PROFILE

Compassionate

Win-win strategist

Professional

Confidential

Trustworthy

Honest

Loyal

High Productivity

Responsive

Organized

Efficient

SKILLS

Microsoft office products

Dropbox/online storage

Crisis management

Crisis response

Employee intervention

Counseling

Leadership

Compensation

Policies

Benefits Administration

Retirement Administration

H1B visa processing

ONDREA J DORY, PHR, SHRM-CP

PROFESSION OR INDUSTRY LINK TO OTHER ONLINE PROPERTIES: PORTFOLIO/WEBSITE/BLOG

EXPERIENCE

BILLING SPECIALIST • PHT CONSULTING & BILLING, LLC • OCT 2022 –DEC 2023

*Created procedure manual for consistency in training new hires

*Ensured maximum revenue for nursing homes through proactive Medicare billing

HUMAN RESOURCES DIRECTOR • GRACELAND UNIVERSITY • JULY 2000 – OCT 2022

*Transitioned HR office from transactional, non-responsive, non-friendly office to confidential, trusted, caring office

*Converted payroll system from homegrown system to purchased university wide system; have same access as IT personnel

*Increased employee/student confidence in event of active shooter on campus using ALICE training

*5 Languages of Appreciation training for leaders to increase employee engagement

*Enhanced benefits package substantially in past 10 years while maintaining or decreasing the overall cost to GU

*Administered all employee benefits: FMLA; health, dental, life, vision, accidental death and dismemberment insurances; flexible spending account; 403(b) administration; worker’s compensation; vacation and necessary leave: defined benefit plan, health savings accounts, HDHP’s, EAP, holidays, long term disability, wellness, COBRA

*Reviewed, updated, created institution wide policies which provided clarity on expectations

*Recommend compensation practices

*Designed and implemented new performance management system including training documents

*Fiscal responsibility for $200,000 HR office budget and $4,500,000 in benefits annually

*Handled all employee relation issues; consult with leaders on performance management strategies

*Onboarded/offboarded

*Recruitment process

*Training/development for employees

*Oversaw payroll processing for 350 employees and 700 students ($13 million annually)

*Orientation for new employees & new leaders

*Consulted/advised leaders on personnel issues

*Supervised 3 full-time employees (admin support team)

*Managed personnel records electronically & paper

*Converted typically in-person trainings to scalable online trainings during COVID

*Coordinated/led semi-annual performance evaluation cycles

*Mediated issues between leaders & employees

*Chair, Crisis Management Team

*Modified vacation policy for equity

*Planned/executed Employee Appreciation events/gifts

*Comply with all applicable federal/state laws- multiple states- multiple campuses

FACILITATOR/AD HOC MEDIATOR • STATE OF IOWA PUBLIC EMPLOYMENT RELATIONS BOARD • NOV 2006 – JULY 2013

*Facilitated Labor-Management Committees at K-12 Schools

*Mediated Union-Management Contracts at K-12 Schools

EDUCATION

BACHELOR’S DEGREE • IOWA STATE UNIVERSITY

Major: Business Administration/Emphasis in Human Resources

VOLUNTEER EXPERIENCE OR LEADERSHIP

*Lamoni Housing Authority Board member January 1, 2019-December 2022

*Blessed Oaks Christian Center, Secretary, October 2009 – April 2016 which included the Kellerton Food Pantry

*Lighthouse Christian Center, Vice President of the Board, January 2020-February 2022

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