectively communicating key information and outstanding tasks to incoming shift managers.

Certified Shift Manager Apr 2019 - Nov 2019

• Managed team operations to align with company standards, ensuring efficiency, safety, and security throughout various shifts.

• Coordinated with subsequent management to facilitate seamless transitions and consistently achieve operational targets.

APPSTAR FINANCIAL LLC Richardson, TX

Telemarketer Mar 2018 - Mar 2019

• Engaged with prospective clients through high-volume outbound calls to introduce products and services, successfully initiating the first point of contact.

• Managed and updated customer interaction records consistently to ensure accurate tracking of engagement and sales pipeline progress.

• Articulated technical details and benefits of products to potential customers, ensuring clarity and understanding to facilitate informed purchasing decisions.

HARTE HANKS INC Texarkana, TX

Customer Service Representative Apr 2017 - Feb 2018

• Maintained accurate customer account records and resolved service issues by identifying problems, selecting appropriate solutions, and ensuring satisfactory outcomes.

• Fostered sustainable customer relationships through effective and transparent communication, providing comprehensive and accurate information.

• Handled high-volume inbound calls with proficiency, leveraging computer technology to verify account details and address customer inquiries efficiently.

SONIC Texarkana, TX

Assistant Manager Mar 2013 - Feb 2017

• Oversaw training and performance management of staff, ensuring adherence to operational standards and company policies.

• Conducted opening and closing procedures, effectively managing inventory levels and food cost control to maintain profitability.

• Addressed guest requests and complaints with respect and efficiency, contributing to resolution and enhanced customer satisfaction.

EDUCATION

Brookhaven College

Associate's degree in Accounting Business Management, Accounting Business Management

Aug 2023

TEXAS HIGH SCHOOL

HIGH SCHOOL DIPLOMA, General Studies

High, TX

2007

CERTIFICATIONS

Driver's License None

SKILLS

Customer Service • Product Knowledge • Phone Etiquette • Attention to Detail • Adaptability • Ability to Work Under Pressure • Scheduling • Quality Focus • Listening Skills • Resolving Conflict • Patience • Computer Skills • Managing Crew • Training • Food Service • Management • Shift Management • Cold Calling • Telemarketing • Assistant Manager Experience • Leadership • Typing • Basic Math • Office Management • Driving • Office Administration • Accounting

• Communication Skills • Delivery Driver Experience

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