Laura Ann Rogers

**** **** **.

Prescott, AZ ****1

760-***-****

ad4pv3@r.postjobfree.com

WORK EXPERIENCE

OFFICE ASSISTANT

*/*/**** – PRESENT CITY OF PRESCOTT PUBLIC WORKS

Duties: Maintains and organizes various digital and paper files; conceives, revises, or maintains a complex set of records, files, and bibliographic material following AZ retention schedules; retrieves, records, logs, and files paper documents and computer files; prepares copies of documents as requested. Corresponds with other City Departments. Proficient in Microsoft Office, Central Square and other programs. Functions as receptionist; greets and directs visitors as required. Answers, screens, and directs telephone calls and/or dispatches staff to routine calls; gathers information and assists callers/visitors while providing exceptional customer service; records and distributes documents and payments received from visitors to appropriate department personnel. Performs day-to-day activities including customerservice inquiries. Completes service requests for customers. Provides information requiring knowledge of department policies and procedures. Operates various office equipment. Substitute for office staff during their absence. Knowledge of supply inventory and ordering procedures. Comprehension of the repair and service of office equipment. Performs related secretarial tasks for other departments (as needed) which may include meeting schedules. Copies and organize materials for distribution and/or records storage. Posts entries to ledgers, logs, or spreadsheets for various departments; prepares copies of documents as requested. Daily opportunities to use excellent interpersonal skills as well as my substantial writing and proofreading skills.

MAINTENANCE ADMINISTRATIVE COORDINATOR

1/2007 – 6/2013 OUTDOOR RESORT PALM SPRINGS HOA

Duties: Coordinating maintenance and operational issues, distributing and tracking/QC work orders. Worked

directly with the Grounds Superintendent, Maintenance Manager and Housekeeping. Proficient in Microsoft Office.

Manage purchase orders, supply ordering and vendor contact. Assisting lot owners, renters, and guests with

maintenance and compliance issues. Paychex Time in a box payroll software for 25+ employees for over 2 years.

Direction of compliance team. Budget tracking, equipment inventory, Excel Spreadsheet for monthly work orders. I penned a monthly article for the HOA newsletter outlining current Grounds Maintenance goings-on.

ON SITE OFFICE MANAGER

11/2005 – 9/2006 PARKVIEW VILLAS/CITY OF RANCHO MIRAGE HOUSING AUTHORITY

Duties: Resolving resident issues/complaints, distribution/QC of maintenance Work Orders, answering phones,

creating and distributing a monthly tenant newsletter, revising, and maintaining a waiting list for potential

residents for 3 senior City owned properties, revising documents for City Housing Manager. Inspection of

grounds on 82-unit complex; unit and garage inspections, receiving rent checks, yearly rent calculations.

I sharpened my Excel skills by creating spreadsheets and updating multiple documents for the Housing Authority.

I was editor for the monthly newsletter for the community, outlining current events.

OFFICE ASSISTANT II

2/2005 – 9/2005 RIVERSIDE COUNTY, DISTRICT ATTORNEY OFFICE, Indio, CA.

Duties: Receiving complaints from police agencies and logging them into the computer program, assignment to D.A.

Sorting and delivering mail throughout the office, answering multiple phone lines and transferring calls.

Pulling files and assigning to D.A for daily court calendar.

MEDICAL ASSISTANT

4/2000 – 9/2003 RIVERSIDE MEDICAL CLINIC, Riverside CA.

Duties: Responding to immediate needs of patients in office, answering phone requests, appointment

scheduling. Responsible for the upkeep and organization office filing system. Exam room preparation, procedure assistance, injections, EKG, urinalysis, glucometer readings and obtaining insurance authorizations. Paperwork

preparation for upcoming lab, x-ray and radiology tests, instruction of special diets pertaining to medical conditions. Supply ordering and inventory.

EDUCATION

RIVERSIDE POLYTECHNIC HIGH SCHOOL, Riverside, CA

Graduated, General Education, College Prep Courses, Speech, Theatre Arts, Swim Team

RIVERSIDE COMMUNITY COLLEGE, Riverside, CA:

General Education, Psychology, English, Speech, Theatre Arts and Science.

FULLERTON COMMUNITY COLLEGE, Fullerton, CA

Psychology, Statistics, Environmental Biology Lab, and Advanced English

EDUCATIONAL OPTIONS CENTER, Riverside, CA.

Certificate, GPA: 4.0 – Trained for both Front Office and Clinical Medical Assistant.

OFFICE SKILLS

Type 50 WPM

Microsoft Office; Word, Excel, Teams, Power Point and Outlook

Multi-line phones

Kyocera Copy, Fax, Scanner

Paychex Time in a Box

Central Square / Trackit

Lucity

TOPS

IAS

Contact this candidate