CAREER OBJECTIVE

Motivated individual with extensive experience in retail sales. Proven track

record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.

EXPERIENCE

October 2017 - Present

Mobile Expert

T-Mobile, Sacramento

• Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction

• Used on-site computer systems to access figures and documentation associated with available service plans

• Resolved computing problems

• Monitored inventory and restocked shelves when product orders arrived

• Executed company sales system in interactions with guests, following procedures to increase sales numbers and customer satisfaction levels

• Implemented company guiding principles to interact with co- workers, building friendly and productive team environment without conflict

• Telecommunications

• Utilized extensive research skills to determine causes of customer issues and identified satisfactory solutions

DECEMBER 2022- DECEMBER 2023

CUSTOMER SERVICE

GROSKOPF WAREHOUSE

SANOMA CA

Organized bills, recipes for over 200 wineries

Submitted orders for wineries and also schedule pick up time with logistics

Communicated with wineries over orders or any type of issues to solve the problem

Made sure their orders where sent and fulfilled

In contact wit customers to make sure any of there projects where don’t correctly to label the wine bottle and more .

EDUCATION

January 2006

High School Diploma West Valley High School, CA

SKILLS

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Excellent Written and Verbal

Communication

Store Policies and Procedures

Network Configuration

Conflict Resolution

Planning & Organizing

Training & Development

Team Building

Organizational Skills

Microsoft Office

Fluent in Spanish

Data Management

Computer Skills

Helpdesk Administration

Software Deployment

Team Management

Friendly, Positive Attitude

Critical Thinking

POS Inventory System

Operation

NANCY

ROMERO

CONTACT

650-***-****

ad4pvv@r.postjobfree.com

SAN MATEO-HAYWARD

San Jose State University, CA

REFERENCES

References available upon request

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Billing Procedures

Device Activation

Cash Counting

Communications Strategies

Adaptable and Flexible

LANGUAGES

• Spanish

Contact this candidate